We bought a used car here. Was there until 10:30pm signing paperwork and when we came out to the car the battery was dead. No worries, they said they would replace the battery the next day, so we left the car there overnight. Salesperson said, “come back at 8:30am tomorrow and I’ll have your car all ready.”
So we come back in the morning, was told our car was in the shop, but could not locate it anywhere. The salesperson we were dealing with was in a meeting and couldn’t come out to meet us. He comes out at 9:30am to tell us the car is now in the shop getting the battery replaced. An hour later, we finally get our car. We still had to find a manager to let him know how things were going, no follow up at all. Management of course either didn’t or couldn’t offer any compensation, but not even as much as a courtesy heads up. Obviously an operation too big to care.
Mr. Brian Lorant (service tech) is extraordinary amazing when it comes to customer service and helping customers out.
I came down from NC to FL on thanksgiving. While traveling I had an issue in my catalytic converter. By far best customer service I ever had, the techs check my jeep, recommend me the repairs I have to do when I get back home and we did a 4 wheel alignment. I
f you own a Jeep, Chrysler, Dodge or Fiat and you are out of town, stop by 1000% amazing, honest people.
Went in this morning to look at trucks. Salesman was very nice however when they pulled my credit score it was 60 points less than one day before. This is impossible when the only thing I had done was been to one other dealership. When I asked to see the other two reports from other credit companies they were exactly the same as the one before. When I contacted said credit company they confirmed after a very long call that my credit score was within 2 points of the day before not 60. I strongly believe they are doing something to make it look as if your credit scores are lower so they can charge more interest on the loan. I have qualified for 0% interest many times before. I had previously bought a car there 3 years ago and unfortunately I had some negative equity that they said I would be out of in two years because the cars hold their value well. I can say my car looks brand new and I am still upside down 12k. This dealership does not help you and as a matter of fact I think there may be some fraudulent behavior happening there. I will contact the Attorney General on Monday to file for an investigation. I am very displeased with these tactics and I feel someone must say something to figure out what is going on there.
I was going to another Dodge dealership and when I asked them about this specific truck that I bought to see if it was in stock it was. no games no gimmicks they gave me a better price than I was getting on a 2017 I paid less for a 2018. They also got me a great deal on financing. they work on the financing deal as if it was their own money they were spending. Great team work. The salesman that we were working with was supposed to be off that day and he came in so he could sell us the truck. I love the truck by the way I bought it for my husband wouldn't change a thing about it. It may be a bit of a drive but the way they make you feel is definitely worth it. Will definitely send friends and family and for all my vehicle needs they will be my first choice. Dual thumbs up. 😁😁😁😁
Whenever I have a problem with my car and I always take it in to the Chrysler dealership the service that I get is excellent. My experience with the Chrysler Service Department has always been satisfied. The service technician Henry always provides me with the service I need and explains to me clearly of what the problem is with my car. The service manager Steve as always also been very helpful and to solve our problems. I will continue to take my vehicle into Chrysler service center for any types of repairs that are needed I'm very satisfied with their service. I give a very big tanks to the service technician Henry and the service manager Steve. Thank you for your great service. Sincerely Fred Velez
First if all, let me say that I had a great experience at Greenway Dodge. No pressure. Hiram Gonzalez called me too see if I was still interested in the 2017 Charger. I think he was my "push" I needed to come in after weeks of just looking on line. Glad I did. He wrote down what I was looking for and not trying to sell me something that I didn't need. After all was said and done, I'm the proud owner of a 2017 Dodge Charger and gained a new friend, Hiram Gonzalez!! I would totally rate the dealership a 10!!
This rating is only given because of the service agent, Travis. He was professional, listened and took the time to ask questions. When I was done reporting the issues, he went back over the list to ensure there wasn't anything missing from the issues I reported to him. He called to let me know the status of my vehicle and anticipated time of completion.
I have been using Greenway Jeep since 2005. Even though I purchased cars via the sales department, I haven't been happy with the service department. To get a simple oil change takes hours to be completed. If I had a choice to bring my vehicle elsewhere, I would.
David my sales Rep in the Service Department made my day! He was so helpful and was willing to do everything to help me out on a bad situation. I was ready to go on vacation and I needed an oil change and a rotation of my tires. To find out that a different dealership that sold me my truck did not put the correct tool to take my locked lug nuts off. He made time to speak to the manager at the other dealership that sold me my truck. He informed him of the situation and they paid to have them removed and put new ones on at their cost. He's truly is amazing and had me in and out quickly I am so glad that I am back at Greenway Dodge. As busy as David was that day, he was still able to keep me informed on the time frame when my truck would be done. Customer service gets 5 stars to David and everyone that helped make this happen. The elder lady at the snack bar was so sweet and lovely to talk too. I absolutely love this place and will definitely recommend it to all my friends and family everybody was very kind and sweet and customer service was amazing from the time I got there from the time I left.
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Understanding my 'Immaculate Reception'
I want to say my salesman Hiram Gonzalez was in my corner every step of the way. There were no unanswered questions with Hiram. His friendliness and professionalism plus his sense of humor won me over big league. From start to finish my experience was outstanding in every way. At first the doc/proc & gov fees were in question. After how I seen the team work, the diligence and commitment of everyone involved to make my experience not only a good one, but a great one, all was well deserving in receiving a part of these fees. This is my second Greenway Dodge purchase within four years. When it comes to a third I know where to go first thing.
Sincerely, Joe & Kathy Burdek
Had a really great experience buying my car here. The sales team was really informative and Pedro was really nice and fun to work with. He made sure that everything was set up before I was even there. The car was ready for us to see and test drive. Pedro was extremely patient with us while trading in the other car as well. He transferred my apartment complex decal to the new car without even leaving a crease on it. My dad and I would highly recommend doing business with these wonderful people and especially Pedro. I love my car and look forward to taking it back whenever I need anything done to it.
My experience was great. Harry provided superb customer service skills. He was able to get me in what I wanted in a timely fashion. I would recommend Harry to my friends & family because he got the job done & I was highly satisfied. Thanks Harry for making it happen. Keep up the superb service that you provide.
I came into Greenway to buy my first car and I had an amazing experience. Andrew was so helpful and knowledgeable. He was patient with me and took the time to explain everything in a very respectful way. He made the experience way less stressful than it would have been somewhere else. I would definitely come back to Greenway to purchase my next vehicle.
Met with Jonathan Peacock today to look at a challenger for my husband. He was referred to us by Kevin who is another sales guy there. Kevin was great but Jonathan made the experience. Unfortunately due to our credit and lack of money we didn't leave in the new car. However Jonathan was honest and upfront about everything. Not your typical high pressure salesman. He looked you in your eyes firm hand shake and treated us like family. We will definitely be back in a few months to see him.