One of the greatest car purchases I have ever experienced. From the moment we walked in till we left. The staff was respectful, courteous, and acted with great professionalism. Josh Roach didn't treat us like a sale. He was patient, knowledgeable and personal. We didn't feel pushed into a purchase and wasn't treated like we was window shopping. Love our Maxima. Now only if he sold Tesla's.
Had as good of an experience buying a car as you can. Staff was knowledgeable and easy to deal with, even during negotiations, albeit a bit slow on the paperwork.
Generally happy with the process, people, and place.
Second time I've taken my 2010 370Z for regular service since I got it last year - from the very knowledgeable and nice young lady who checked me in and out - to the service techs who shared what they did/why/how - professional from top to bottom - much appreciated and I will be back!
I went in to get a bracket for the front license plate. The place was immaculate, and they had a fancy coffee machine that made hot chocolate. Everyone was very friendly and made a personal connection, which makes great customer service for me.
One star is too generous from me Worst dealer/service center I ever being to When you meet DONALD SHAW or JOSE CORDOVA please drive off because they have nothing of advisable value to tell you. They don't give a damn about you or your car. At lease that was one of the many insults I got from DONALD SHAW. everything they tell you is far from the truth they cannot even tell you what's wrong with your car. You take your car there for regular maintenance and inspection. Everything check OK by them, only for the car brakes to cease less than 2months. All they know is pay this pay that.. I bought my first ever Nissan from them last year. 2013 Nissan pathfinder platinum. I purchase 5year service warranty from them all because I want the best care for my car. I was later told the warranty covers oil change only. I regret ever stepping my foot there in the first place. Now thinking of how to get ride off this car. Centers like this give cars brands bad name. Because Germain Nissan did not do their job, one may think Nissan is a bad car brand. Of course I did not experience regular faults and maintenance issue when I was using 2008 Mercedes E Class or 2008 Volvo S60.
I live a good distance away from Germain Nissan and, with a LEAF, am conscious about having enough juice to make the round trip. The service people were ready upon my arrival at 7:15 AM and made quick work out of a recall. They then put it on their fast charger and a half hour later I was up to 98%. Getting home was no problem at all - lots of fun actually. Grateful to have a solid shop in the region to take care of this unique car. Totally professional in every respect. Highly recommend.
My Rogue was in a fender bender in April 2017 and after my car was fix at a body shop they sent my Rogue to Firestone(mistake) well once I got my car back it was not driving as well as it was before accident. I contact Germain Nissan and spoke with Don Shaw about my concerns. I brought my car in he ran all the right test on my Rogue figure out the issues that was missed by Firestone(a place I would not have taken my car to). He worked with my issuance adjuster. May 20, 2017 I was able to pick up my Rogue from Germain Nissan and it looks good runs good and I am so happy thanks Don Shaw and Germain Nissan I am a very happy Nissan owner/customer.
I am still star-gazed from the 5-star treatment I received on my recent service visit at Germain Nissan. From the time I arrived until I picked up my vehicle upon completion it was nothing less than excellent. Don and Brad were magnificent on seeing that I had their best interest. Even though I am also a Germain employee, they displayed true efficiency and exceptional expertise along with great professionalism.
I had the best car buying experience I've ever had. Sam was a great salesman: patience, listened to what was important to me, answered all my many questions, kind, and accommodating. Finance was really accommodating as well. It only took one denial of an offer for them to come down to my price. I've never walked into a dealer and bought a car on my very first visit. I would definitely shop Germain again. My new Rogue is perfect and I love it. Thanks for all the great service.
James Jordan, Maryann and I wanted to make sure we personally thanked you for the personal and professional courtesy you extended during our visit, culminating in the purchase of the 2017 Pathfinder.
We appreciated your thorough explanation of the features of the Pathfinder and benefits of buying through Germain Nissan.
Be assured that if we know of anyone looking for a new or used vehicle, we will reference them to you at Germain Nissan.
Thank you again, for all of your help AND support in facilitating our purchase!
Respectfully, Fran Campbell
My experience with Germain, specifically Josh Roach, was fantastic. Josh was extremely accommodating to my wants and needs and truly took the time to understand what was best for me. I came in knowing exactly what I wanted and he did not waiver in helping me get exactly that. It truly was a great experience and I would recommend Germain to anyone looking for a relaxed, knowledgeable and thoughtful staff. Thank you!