About
Location :
Added by Jopie, at 18 January 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday Closed
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15 Reviews
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27 December 2017
Started off kinda bumpy but I proactive asked for a different sales rep and I ended up with a really good experience. Thanks to my replacement sales guy. I think he went over and above what was expected to ensure we had a good experience. (It was over a month ago and I wish I could remember his name). What I also liked about the place was that he seemed empowered. None of this " I really would like to.. but they won't let me". He could make calls and guarantees at.his level. Now I am not sure if it was due to his level of seniority or if it was just how Grossinger operates.in any event I appreciate the one point of contact. I see why my reps travels all the way from Hyde Park to work there. I will definitely look there when we need our next car.
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17 December 2017
I came in to have my one break light fixed and have routine check. Nicholas Moore was the gentlemen who took care of me. His attentiveness is impeccable. He made sure to explain everything that was checked on my vehicle to ensure me that nothing was wrong with my car besides the break light and 3 other lights that were out. He also informed me of some services that I should look into getting done in the future to ensure my vehicle run smoothly for years. I have considered it and will be returning to only deal with Nichols Moore, he's great! Keep up the great customer service, it's appreciated more than you know!
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15 December 2017
We have our regular Toyota service appointments here and have always been satisfied with the service. However, I'm going out of my way to write this 5-star review because we were treated incredibly, amazingly well on a recent visit.
At 9 months pregnant, I was running errands with my toddler and my husband when one of our tires went flat. Thankfully, we were only a mile and a half away from the dealership, and decided to risk the drive. We discovered we were almost 20th on the walk-in waiting list once we arrived, but given my condition, Nick Moore, Toyota customer representative, swooped in and saved the day. He put us on the scheduled list, which cut our wait time by hours, and set up my son, husband and me in the family play room to keep our little one distracted. Nick then spoke with his manager to set us up with a free rental car, with a car seat, for us to use throughout the day as we waited for our car.
It was truly unbelievable service, and my husband and I were almost speechless. Nick could not have been more understanding, supportive, and helpful. And, believe it or not, my daughter was born the next day!!! We can't even begin to imagine what we would have done without Nick and Toyota's help and support. It was, by far, one of the most incredible acts of customer service my husband or I has ever experienced, and we are forever grateful.
Thank you Grossinger Toyota North and Nick Moore!!response / report this review -
15 December 2017
I received an excellent customer service. The person who took care of me, Nick Moore, went above and beyond as far as providing information about my car. He is very polite and courteous. He took me to where my car was and shared his thoughts with me about future work I need to do in my car.
Keep up the good job, Nick! I also would like to appreciate John Clayton for being so efficient in taking care of my car. I have known John Clayton for the last 5 years or so. During these years, he has shown to be a trustworthy person. He is very reasonable with the price for fixing my car. He is always available every time I call him. He solves my problem in one phone call. The dealer should hire more people like him.response / report this review -
28 November 2017
Great car purchase experience. No pressure. Our salesman Will was extremely professional and patient throughout the process. Pricing was better than the other dealers I spoke with. We didn’t like the color options for the model we decided on and Will was able to find and obtain our vehicle much quicker than expected. All staff were friendly and accommodating despite it being busy a Black Friday Sale. Ray was helpful in completing the paperwork as well. We will definitely refer friends to see Will in the future.
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22 October 2017
The salesman BENJAMIN(Ben) got me the best deal on Camry 2018, excellent guy and walks me through all the process and explained me in detail. And the finance manager AMY knows the best about financing she helped me getting the 0.9 interest and offered my chips! Great. Overall impeccable service. Glad I got my first car from awesome dealer Grossinger I really appreciate
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14 October 2017
This is my fifth Corolla and my third from Grossinger. I would never be a repeat customer or patronize this dealership or specifically the service department if at anytime they did not meet the quality of service that I have come to expect. Special thanks to both Nick M. and Malcolm W. for their conscientiousness and genuine commitment to customer satisfaction. They are truly an asset to this company and hopefully are both recognized as such! With sincere thanks and appreciation your loyal customer, Sandra Wilson-Horton.
