Al Auletta at Galeana was amazing and very professional. Al went out of his way to make sure we were able to purchase the right car at the right price for my daughter. He made the process easy and enjoyable. Thanks Al!
Jay Sax
Fort Myers, FL
On my visit I was introduced to salesman Steve Barry by Justin. Steve expressed his concern to find me the best deal and truck that I could want! We proceeded outside and he took me to every truck on the lot that would interest me. Other dealers take you to a certain vehicle on the lot. The special this month was for the 2017 rams and I fell in love with a 2018 Rebel 4X2 crew cab! It was more money, but it was calling my name again and again! Steve let me drive it and while in the car he asked about my family and made me feel like I have known him forever! He got me a fantastic deal on the 2018 and I won a free cruise for my wife and I. I will definitely recommend him and this very clean , hospitable auto business! Thank you Steven and Galeana Dodge!
During our time at Galeana Jeep, we worked with Steve Barry. He was extremely helpful. When we went in, we weren't quite looking to buy, but more to get ideas. That was until he helped us get an amazing deal on our new Jeep Wrangler. Steve wasn't pushy, but was extremely helpful and understanding of our needs.
Overall, the process went pretty smoothly. The only complaint I would have is that we ended up being there for about 5 hours, between waiting to get credit approved and waiting for the car to get detailed, then finalizing paperwork and taking it home.
I waited to post our review because I wanted to make sure I wasn't just saying this in the excitement of purchasing a new car. Steve has been extremely helpful and actually offered his personal cell number in case any issues arose and, when they did, was there to fix them (even on Black Friday!).
Thank you for everything!
Angel Apolinaris is TOP NOTCH! We couldn't of asked for more when we were trying to identify the perfect new Jeep for us-he stood by our side with patience and was forthcoming with knowledge about each vehicle we looked at. He was a true professional all while being very nice and friendly. We couldn't of asked for a more pleasant experience. Angel definitely earned beyond 5 star's in our book! Oh yeah, we love our new jeep too!
Best Car Buying Experience I have ever had. Every one there was great!! Matthew Smith was my salesperson and he was exceptional!! Very patient with me while I was making my decision and never pressuring me one way or another, just giving me all the information I needed to make my decision and giving me the time to make it without any pressure at all. He was Very knowledgeable about the product and was a huge help to me in making my decision. Would definitely recommend Matthew and Galeana to all my family and friends. Thanks for the great experience!!
Very inviting atmosphere, my salesperson Tim Z was very helpful. Tim Z stayed late to accommodate my schedule and was very helpful during and after the sell. I would also like to give kudos to Shaun the finance manager for working extra hard to find me the best rate and competitive lendors for my needs. This is the second vehicle I have purchased from Galena and wont be my last.
Tim at Jeep was awesome! He got us into a Grand Cherokee at a good price. He was very attentive and I give him 5 stars for great customer support! Showed me and explained all the great features!
Keith Martin is a great asset to Galeana!!! The purchase was quick and painless. Keith made sure I understood every step. I'm very happy with the experience and recommend asking for Keith Martin when purchasing a new car. Sean the finance manager was also great to deal with. Good job Galeana!!!
I found the stall particularly disingenuous and rather dismissive of their customers in the service department. I was told my car was being looked at and three hours later I was told the technician had just started looking at my vehicle as the one before my scheduled appointment had taken longer than expected. I was then told, after approaching my Service Advisor at 16:30, having been at the garage since 09:45, that my car required parts and they would take 3 to 5 days to arrive! Fortunately their complimentary shuttle bus was still running and I was able to get a ride home. A happy surprise when I received a phone call at 16:30 on Monday to say the car was ready. I called the complimentary shuttle, which was in my area when I called, and got a great ride back to the garage very promptly. However my joy was short lived as the Cashier decided not to listen to me and go back to her smart phone because she said she was waiting for paperwork. When I did manage to get her attention and retold my story, that the paperwork was already with her and I had a phone call the day before, she decided to put a little effort in to find my paperwork. This was followed by a rather flippant "sign here. Any questions?" followed by a dismissive "I'm sorry" . For an $876.50 cash customer I would think even some feigned interest or appreciation could have been mustered. I only hope their technical skills are better than their customer service representatives. I will have to think long and hard before returning to this dealership.
