From the start Gary was upfront and honest about the used vehicle I purchased. He made what could be a difficult experience easy. I am about 50 miles from the dealership and he picked me up at my home drove back to the dealership to complete the purchase, this way I was able drive my new car home. It is this going above and beyond that I recommend working with Gary Choquette for anyones next purchase of a new car.
Always get my oil changes and other service for my F150 from here. The staff is always great, but I have to say my Assistsnt Service Manager, Lee Oztolaza is always there with an outstanding personality and great smile for all her customers!! She definitely goes the extra mile to make sure the customer is satisfied. Her customer service skills are why I always come back!!
I visited Ford of Port Richey to take advantage of a really good deal for an oil change and a quick check-up. Lee Oztolaza handled everything for me which included investigating my car's steering column recall. She took extra time with me to make sure I was happy with the service and explained how I could save money while receiving top notch, factory service and maintenance. Thanks for everything guys. I'll see you again as soon as my 2006 Ford P71 needs (or wants) some work done.
Mr. Jack Duffie excellent customer service when he arrive make the purchase more pleasant the 1st sales man did not know left from right he could not find the vehicle that we request inquire online. After Mr. Duffie took over everything most friendly and pleasant. Thanks to Mr. Duffie he save the day and the sale.
Joseph Petrillo, the GM, and Scott Gnong provided me with a seamless transaction that started online and ended at the dealership with the purchase of a 2017 Escape Titanium. I was waiting for the gimmicks ( that's not what I quoted, I'm sorry but..etc.) of dealer trickery and dishonest salesmanship to rear it's ugly head somewhere along the process but to my surprise it never happened. These guys maintained a level of honesty and professionalism (long forgotten in this industry) through-out the entire process and actually listened to "what I wanted-not what they wanted to sell me". I was so impressed by their humble demeanor, that I almost forgot to mention they also provided me with the best overall deal (most money for my trade-in + best discount on the new vehicle). I highly recommend anyone in the market for a Ford vehicle to contact these individuals before making a purchase.
Friendly dealership, efficient handling of sale from first visit to completion. Sales Associate Gary was SUPER. Great follow up, answered all questions. He is a pro and it is reflected in his effective and pleasant demeanor. Highly recommend.
Yesterday me and my husband went to get an oil change at the ford port richey store. They were awesome. Super nice and respectful. The customer service agent who was helping us (Lea) went out of her way to make sure we had a good experience. She is an awesome employee!!!!!!!!!! I will definitely come back and refer them to people I know.
Steve is such a great guy. I can only say good things about my experience all the way through signing the paper-work. I needed a truck for my Lawn and Landscaping business and I got such a good deal I bought a second one! Now we will have 2 good reliable trucks. I would definitely shop here again!
We bought a super low mile Edge Sport and had an overall raving experience. I initially contacted the dealer via the internet and they (Michelle) responded very promptly via email as well as text. She gathered the required information and turned it over to Michael Stanton who called me and we basically worked the deal over email. We drove the 45 minutes to the dealer following the last email chain and drove the car while they appraised mine. I got top dollar on trade and was very pleased. At that point we began the delivery and finance process and drove home in our new Edge.
I high recommend this dealer. When we need another car we wont hesitate to drive the 45 minutes.
It seems like every time I come to this dealership it's nothing but confusion. I come here because it's convenient. But I would rather drive the extra distance to get the customer service I deserve. And there's one particular female service advisor who is rude and I feel needs to work on her customer service. Very disappointed with this dealership.
I have bought many new vehicles over the years. This was truly one of the most professional customer oriented purchases I've made. Matt was extremely helpful and knowledgeable everyone throughout the process was attentiveto my needs. Would definitely recommend
Had an appointment to have an oil change and tire rotation.
I arrived at 1:45pm for a 2:00pm appointment.
I said I would wait.
At approximately 2:30pm I checked with the service writer, and she said it should be ready soon.
She also said that they couldn't find a rattle that I mentioned.
I walked around the building looking for the car.
At the opposite side I saw my car and a technician was getting into it.
He told me that he hadn't started on it yet.
I went to the service writer and told her they hadn't started on it yet.
What's the purpose of an appointment if you can start within reason, and when you say they will.
If there not working on it don't lie and say they are.
Won't come back poor customer service.
March 21, received a call from the service manager offering to make this right.
Appreciate the offer, but I don't have the time to come back.
Thanks for not taking customers for granite.
I would return if the need arises.
I have purchased many new vehicles over the years. This was by far the fastest and most pleasurable car buying experience I have ever had! My sales consultant was Anthony Asturi. He was very knowledgeable and professional while not being high pressure at all. The finance department was fast and efficient. The management staff was great to work with. I will be a repeat customer of Anthony's and Ford of Port Richey.