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10 October 2017
I came inside Grossinger Toyota North on a Sunday with my Hyundai looking a for an oil change. I was not sure if they could take care of me because I was in a Hyundai at a Toyota dealership but they did. They were fast and quick. I came in with no appointment was not sure if they would honor this ,or except that , you know how it goes. John the manager took away every doubt I had. John Clayton and his team are amazing. Good things are happening at Grossinger Toyota North. I recommend this dealership to all in search of a New or used car, a quick lube or a repair.
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27 September 2017
Great experience. Speedy good service. Bridgette the advisor was so friendly and even put me in a rental/loaner. One of friendliest phone voices I've heard. Keep up the good work! I love my 2014 Prius V! Thanks for tuning it.
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21 September 2017
I can never say enough nice things about this location; Bridgette B. In the service department took amazing care of me from the moment I walked in the door, thoroughly explaining every detail of what the charges would be helped me understand what needed to get my car back on the road. No pressure to buy this or that or my car would explode while I am driving just great customer service! Thank you to the teammates like Nick and Phil who also helped make this experience not so dreadful. I have enough stress on my life coming to the dealership for maintenance shouldn't have to be one of them here at Grossinger North its not. Thank you again for another great customer experience.
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14 June 2017
Bridget in the service department has been nothing short of amazing, I feel confident when going to her considering that she is fairly knowledgable and is able to answer all my questions . She is always ready to assist and has a great attitude. Excellent customer service !
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21 May 2017
Brought my 4Runner TRD pro in for an oil change and to fix a piece of trim under the windshield. I asked for the 30,000 mile service and they said it should have the transmission and coolant changed, along with the "engine fluid" which is not a real thing. Wanted to charge me $400. Toyota doesn't recommend changing the coolant or transmission fluid until over 100,000 miles. I cancelled those services, waited 2 hours and got the car back. They didn't fix the trim under the windshield.
Edit: Took the car back to get the window trim fixed and also to check out a clunking noise that started from the front and took it to the "Express service" side. Met Nathan the manager there and I gotta say he's pretty great. Took care of the problem and had me completely involved with the actual tech. I'll be bringing my car back to Nathan from now on. Nice work! Changing my rating from one star to four.response / report this review -
14 May 2017
Horrible customer service! I have been a loyal customer for over 9 years. I purchased 2 new vehicles, referred family to purchase vehicles from Grossinger, and service my vehicles there. I called the service department in regards to the text messages they were sending me, asking me to "expand on" my unhappiness with their department's notification protocol. They had been calling the wrong number for service updates on my vehicles. The director of their service department, Sean Moore, didn't listen to me, behaved completely defensive, and rude. SEAN MOORE HUNG UP ON ME, as I was responding to their request to let them know how to "improve their service." First suggestion: DON'T HANG UP ON CUSTOMERS when they are explaining how customer service can be improved. His parting words were, "Maybe this is not the dealership for you." Be warned everyone.this probably isn't the place to bring your business.
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23 March 2017
As much of a nervous wreck that I was, the salesman Neil put a lot of my worries to rest, and made my whole car buying experience a lot easier than I expected. He answered every single question I had quickly, but made sure that I fully understood the answers before we moved on. I really appreciate all of his patience with me. The rest of the staff, and service department were all very professional and welcoming, as well, all great people. I wouldn't take my new vehicle anywhere else
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25 January 2017
My experience at Grossinger North Toyota was fantastic. After days of searching and test driving the staff finally found what I was looking for. They did not stop until I was happy with what I wanted, sure they could have pushed me into any vehicle if they really wanted, but instead they went above and beyond to ensure I was happy with my purchase. My sales person Ashlee, was absolutely amazing. She did a great job accommodating all my wants and needs in my vehicle. I truly thank the staff at Grossinger Toyota North and my sales person, Ashlee, for making it happen. They gave me a great deal and committed to all my requests and met them. I'm happy with my new car and I look forward to doing more business with them.
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