Kay is a master at what she does. She saved my hair and made me love it again. I cannot wait to go back and have her work more magic into it. I HIGHLY recommend her to all of my family and friends. She is such a doll!
Kay did an awesome job on my friend's hair so I reached out hoping she could do something with mine. She got me in the next day and did an amazing job! She was so helpful even when I was indecisive and I left looking and feeling like a bombshell. I swear the girl has super powers and you can bet I will be back.
I've been to Hairzoo on Empire a few times now and I just have to say, Kay is AMAZING. I leave there feeling like a goddess every time. She is now the only person I will be letting touch my hair. Her customer service is great and the results are always beautiful. Couldn't be happier! Thanks again Kay!
The absolute only person I let touch my hair anymore is Kay/Kristin. She's gotten me back to healthy hair and talks me out of things I know I'll end up regret. My color is amazing and exactly what I want EVERYTIME. I love going to see her because not only is her work amazing; her personality is also
Monica is amazing, I've been coming to hairzoo since I was a kid. She's been cutting my hair for over a year now and she does outstanding work. It's been awesome just to get to know her too, shes so fun and friendly!
Although i had a very bad haircut awhile back,
rhonda the operations manager made sure it was corrected and reached out to find a Dolton for me which i appreciate
I love that I can now make appointments online! Very little wait time once I'm at the Hairzoo!
What a hack job i got!! Couldn't see damage while in the shop, as soon as i got in car i was able to see it. Went right back in and was treated as if i was inconveniencing them. There is no fixing this chop job, i have to wait for it to grow out. I should have known better going there but had a gift card. I should have been offered a refund for my aggravation. Too bad the review page is forcing me to even give a one star.
I have always spoken very highly of hair zoo, but now I'm done. I got my eyebrows waxed a few days ago and the lady who did it did a absolutely terrible job. I asked her to trim the hair and also wax the middle between my eyebrows after she said I was all set and I reminded her. She didn't cut the ends and missed most of my eyebrow hair. I have long curly eyebrows and she did a very bad job even after I asked her to fix it and told her exactly what I wanted nicely. She didn't do it and flashed the mirror at me and I didn't get a good look. So I was done I tipped her a dollar and she made a face at me. I didn't get her name but she had short straight and then curled toward her face at the ends blonde hair and big filled in dark eyebrows she wears lots of make up too. She needs to learn how to wax eyebrows and how to treat a customer who was very nice to her. I'm sorry for the rant but yea. So everyone who goes to hairzoo for waxing don't get the girl that I described. Thank you for reading this whole thing!
I have been here (and other hair zoo locations) Generally this place is good for a basic trim etc. Recently my mother went in for a basic haircut/trim (6/21/15). She asked for about 2 inches off and clarified with the 'stylist' what 2 inches would be. I'm not sure if the girl made some sort of assumption based on age etc..but my mother walked out of there ridiculously unhappy and with haircut similar to a boys or 'old lady' type of cut. She let the girl know she that was not what she had asked for and was required to pay for the cut at full price. Now almost a week later and she is still upset, unable to really do anything with it. She cut so much off and in a style that is not able to be worn almost any way. These places really should be looking at the skill level and customer service their employees have. This is not the type of service that can be corrected or 'returned'. So it would be nice if they were able to communicate properly with clients and not make assumptions about what is wanted. It is their job as professionals to clarify. I will make sure never to return to that place (I also had a similarly terrible experience at the location in Fairport) and let everyone I know about both of our experiences.