Nice reception ! They put me in touch with Rick who was helpful
They have great car washing/Detail services!
They are AWESOME!! Jesus and Joe were extremely easy to work with. They helped us get into a new car with no problems and very little down payment. Thank you!
I bought a camaro 2017 convertible model from Gilroy Chevrolet. Jerry and the finance manager were excellent. Didn't face any problems. Jerry kept me informed about the car and the whole process on time. I highly recommend him. No one was too pushy about the options and extra warranty packages. Jerry explained all of them clearly and respected my decision to not take them. I was in and out within two hours and had a frustration free experience.
Very pleased they were able to squeeze me in the next business day when my vehicle was inoperable, had to be towed in, and required warranty repairs. Other dealers I've used in the past were completely non-responsive. Gilroy Chevrolet exceeded my expectations and had me back on the road in only one day!
Horrible service!!! It took 3 hours just to speak to the finance guy on a Sunday afternoon. Not to mention the worst service department I have ever visited! The service department is very slow, they lack effective communication, there is absolutely no follow up phone calls to ensure the service in your vehicle is done in a timely manner (took them a whole week with my vehicle to replace the tires, top the oil off, and to add a protective clear coat on the paint). The service manager was of no help because she was doing a service advisors job because they were understaffed and she wasn't able to effectively do her job as a "manager." After about a month after I purchased my vehicle from here, I come to find out that the dealership only paid $47 towards my registration/transfer fees and closed out my account, although in my contract I had already paid $475 for all the DMV fees. After speaking with the GM I left there even more pissed off because he offered to do nothing for all the inconveniences and was already aware of his team's lack of performance. Long story short, I will NEVER shop here again. NOR will I EVER recommend this place.
Fernando at service is a good Spanish speaking person very helpful and helped out financially with out hesitation.
Horrible service!!! Went to see a 2015 camaro ss they wanted me to put down $7000 since I said no the seller guy (Marco) told me that I was in the wrong vehicle ???? That he was going to get me into the right oneLong story short I ended up leaving this place without anything and even though I told them to do not run my CREDIT they did!!! Later I called to talk t to Marco or his supervisor Irvin to asked why they did it and I never got an answer from them I just got to talk to Marco who said "Oh no it wasn't me I don't do that let me transfer you with my supervisor!" after this they never answer my calls or emails.Think about twice before coming to this place specially if you are a latino. By the way I now drive a 2017 camaro with only $1500 down!!!!
Not impressed at all. I recently went through a buy-back with GM on a lemon truck I bought at a different dealership. I moved and Gilroy Chevrolet was the closest dealership with a truck that was similar to what I was looking to replace my truck with. I made an appointment to sign over my lemon lawed truck with this dealership and to look at a "very clean" truck that I could turn around and purchase. Although I moved up my appointment day to sign over my truck, the person who did the paperwork seemed very unprepared. Once I was done with the paperwork I was asked how I would be getting home and I asked for their shuttle to give me a ride to my work about 10 miles away. I was then informed there was no shuttle service. That was irritating, but I could deal with it because my fiancé was almost off work and I could wait to be picked up. In the meantime, a car salesman I had been talking with about a particular truck for a few days took me to go see the "very clean" truck they had on their lot. The truck was not "very clean" and had been scraped along something on both sides and was missing a lot of paint. The chrome was also peeling off the bumper and the bed was pretty dented up. They were also reluctant to show me a report on the truck which I requested and they kept telling me it's the same as the Carfax, after going back and forth on this a bit he finally pulled up the report which sure enough was different and showed any parts that were replaced by GM service centers. The salesman was also very unprepared, I asked two questions about simple features on the truck which he could not answer and didn't bother to ask anyone else. One was what a nob was for and the other was how to open a cover that was on the bed. While the salesman and I were looking at the truck, he asked how I was getting home and I mentioned I was planning on using the shuttle service but apparently they didn't have one. He said in fact they did have a shuttle service, but then mentioned made excuses of maybe why they no longer had one and was fumbling over his words. Right during this bit of our conversation the "Chevrolet Shuttle" pulls up to the service center. Funny the manager said they didn't have a shuttle. All together I was happy to be out of there once my fiancé picked me up.
The truck I looked at in Gilroy was listed $29,000 and change with 46,000 miles on it. The blue book retail value was much less than this. I found a similar truck that actually was VERY CLEAN had more features such as leather seats, heated seats, a built in break controller, automatic up and down step rails, a bed liner, and nicely tinted windows with only 15,000 miles on it at Delano Chevrolet for the SAME price. I bought the truck from Delano and had AMAZING customer service through them unlike here.
Personally this dealership was lack luster and had poor customer service. I prefer a dealership to go up an beyond what is required, not just do the bare minimum.
It was wonderful. I hate going to dealerships but Bob made it very pleasant. That is the blue eyed cowboy. 100% great service
Thanks to Gilroy Chevrolet for an awesome experience buying my car. Quality vehicles, great prices, and knowledgeable sales reps. and service department. A special shout-out to Marco for always going the extra mile! I love my car!
I bought a Chevy Volt.
Damond was super friendly and very knowledgeable of the car. He took long times to help me with features of the car.
David was so cheerful and trustworthy a manager. In addition, he was quick to the point in our negotiations, and I could clearly see his integrity, which led me to there even though there were a few dealers much closer to my place.
I wish every car dealers are like them, and highly recommend them to any one.