Rated for the parts department. I've never serviced a car here nor purchased one. Get my Scion parts here when unavailable elsewhere. They frequently have great deals on oil and filters, so I stock up for a few oil changes at a time. Typically the parts are more expensive than elsewhere, but they know what they're doing and customer service is flawless. Five stars if the prices weren't so high, but that's probably not their fault. They'll throw a small discount occasionally if you squeak.
This is not the first time I've been going to Hamer Toyota to purchase a vehicle. The reason is because I always get a personalized service from Marylou Santiago. She is very precise with her explanation and she makes me feel comfortable and relaxed during the whole process. Marylou and the sales person Donny make a great team. I am looking forward our next purchase ..More power to Hamer Toyota and Merry Christmas !!!!
My first name is Allan! Frank and Abraham were a pleasure to deal with. I truly received the best deal possible from Abraham. Frank went far and beyond when explaining and making sure I was familiar with every nook and cranny on my new truck. Frank is great and should be in management. Thanks for everything!
I had a great experience Ruben went above and beyond helping me with my car purchase! Charles also was wonderful! I left the dealership with big smile! It's nice that the two gentlemen work there! Thank you so much!
Jose Herrera and Danny Guerrero helped my mom and I tremendously with finding and picking our cars. They were patient, helpful, and honest. We appreciate the time they took and so far I am completely satisfied with my new car. Thank you!
On my second Prius which I leased here. MUCH better deal than I got in Santa Monica too. The process was about as painless as you could expect for a new lease which was pretty nice. I'll definitely be going back when it's time.
Ryan at Hamer really tried his best to get me the deal that I needed.. he was always checking and trying to get me the best deal on the cars I was looking for. I did find.. about 50 miles away I found the car of my dreams that he just couldn't beat although he tried very very hard Next time I buy a car I will definitely give them another chance just because of the sheer effort that he put for to try and get me what I needed. Frontier Toyota didn't try it all Hamer Toyota Ryan you did a great job hopefully next time I can make a deal with you keep up the great work!!!! Excellent super customer service!!! Good selection!!
I've been here a couple of times moving from out of state and I have to say the service for a simple oil change, tire rotation, and multi-point inspection takes at least 4 hours. Given I did not make an appointment, a simple heads up would have been appreciated so I can take care of other things while I waited. Instead, I was promised a little over 2 hours which turned into 4. If I had not talk to the service guy it may have turned into 5 hours or longer, basically a quarter of a whole day. The lady before me was upset as well and said she had to wait about the same amount of time WITH an appointment. With this type of wait, the DMV sure makes itself look more promising for its services!
I'm hoping after this hiccup with my new car purchase that I'll be able to give more stars. For the most part the sales and staff are friendly and they tried to help me out. If you're a fan of Toyota and Scion then I would still recommend this place. Sales Associate Israel was very nice and as helpful as possible. And hopefully after they straighten out this financing situation with my new car I'll be able to give more stars as I would really like to.
UPDATE: lack of consistent and serious communication, slight condescending and unprofessional tones and lack of attention to my efforts have forced me to lower my rating. I am now no longer enjoying my new car and dealing with unneeded stress. Hopefully this will be cleared up soon and someone will get back to me.
AUG 2017 UPDATE: Things actually continued to get worse and I am considering trading my car into another dealership and company altogether even if it costs me a loss. I've had indescribable amount of stress and problems since purchasing my scion. From performance to service to billing and customer service. All across the board issues that have cost me greatly.
Went to get an oil change and went in when opening at 7am and they greeted me with a smile and cheerful greeting. I was helped by a gentleman named Angel Lopez who was knowledgeable and professional. I really liked the service he provided and plan to keep coming back because of the service he and this location provides.
Very poor experience. Original sales person I expected to see never showed up, and the alternate salesperson who came over failed to answer some of my questions correctly which I later verified. My primary complaint was their inability to value our trade-in fairly, which they offered thousands below KBB and refused to work with us on a better deal. I told them what we were expecting and they would not budge at all and said nobody will offer more. Guess what? We later visited Frontier Toyota in Santa Clarita who were very friendly, worked with us honestly and we got a much better deal on our trade, along with incentives Hamer Toyota never bothered to look into. We left Frontier with a brand new 2017 Prius and I am very happy we left Hamer.
Always done right here at Hammer. They are staffed with plenty of helpful employee's and get you in and out quickly and efficiently.
I will keep coming back to have my truck maintenance done because I trust them.
Steve G.
Great! Very efficient they greet you when you arriveassign a service advisorCarlos in this casehe was very professional, very cordial and pleasant. He gave me an estimated time (1.5 hours) and it was ready as promisedhe made service recommendations for the future. Definetly will continue to bring my car back for servicethe price was more than fair $110 for 3 oil changes (synthetic) and tire rotationKeep up the great work Carlos and all the staff at Hamer!
Scheduled regular service at Hamer for Monday June 5. Arrived at 9:15 am for oil change tire rotation. Left at 1:15 pm! Many unsatisfied customers that day since there was a major screw up with tech scheduling. Upon arriving told it would take 2 hours which was long for the service but had allotted for the time. However 4 hours was unsatisfactory. Cannot recommend Hamer and I was a long term customer.