Had a great experience today with Steve Barry. My car was flooded due to the recent storm. I only went in to look around and get some information. After chatting with Steve and answering all my questions I decided to go forward with getting a new 2017 Jeep Compass. Steve and Shawn fought hard with the banks for financing since my credit isn't the best and they got me approved! Love my new car and got a great deal. If your in the market go see Steve, he'll make it quick and stress free! Easiest car dealership experience ive ever had!
Excellent service from the car salesman, Mr. David Jaramillo. As soon as I walked towards the show room, he greeted me. He knew all about the cars I was interested in. He took me for an informative test drive. He always responded promptly to my phone calls. The process of purchasing the car was very easy and stress free. This was a wonderful experience. Thank you!
I just purchased my second Jeep Wrangler Unlimited. I have dealt with 4 other Jeep Dealerships prior to Galeana. I can say that this recent purchase has been one of the best buying experiences I have had. All of the staff at Galeana were incredibly helpful and friendly. I worked with Steve Barry to purchase the Jeep and he took an incredible amount of time to show me all of the options available in their extensive inventory. Steve also personally took the time to introduce me to the head of the Service Department. Overall a very positive experience and I would not hesitate to recommend Steve and Galeana to friends and family looking to purchase a new vehicle.
I bought a 2017 Jeep Grand Cherokee from Galeana in late February and have been meaning to write a review ever since. I won't go into the total circumstances of why I needed a new car but I had a total loss on my prior vehicle so I came into Galeana on a mission to find a new Jeep.
We were greeted by Al Auletta when we walked up to a car in the lot and after realizing what we had wanted he mentioned how many Grand Cherokees were on the lot (over 120 at that point in time) and said he would shuttle us around to look at them and find the perfect fit for me. Al was very patient while we looked and I eventually settled on a Jeep Grand Cherokee Overland. I was visiting from out-of-state and needed a 4x4 so Al made sure we narrowed the search to that vehicle and I got the color I wanted. In my home state it would have taken over a month (that I did not have without a car) to get the exact make and model that I found.
Once we reached the dealer lobby to get the financing in order Al searched the rebates in my home state and made sure I got the best deal. I also was going to miss a flight back home due to the process and they helped cover some of the cost of the flight and provided a full tank of gas to help with my drive.
Before leaving I realized the car did not have a front license plate holder which I would eventually need when I returned home. Without hesitation Al hopped in a car and scoured the lot for a front license plate holder and event threw in another net to use in my trunk for storage. Al was able to answer every question I had on the infotainment system and the car and was not a pushy salesman like some car salesman can be known to be.
Without hesitation I would recommend Galeana and Al to my friends and family. If smile is any indication - I was very satisfied with my purchase and for the helpfulness of Al. Even if you are visiting from out-of-state like me you need to make sure you head over to Galeana and pay Al a visit!
I had a great experience shopping at Galeana! My sales person Tim Z was very nice, knowledgeable and went above and beyond for my family and I. He had patience with me as I didn't know what vehicle I wanted but he understood and was there to give advice on what vehicle would be best for me. He followed up and asked how did I like my new Jeep and helped me set everything up in my new vehicle. He gave me a demonstration before I left on how to use everything and it made me love my Jeep even more because I didn't know it had so many features. Thanks Tim! I highly recommend him to anyone who's looking to get a new vehicle!
Eric from Galeana gave up his entire Saturday off to work with me and my husband to find just the right vehicle. He never lost his patience while we test-drove every Jeep that fell within our price range! Excellent service, painless paperwork and honest people. We'd recommend Eric - and Galeana as a whole - to anyone looking for an easy and comfortable car buying experience.