About
Location :
Added by Jopie, at 14 February 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 11:00 AM – 4:00 PM
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12 Reviews
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21 December 2017
Staff was friendly and efficient! Never felt pressured or like they were trying to steer me in a different direction than what i wanted. Was helped by Wendy Kane and Dennis Chira. Process took a while waiting with the banks, but they fed me lunch and made sure I was entertained the whole time. They really care about their guests and job. Nice to see a car dealership has the buyers best interest in mind.
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17 December 2017
My tire pressure sensor was flashing - stopped into this dealership service department. My vehicle is not their franchise brand - Pierre greeted me with a great smile and took care of 3 tires in 5 minutes. Great experience. Great service by Pierre. Thank you so much - tire pressure and car issues are always stressful to me, he decreased my cortisol immediately! ðŸ¤
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06 December 2017
They really take care of your car. You can wait in the visitors lounge, or drop your car off. I bought my 2017 Corolla here. Got a great deal, friendly sales people, very knowledge about any vehicle you may be interested in. They are willing to dicker over price, but come armed with facts, especially leasing vs buying, because they'd love to get you into a lease.
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14 October 2017
Great for servicing. Decent waiting room. Courteous and professional service personnel. However, they do not vacuum and wash auto following service checkups ,as they do up north.
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12 October 2017
Had a great car buying experience at Germain Toyota of Naples! Thanks to our salesman Jessi Godoy we were able to make a big decision through an easy going process. He showed us multiple cars in our price range and was very patient when we wanted to test drive each one. Would definitely recommend to friends and family looking for a new or used car.
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08 September 2017
Though they lost some great team members who I respected and trusted, like Dondre in sales, Angie in service (she has since been invited back, and Brett in finance(behind the glass), when I got my new lease, Don McLean quickly earned my trust and respect as the anti-salesman salesman. He was honest, transparent and respectful of me, my timeline and my opinion. When I had 4 months left in my current lease, he respected that I was not motivated to buy until the lease was over, unless an impossible to resist deal became available. Germain lost a star in this review (maybe should have lost 2) because, while I had a respect-driven relationship with John who I knew had my back, I was harassed by 6 other people "working the client," two of which strongly implied that the impossible deal I was hoping for could, very well, be doable if I came in "today." Instead of wasting my time driving in, I immediately called John who cleared up the misconception for me, telling me that, no, the impossibly good deal had not materialized, saving me hours of my precious time. Some of these guys calling you, their only job is to get you in. If you come in, they get paid,whether they have to lie cheat or steal you time to do so. This gentleman even went so far as to schedule an appointment for me. When the gentleman with whom this appointment was made called me to confirm that appointment, he was surprised that I never agreed to that appointment. Another call was from a saleswoman working John's clients, hoping to steal his commission. I met John, I liked John, I wanted him to get the commission he earned. This lady's behavior was rude, dishonest and dirty. I will go back to Toyota when my lease is up in 3 years, IF John is still there, or if Angie can point me in the direction of an honest salesman.
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26 June 2017
The service station has friendly and very accommodating staff. Cost for repairs not nearly as high as I thought it would be for a dealership. Very nice waiting area if you're staying until oil change is complete, etc. I was automatically given a loaner since my repairs would take longer, and was very happy with results. Will definitely go back again.
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16 June 2017
Josh was very pleasant and professional. He listen to my needs and delivered without question an awesome car buying experience. I would highly recommend Josh and will go back to him for future purchases.
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22 April 2017
The staff was outstanding! Adam Golden, Ricardo Aguilera, Don Smith, and Tony Hathaway treated us very well, like family. They were not pushy like a lot of salesmen, which we appreciate greatly. We had done a lot of online research and also went to other local dealers to check their inventory, but Germain Toyota of Naples had the best vehicles at the best prices. We normally hate car shopping, but this was actually a pleasant experience. After buying a used car from them, I scheduled an appointment for a diagnostic check and to check out an unusual engine or transmission noise while driving. We took the car in at the appointment time 10 AM, but at 11 AM, the car was still setting there. After we asked why they hadn't started working on it when we had an appointment, the service man became rude and drove the car off. 20 minutes later they brought the car back. When we asked about the unusual noise that we told them about, they said that was normal for an older car. There is no way that they could have done diagnostics and took the car for a test drive in 20 minutes. We had owned the same make, model, and (approximate) year of that car before, and that noise is definitely not normal. Their service department is one of the worse that we have ever seen and we will never take a car back there for service.
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09 April 2017
I usually just give a star rating and move on, but I want to take the time to really say thanks to Tanya, Dawson, and the rest of the team over at Germain Toyota of Naples. They truly went above and beyond to make the deal happen. Tanya was wonderful, maintaining a positive attitude and a high energy level even after looking at (and test driving) many different cars and trucks. I never once doubted that she was fully committed to helping us find the EXACT vehicle that suited all of our needs. I also want to thank Dawson for not giving up until we had the best possible deal. My budget was set and he worked tirelessly to get me the price and payments I was looking for. Like Tanya, he too made us feel that he was on our side and committed to staying within our budget. At the end of the day we left with the truck we wanted and for a price we were comfortable with. That simply WOULD NOT have happened without all of the time and hard work they put in. I would seriously recommend anyone looking for a vehicle to stop in to Germain Toyota of Naples and give them a chance to earn your business. You'll be glad that you did!
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28 March 2017
I went look at Sienna minivans and wound up buying one. As a single woman entering in to Toyota I was very much overwhelmed, but it turns out I did not need to be. The experience was pleasant. I was not patronized by pushy salesmen. John McLane actually showed me the car and was a great help with important car details like safety, comfort, ease of use, and Dawson was the finance guy who helped me lease the car. Everything was explained in a calm manner and I never felt like I was being pushed around or treated unfairly somehow. I am completely in love with my Sienna - my children no longer get car sick and I am not stressed out at all when I drive it. It is a super smooth driving machine!
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21 February 2017
I will never go anywhere else to buy a car! If you are just thinking about buying a car, I highly recommend your first stop being Germain Toyota. Ask for Jessie or Lance! They were super helpful, got us a great deal and even accommodated our dog while we looked around, these were not car salesman, they were just nice easy people. Seriously, if you are just looking, I would make Germain Toyota your first stop and ask for Jessie, you will save yourself tons of time and energy. We got into a new car, sold our old car, and saved tons of money in less than three hours. Hassle free. My husband loves a good price negotiation and even he said it doesn't get any better than this. Husband, wife and Dog all give 5 STARS to Jessie and Lance.
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