About
Location :
Added by Jopie, at 11 April 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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23 December 2017
Went to this store on December 22nd to do an in store pick up. By far the rudest people I have ever dealt with. There was plenty of employees that were not helping other customers. When I finally went to a staff member that was not doing anything besides day dreaming he passed me off to someone else in the back of the store. He told me to look for "Frank"who the hell is Frank? These people don't have name tags on. So I go to the back of the store and there were two employees just standing there talking to each other. When I asked the one lady about how I can get my in store pick up she got lippy like I was bothering her personal conversation. I personally am not an Apple userafter this experience I will NEVER be an Apple user. I'll never step foot in this or another Apple Store in my life
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08 December 2017
Worst and most painful experience. I wanted to know the balance on my iTune Gift card ( never redeemed ) but wanted to gift to someone else.
I called and they put me on hold to ( I am still on hold since last 20 min ).
Simple thing they could have told me in min or so. :(
Same experience when ever i go inside store. They don't care and have value for customer. Very very Rude staff and treatment. ( No More Apple Product & visit to any of the Apple Stores )response / report this review -
29 November 2017
Terrible customer service. I had to wait a week to get a consultation and then they said it would take another week to fix. I had to speak to 5 different people to find the answer I was looking for. Even then I had to go to st.louis for the service to be done for half the price they wanted me to pay at this store. St. Louis also did it in one day whereas in this store wanted my laptop for a week and then some. Ridiculous. Products here are also terrible. My laptop is having issues after only one year and same with my phone.
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14 November 2017
Went in there with a battery issue on my iPhone 6s. They ended up soft bricking my phone due to a failed restore without my permission AFTER telling me that they're having a global issue with restores. Offered no compensation or apologies. Check out their products over here, but don't come here for assistance on your products because you won't get any.
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10 October 2017
This is the worst customer service experience ever. Stay away from this store. Even the store is not busy and being over staffed they will make you wait for 2 hours to let you know that don’t have a replacement phone for you (even it is an apple known issue!). Ridiculous worst experience!!!
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26 September 2017
By far one of the best Apple Stores in the Chicagoland area. Employees always friendly and helpful. I live closer to 3 different Apple Stores and I drive the distance because of their superb business customer support.
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25 September 2017
The Apple Store was very busy yesterday when I went to buy my iPhone 8+ but they were extremely organized and the salesmen were trained excellently. The costumer service was great and helpful as well as the people signing us up.
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23 September 2017
After having a horrible experience at best buy I decided to make my way to apple for the product I was looking for. I was greeted as soon as I walked through the door, The gentlemen asked What he could help with and took my name and info and let me know that J** would be on his way over with what I was looking for and by the time I looked up J** was there ready with my watch. Both men were super friendly and knowledgable helping me with what I was getting. I left the store extremely satisfied and look forward to going back when purchasing other products. There employees are THE BEST! They are always looking to help others!
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04 August 2017
Amazing service! The apple store staff was great and the service they provided in fixing my phone was excellent! I would definitely go back for any services to my apple products.
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24 May 2017
I've always been given great service at this store - until now. Brought in a new iPhone purchased on our corporate account about a month ago. The user reported having difficulty hearing calls, so an appointment was made for it to be checked at the genius bar.
The tech immediately jumped to the conclusion that the packaging protection was causing the issue - that it had not been pulled off. He was also obviously irritated that a SIM was not included so the phone could be activated. Ok, maybe my bad, but the condescending way in which this and a few other items that were irrelevant to the issue were pointed out was aggravating. I am not stupid.
This tech should be taught not to approach customers with the attitude that they're all morons. No matter what level of knowledge they have, they're coming to you for help and deserve better treatment than this.
Good thing this person is not working for my company. Wouldn't last a day here.response / report this review -
06 May 2017
Larry took care of me today and I had just an amazing experience left with a huge happy smile after so many issues with other stores and people Larry is the boss man!!! Great service keep it up! And thank you so much!
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30 April 2017
If you have a problem with your phone or device I recommended coming in the morning when they first open. If you wait to late they won't be able to see you and be rude about it. I came in the next morning and got in and out within 30 mins. So good luck on who you get.
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24 April 2017
Apple company is done ! I've been with them since the first cell phone. They don't stand behind warranty anymore , they make up unbelivable pathetic excuses like : case is damaged ,,but there is no visual signs off damage". I'm speechless The 3rd time apple doesn't stand behind their warranty. Was a fine company but not anymore. You might not believe me until will happen to you. Took me a while until I switch to android but I'm extremely happy now.There is lots products out there
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18 April 2017
1 star just because of nice guy, who could help me, other than that - unprofessional staff. i had an issue with locked apple id, came there 3 times and 3 different person told me that they couldn't do anything and I have to wait for recovery process. I have been waiting for 11 days and only upcoming business trip made me to go to this store again. okay, let's leave that I waited for 35 minutes for someone to help, because in the end guy (unfortunately, don't know his name) did everything in 15 min. Everything that I needed was just to get verification code to my phone. That's IT!! Seriously? specially trained personnel doesn't know how to unlock accounts? I expected more from Apple.
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