W.I. Simonson Mercedes-Benz
1626 Wilshire Blvd, Santa Monica, CA 90403, USAAbout
Location :
Added by Jopie, at 05 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 10:00 AM – 6:00 PM
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13 Reviews
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20 December 2017
AMAZING CUSTOMER SERVICE! Rey was so welcoming and was very organized!! And Juan is just an expert about Mercedes vehicles! Each and every Mercedes rep was very helpful and not to mention their speedy fixes! My car had a lot of work that needed to be done and they called the same day that my car was ready for pick up! My beautiful drove as if it were brand new!!! Not to mention their coffee is so yummy too! I highly recommend their services for our Mercedes family!!
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19 December 2017
Was looking to buy a used car from them. Wanted to leave a deposit to hold the car but they didn't allow it. In the meantime, they sold the car and never bothered to let me know. I paid for a 3rd party inspection to be done to that car which is not refundable. Andrew was the person I dealt with. If you have a customer that is HIGHLY interested in buying something you are selling, great customer service would make all potential buyers aware that the car has been sold. I shouldn't have to look online to figure that out myself. You lost a customer and thank you for wasting my time.
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12 December 2017
I went in to get an estimate for a damaged bumper on my 2015 CLA45 AMG. I was amazed that their estimate was significantly lower than an independent body shop, & they got my parts the next day. Andy was my service person & he kept me updated by text. The car was ready on time & was repaired perfectly. This was the best body shop repair experience I've ever had. Thank you
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24 November 2017
Fantastic job on my 20k mile service. Thank you W.I. Simonson. Jim Cornell is the best service adviser around. I have been coming to W. I. Simonson for a very long time. No matter what model vehicle I have, my service adviser has always been well-trained. Thanks everyone!
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25 September 2017
I had an awesome experience at W.I. Simonson. I worked with Sauharda who was professional, experienced and not the least bit pushy! He made the experience hassle free. Everyone I spoke to there was great. I went to several dealers while shopping and this one was by far exceptional.
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10 September 2017
W.I. Simonson left us STRANDED, without a car ALL weekend! Dropped our car off there this morning at 10:45am for routine service B. We were not told how long it would take nor their weekend hours. Received a text at 4:01PM ON SATURDAY that the car is ready. Checked their website and to our surprise, found out they close at 5 pm and are closed Sunday. If you live in LA, you know you can't get ANYWHERE, let alone to SANTA MONICA in 59 minutes. Called their sales office next door and the RUDE receptionist didn't care at all about our situation and just kept saying "you should've told them to bring your keys to the dealership". They didn't even have the decency to call us at 4:01pm and tell us "Your car is ready but we close in 59 minutes. Would you like us to take the keys to the dealership?" BUT NO. That was too hard. So now we're stuck until Monday without a car. You better believe we're making them pick us up Monday morning because we are NOT paying for our own transportation there because of their stupid mistake. We will definitely NOT be returning to this terrible location with zero common sense or customer service.
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28 August 2017
WI Simonson Mercedes Service Department provides impeccable service. Jason and Tim are absolutely AMAZING! They both went above and beyond to make sure I had the best experience ever and I would highly recommend everyone to bring their Mercedes here for service. Jason and Tim are honest and extremely knowledgeable. A big thank you to everyone from the mechanics, customer service reps, the shuttle driver, the parts department, you are all AMAZING!
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23 August 2017
We've had a particularly sticky problem since we bought the car and they've tried and tried to isolate it, but never got it to quite work. So this time, they gave us a loaner for several months and swore that it would be fixed this time. We said they could keep the car as long as it took and they went at it. And they finally got it. Great perseverance and refusal to give in to a gremlin that would not go away. Thanks for your refusal to give up. Great work. We felt really well taken care of.
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10 July 2017
Andrew Morgan made my leasing experience an absolute pleasure.
He was totally prepared with answers to any questions I had, he was focused on nothing but making the process easy for me. Andrew had an extraordinary ability of anticipating my needs even before I recognized any issues.
Without equivocation, I wholeheartedly recommend Andrew Morgan's diligent service in buying or leasing a Mercedes Benz.response / report this review -
22 June 2017
Another great experience for my service A2 & B1 in W.I. Simonson's service center. My service advisor "Tim Hernandez" was a big help there. Making appointment was easy using the web calendar. I was promptly greeted and well taken care of. Always appreciate their private business center with nice crew, fresh coffee, cookies, and above all the free car wash!!
Thanks again and I will be back for future services!
100% recommended.response / report this review -
15 June 2017
Went in to have my vehicle look at and Derrick helped me to be on my way with no headaches. Being pregnant and with out a car doesn't work but at least the great friend people working here did an astounding job helping me and my husband. Would recommend to anyone with Mercedes cars. Very down to earth and not just another ticket or repair feeling. Highly respectable and courteous. Thanks again Derrick and Felipe and Walter in parts. A+
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08 June 2017
W.I. Simonson is simply the most competent Mercedes-Benz dealer and service center in Los Angeles. No matter what premium package or latest green feature you're looking for, their fleet manager Marcus Jerry, will find it for you if it exists. And, despite the premium Santa Monica address, they'll manage to price the car extremely aggressively for you as only one of the largest dealers nationwide by volume can do. Also, the service department at Simonson is legendary for its expertise. Career mechanics like Stan Saks are widely recognized as best experts on the entire product line. Unlike unnamed competition that offers a disappointing 90-days workmanship guarantee, the guys at W.I. Simonson are straight shooters and stand by their work.
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12 April 2017
Derrick Franklin and the W.I. Simonson team made my experience worry-free and enjoyable! They did a great job!
I went in for a few issues/questions about my car. One being a jammed middle console. They were able to help me, which was a huge relief and a bit of a surprise.
Each person I interacted with was very responsive and respectful, including my Service Advisor Derrick Franklin, the shuttle drop-off driver, and the shuttle pick-up driver (David, I believe). A true representation of great customer service.
I will definitely be back and will always pick Derrick as my advisorand you should, too!response / report this review
