About
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Added by Jopie, at 24 May 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 10:00 AM – 6:00 PM
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14 Reviews
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09 December 2017
Recently obtained a vehicle from Santa Monica Audi! Dreading the car purchasing/leasing experience, I was pleasantly surprised and impressed by this dealership. Having researched that they had consistently positive reviews and were the best in customer service in the area, i found those claims to be true. Derek Randolph was my salesperson who exceeded my expectations and made the experience positive. Highly recommend SM Audi if you are looking to obtain an Audi!!
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27 November 2017
At the end of November, my husband and I walked into this Audi dealer primed to buy a Q5. I had called earlier to schedule a test drive. I was told to ask for Z. We purposefully dressed comfortably and down, to better our car buying negotiation. When we arrived, nearly all of the salesmen were seated in the lounge area, not working. Z came out. Did he have the car and key ready? No. We waited a few minutes. During that time, I offered my drivers license for the staff to make a copy. It didn’t happen. Z was nice enough, though he wouldn’t let us take the Q5 onto the 10 freeway a few blocks away, claiming freeway driving was not allowed for liability purposes. When we returned to the lot, Z was called away to deliver another car elsewhere. Instead of handing us to another salesman, the manager sent out a very professional man, Steve, who told us he usually told new buyers how to use the features in their new cars. Steve kindly answered all of our questions. Still, no salesman came to help us. We had our checkbook in hand, ready to buy and pay cash. We left and bought the LEXUS NX 300H instead later that day.
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22 November 2017
This place is great. I had an wonderful purchasing experience here with Derek. He is the man ! Everyone who is looking for a new Audi, just go talk to Derek ! He will give you best deal ever .
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12 November 2017
Helen Stredder was awesome! This was my first time leasing a vehicle so I had the typical expectations of buying a car from a dealership but Helen never made me felt pressured and went above and beyond to get me into the car I wanted. We made a deal over the phone and when I arrived at the dealership the car was clean and ready for me to pick up. I was only there for about an hour! If you’re in the market for an Audi ask for Helen at Santa Monica Audi.
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03 November 2017
They treated us nicely. The contract guy was very polite. They didn't put the full court press on us. They have a great facility here. Know what you want and what you can pay and there are no issues.
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02 September 2017
I'm very happy with my new 2017 Audi A-3. The interior is fantastic, great leather, nicely appointed, all around a great comfort inside. Driving the A3 has a solid feel, handles very well.
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30 August 2017
Wife and I just picked up our 2018 Audi Q7 from Santa Monica Audi. Selena was an amazing pleasure to work with. We've been going back and forth for months. We initially were looking for a specific 2017 model, but Selena came through and tracked down the perfect 2018 "upgraded" version.
Thank you Selena for all your hard work and getting this together for us for the price we wanted to pay.
Give Santa Monica a chance to earn your business.response / report this review -
30 August 2017
Wonderful experience with the purchase of our certified car, from Selena. . Easy and quick, right down to the finance guy, Mike. Everyone has worked there a long time, all knowledgeable , and friendly. All the inventory was top notch. GO
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27 July 2017
I just don't enjoy doing business with this place. Had a horrible experience with a British saleswoman several years ago, so purchased my next Audi in Beverly Hills. I've brought my car there for service because it's so close to the house. Very difficult place to do business with. 1. Error messages when trying to book on line. 2. Person in the chat window wants to verify phone, address, etc when all i want to do is book an appointment ..i've been there hand fulls of timethey have all this info already. 3. Getting an appointment for next day is impossible. 4. Hours after they replaced my tires I got a 'tire warning' lite headed up the Grapevine on I5 with my whole family in the car. Never got an acknowledgement from the dealership of the mishap. This Audi dealership is very big on talking 'customer service' but there are just lots of barriers. It's not easy to do business with these guys. I do appreciate the service guy Chris. He's been good to me.
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10 July 2017
I would definitely recommend Santa Monica Audi! The customer service from Selena (Internet Sales Manager) and Michael (Finance Manager) was exceptional! Although I financed my vehicle with my Credit Union at 1.99% for 72 months, Audi was able to beat their Extended Warranty and Gap Insurance prices by far! Selena was very sweet, funny and responsive. She always made sure that we were comfortable, asked if we wanted water, coffee and even came to sit with me while I waited for financing to complete the process. Michael was informative and gave me some great tips too! I never felt pressured. Michael even wrote his prices down for me so I could compare them. When I returned the next day to pick up my SUV, they were finishing up with the detailing of my car and even filled up my 31 gallon gas tank!
Thanks again Selena and Michael 😉response / report this review -
09 July 2017
Excellent service - Sacha Passuello was extremely helpful in helping me purchase a car remotely as I moved into town. Great experience that couldn't have been better. I will return for future business.
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03 June 2017
Thank you Santa Monica Audi for a great experience at your dealership and for setting me up with a new car (Q3 😍). Bruce, Ash and Joe made what could have been a stressful event a smooth and easy process. I told them my budget and they pulled three cars from the lot, I decided on the car I wanted then sealed the deal w Bruce in the financing department. Thank you Santa Monica Audi!!! I'm definitely a happy customer! Ask for Bruce, Ash or Joe, they'all take care of you. :)
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31 May 2017
Helen, was truly amazing from start to finish.
She was extremely thorough and professional. She guided me on what takes place with my lease return all the way into getting my new Audi A6
She's amazing!!response / report this review -
31 May 2017
We had a really fantastic experience working with Ash to lease our car. He was helpful, thorough, honest and friendly. It turned what could be a difficult process into an enjoyable one! We would definitely recommend him and Jeff the General Manager to ANYONE needing a car!
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