Name: First Team Volkswagen
Address: 6900 Peters Creek Rd, Roanoke, VA 24019, USA, US
Telephone: +1 540-366-4830

First Team Volkswagen is a car dealer, located at 6900 Peters Creek Rd, Roanoke, VA 24019, USA. They can be contacted via phone at +1 540-366-4830, visit their website www.firstteamvw.com for more detailed information.

Location :

6900 Peters Creek Rd, Roanoke, VA 24019, USA

Contacts :

Added by Jopie, at 06 May 2015

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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D _Ron

04 December 2017

little hectic dropping car off; runs great, steering is super, and tight. Worked with me on rental charges, service took little time and was very reasonably priced, would recommend
Christopher Becke

29 November 2017

Excellent service department! We recently had our vehicle in for the TDI emissions modification. Although it took a while Harold kept us updated about the progress and made sure everything including previous recalls were completed during the service. After the service was performed we have had a few minor issues and he has addressed them quickly and professionally. This is my first positive review of a dealership!
Julianna Currinder

18 October 2017

Terrible experience. Emailed salesman with a list of exactly what we were looking for after stopping by to test drive a few vehicles. After a week of no email or call back with vehicles matching our wish list, we stopped by again. Salesman acted like we were inconveniencing him since he already knew our criteria. We stated we just wanted to see what the current specials were and if a car could be brought in for us. Financing employee treated us like we weren't smart enough to understand the pricing and like we were an inconvenience. Other worker tried to find us vehicles to dx and when we stated what we were looking for, a VW Sportwagen manual, stated 'well I don't know if there are any of those'. We explained we had found several within a 300 mile radius, but wanted to purchase through them if possible. He still talked down to us after finding multiple vehicle (which took a matter of minutes) and stated he would call if one of the dealerships would accept a trade. That was three days ago and yet to hear a word. I understand the care dealer
'game', but I've never been in a dealership where I'm exchanging looks with my fiancé, clearly upset, and trying to decide when to walk out of the place. Those we talked to were unknowledgeable about their inventory and multiple times we had to correct them. Needless to say, we will be taking our business else ware.
Stephen Lee

06 October 2017

Great service!
Sharon McDaniel

30 September 2017

Always good service and friendly people!
Dawn Kern

10 December 2016

NEVER AGAIN. Purchased one of the diesel TDI (emissions scandal cars) in 2013. The salesman was great and the car wonderful! My problem came in today. We turned in all our info for the buyback and scheduled our buyback appointmentfirst available JANUARY 5!? Drove over to the buyback lot and the employees there had nothing to do. The "Ambassador" for VW was there and explained to me they had no appointments coming in or scheduled. I asked if he could go ahead and take my car. He said no that I needed to contact VW. VW told me to contact the dealership (First Team). Dealership was helpful but put the blame back in the court of VW and offered to take my car any day the following week but it would have to be scheduled through VW. After an entire day of the runaround, VW finally just admitted they had "shut down" scheduling for December even though they had many many slots open blaming once again the dealer directly. The buyback center will have the money for my car sitting in their hands tomorrow, but I have to wait a month for my appointment. Way to go VW.someone definitely dropped the ball on this one. I was planning on buying another VW or an Audi but after this service, I will pass. Highly disappointing.
Roberot Rodriguez

23 October 2016

Called multiple times left a,message and NEVER
Received a call back. Horrible service
Kara Norton

15 April 2016

I had a WONDERFUL experience and walked away the proud owner of a new Jetta. Jason Garner is an AMAZING salesman and made the experience even better! He went above and beyond. I will definitely recommend him to anyone looking for a car! :)
Mike Harris

28 January 2016

Our salesman Steven Waskey made our buying experience very enjoyable! ! He was patient, very knowledgeable and was willing to do whatever it took to make us happy!! We would definitely buy from Steven again!!
Amy Pearman

13 May 2015

I like that I have known my service adviser for years, he knows me by name and always makes feel like family. It seems I always have the same mechanic too. It must be a good place to work because please stay there. I appreciate that. I have purchased my last 3 cars and had them serviced with them. First Team VW is truly a great team:)