Gailey Eye Clinic

Location :

1008 N Main St, Bloomington, IL 61701, USA
Added by Jopie, at 08 January 2016

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• Jennifer Coval

  18 November 2017

  I Just got Lasik done todaymy husband had it done there two years ago. Ray is awesome to work with, he gets right back to you if you have questions. The Dr. And the rest of the staff were wonderful! I would recommend Gailey to anyone looking for Lasik.

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• Carol Genge

  05 November 2017

  Money, money, money. That's all gailey cares about. This was the worst experience of my life. They waisted my time instead of give me a straight answer. The manager at the retina center never gave Dr. Bhatia my messages. So he never called me back. They don't work with you and your deductible all they worry about is their money. Don't go here and expect empathy for anything.

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• Patti Schulz

  18 May 2017

  I called and talked to Kelli at the appointment desk She was cheery and helpful. She got me in within an hour since I was having a problem that could have been serious. She gave a nice heads up about what to expect and what to bring. When I passed through several stopping points during my visit, the whole staff was attentive and courteous. I had direct contact with 8 employres and two trainees. They smiled, seemed concerned about my comfort and knew their jobs well. I was in and out in an hour! That included getting.my eyes dilated and stopping by the desk to get my glasses fixed. I appreciated so much everyone being nice, including Dr. A. He was quick, but thorough (My favorite kind of doctor!!!! )He smiled when he shook my hand to introduce himself. He took the time to explain my problem and assure me. He gave me a pamphlet on warning signs to contact him should the condituon worsen, and he suggested a follow-up visit to make sure it cleared up. He asked if I had any further questions,which I appreciated because it indicated that he was willing to spend more time and he wanted assurance that I was satisfied. I really liked that I was escorted around from place to place by the staff and they explained what would come next (The only little problem I had was trying to set up an appointment online. It didn't work I guess because I never heard back, so I just called the next morning. It wasn't a huge deal so I didn't take off a star.)

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• Canella Ontiveros

  22 April 2017

  While doctors are experienced and knowledgeable. The reception and staff are quite rude and not attentive to customers. I have gone to gailey for several years and i would love for them to redeem themselves but if it's not brushing off questions then its ignoring customers. If you love a cold, rude staff to not help then by all means this is the place for you. And let's not even talk about the long wait times

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• Michael C

  14 January 2017

  Personnel and products are fine, but the wait times at every stage are ridiculous. Currently waiting to pick up glasses I had ordered; it has been 35 minutes with no quick end in sight

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• Elise Davidshofer

  12 March 2016

  I went to Gailey Eye Clinic on February 15th just to get my glasses adjusted. I left the property and got halfway across town when I realized the person that adjusted my glasses damaged my lenses and didn't even say anything. I immediately turned around and explained to the desk what happened, which was apparently that the heat damaged the lenses. They were not very apologetic. I was told I would have to wait 7-9 days for new lenses to be made. I waited and waited and never got a call. Finally, after 17 days of no call, I followed up. I was told that the lab messed up and had to remake them. Yeah right? Why was I never notified of the longer time? Why did I have to call to follow up? They never apologized about the time that I am having to wait--keep in mind it is all while having DAMAGED lenses. Finally, 22 days after they damaged my lenses, I hear they have them in their office. This is absolutely ridiculous! The staff has not been apologetic about the fact that I have spent the past 22 days with DAMAGED lenses due to their unprofessionalism.
  
  Revised review on 3-11-16 in response to my original review on 3-10-16. Originally I gave Gailey Eye Clinic only 1 star. However, I have changed my review to show 4 stars due to the professional way they handled my previous experience.
  Gailey Eye Clinic quickly contacted me about the problems I experienced and they handled it in a way that went above and beyond my expectations. Their staff sincerely apologized to me and truly showed that they cared about my experience with them. They worked with me to ensure that I was a happy and satisfied customer. Based on how they have handled this situation, I have no doubts about continuing go be a customer there. I would recommend Gailey Eye Clinic to others!

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• Deanna Reynolds

  06 February 2016

  Iv only used Gailey's and my experiences with the eye doctor and staff has been excellent. The optical team is amazing! Helped me pick out frames that fit my face shape and gave me good recommendations. Everyone seems to love my glasses, very clean, organized, nice team of people. I was able to get in & out right away and got my glasses ordered and made within a couple days(;

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• James Benji

  15 January 2016

  Whole staff was SLOW, there was a line almost out the door in freezing weather. Seems like their computers are always down, as they say. I got into a patient room and their tablet pads were not working and their computer was not logged in yet. SLOW.
  
  Doctor and nurses were great. They know a lot and are super friendly and informative.
  
  I went to check out and my receipt was not printed. It took another 30 minutes for me to get my prescription and whatever they needed to print to get me.
  
  Great care, bad structure

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