Gone way down hill. No longer a Hampton Inn and it shows. It is called The Lakewood. The entire place needs to be gutted and remodeled. Everything is at a one star (being kind) level. Rooms are old and worn out, closet doors won't stay on tracks so the are left opened, shower rod falling off wall, plumbing is worn out - hard to adjust temperature - slow drains, lights wobble, heat has two choices - too hot or too cold, soaps are mixed supplies of limited size and breakfast is so so.
The night we arrived we were informed the hotel was no longer a part of Hilton Hampton Inn. However, our reservation was still up since Hilton had passed it on to them, and it was already paid for in full. They actually printed and gave me the payment receipts for the 4 rooms I had booked and paid for. A week later after leaving the hotel, I got charged by the new administration again, despite the facts they had told me I was not going to be charged again and that I never gave them my credit card. And now neither Hilton nor the new administration will respond. Appaling.
It was a nice Christmas. The outside of rooms was luxurious. The bed was nice. I got a headache and thought it might be related to the lack of airflow or the presence of allergens in the room. We were almost the only guests in a big hotel, it felt like a ghost town. The employees were polite and friendly.
The hotel is somewhat dated, but clean. I'm happy with clean. The staff was attentive and extremely friendly. The room was comfy and was perfect for a week stay in having a fridge and microwave. The hotel breakfast was satisfying and contained standard hotel fare: eggs, sausage, cereal, etc. The hotel is located a good distance from the city, but there are plenty of amenities surrounding the hotel and very close.
Great staff. Room was clean. Hot showers. Breakfast was even good.
Spotless.
Girlfriend thought the covers were too "warm"
No fridge or microwave in the rooms
The location was convenient for most of what I wanted to do. The rooms were nice and clean. Front desk staff was decent and the breakfast wasn't bad.
Great location for a Red Rocks show. Awesome view of the mountains to the west. Comfy bed and pillows. Exceptional breakfast spread included make your own waffles, sausage, potatoes, eggs, cereal bar, fruit, pastry station, oatmeal bar. Service was great as always. Second time to stay here this month. Will return to this location.
This place has been perfect for my stay! The building is a little bit older, but the rooms are clean and the staff is super helpful! Another review mentions that there isn't a pooland there aren't any stairs; both of those statements aren't true. There is a nice outdoor pool, small, but nice. There are two staircases but they aren't right by the elevators, you need to do a little looking to find them. Laundry is available, ice machines on every floor, and a great room setup.
The breakfast was my favorite. For an all-included breakfast, it was top-notch! Much better than a "continental" breakfast I've had at a lot of hotels. There is a good variety of breakfast foods and the dining staff are kind and efficient. I liked the variety of coffee, and the hot breakfast food was welcoming.
I'm familiar with the Lakewood area, and being close to 285 and to restaurants and Walmart are always nice when traveling.
Highly recommended place! I'll probably stay again!
Very nice & clean rooms. The staff is great. Benjamin at the front desk is so polite and helpful. He's also very informative. Will definitely stay here again!
The elevators are the only way to get from to level, and they are not fast or convenient. There are only two for the whole building. In addition we found there to be very insufficient parking and overall dirty conditions (i.e. the first towel that we picked up out of the bathroom was dirty and stained). Not to mention our reservation was not honored although it was made 21+ days in advanced, we lost suite accommodations(refrigerator and microwave was all we really wanted,but no)and had our beds downsized significantly. Very dissatisfied with the overall experience.
Room was nice though not the type we had reserved so that was a bit disappointing. Plus it was somewhat inconvenient to not have a refrigerator but the staff did offer to store our perishables in their pantry refrigerator. Staff was friendly. Breakfast items were the normal fare. The layout of the hotel is quite lovely. It's an atrium with skylights and many live trees on the first/lobby level. Dozens of live plants adorn the walls on each on each level of the atrium.
The front desk is very hospitable, the hotel has a good homey vibe. They could use an update in the rooms. But do not get me wrong, the rooms are clean
Every staff member i encountered was very nice. The hotel was clean and tidy, and the breakfast was great. Beds were fantastic and the bathroom was sparkling.