First Northern Credit Union

Location :

1705 Sherman Ave, Evanston, IL 60201, USA
Added by Jopie, at 29 February 2012

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• Osifeso Adedotun

  15 August 2017

  Very helpful

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• Gwendolyn Osborne

  27 May 2017

  My credit union is associated with this one so, while it it close to home and open on Saturday, it is limited in the types of services. I have always found staff helpful and friendly. They treat me as if I am a member of First Northern.

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• JoAnn Craig

  07 May 2017

  TODAY, ME AND MY GRANDDAUGHTER DECIDED TO ENTER CREDIT UNION TO PAY OFF A CAR LOAN THAT WAS IN MY HUSBAND'S NAME, HE HAD BOUGHT ME THE CAR AS A GIFT.
  ORIGINALLY, I WAS JUST GOING TO PAY OFF THE CAR, SINCE I WANTED TO KEEP THE CAR. WHEN I CALLED THEY WOULD NOT SPEAK TO ME, THEIR BEHAVIOR WAS IN A QUITE RUDE MANNER.
  AFTERWARDS, I DROVE INTO EVANSTON, WHICH IS JUST ABOUT AND HOUR AND A HALF FROM WHERE WE LIVE.
  I HEADED TO ONE OF THE TWO OPEN ON SATURDAY GOT, AND ARRIVED THERE AT 10:00 IN THE MORNING.
  BEFORE I COULD SAY ANYTHING, THE LADY THERE SAID, "WE CAN'T TELL YOU ANYTHING. THE LOAN IS NOT IN YOUR NAME."
  AS I WAS SHOWING HER THE DEATH CERTIFICATE, SHE ONLY STATED TO ME, "I NEED YOUR I.D." THEN, SHE GOT UP, TOOK A FEW MINUTES, THEN CAME BACK AND TOLD ME WHAT THE PAY OFF OF THE CAR WAS.
  SHE NEVER TOLD ME MUCH, SHE SHOWED A PIECE OF PAPER AS IF SHE COULDN'T SPEAK. I PERSONALLY THINK A TOTAL OF EIGHT WORDS CAME OUT OF HER MOUTH.
  I ASK FOR THE ACCOUNT NUMBER, THEN SHE WROTE IT ON A POST-IT NOTE. SHE HAD NEVER SAID A WORD, SHE BEHAVED AS IF
  LIKE SHE WAS SITTING IN ICE WATER, OR AS OF SHE SUFFERED LOSS OF A CHARACTER, NOT SPEAKING MUCH UNLESS IF I WERE TO ASK QUESTIONS OR SAID, "HAVE A NICE DAY." SHE NEVER EVEN SAID ANYTHING WHEN WE LEFT, BASICALLY BEING MUTE.
  I HAVE NEVER BEEN TREATED SO UNFAIRLY AT A BANK BEFORE, MY HUSBAND JUST PASSED AWAY. I FELT SHE COULD HAVE SAID, "SORRY FOR YOUR LOSS," OR SOMETHING BUT, NOT AT THIS BRANCH, OR IN FACT JUST ABOUT ANY BRANCH.
  I WILL NEVER DO BUSINESS AT THIS CREDIT UNION AGAIN. YOU COULD NOT EVEN GIVE ME AN ACCOUNT THERE. DON'T DO BUSINESS AT ANY OF THEIR BRANCHES.. HAVE A NICE DAY. ☺️😉

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• Tana Francellno

  04 May 2016

  Very nice staff. They care and have wonderful programs. First time using a credit union and I love it!

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• Megan S

  02 August 2013

  My preferred branch as a member of the shared credit union. Really wonderful people. Although the hours aren't ideal for those who work far away, it's a pleasant lunch break walk for those in Evanston.

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• Shay Delaney

  30 July 2013

  The tellers are very helpful and attentive. I've been using this branch as a Shared Branching location and its been very comforting and feels like my home credit union. They are the best!

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• A Google User

  07 March 2012

  Hours=TERRIBLE. Customer service=excellent.
  Seriously? 9:30-5? Ridiculous.

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