About
Location :
Added by Jopie, at 25 November 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 7:00 PM
- Sunday 11:00 AM – 5:00 PM
Gallery
Add missing information
13 Reviews
-
29 December 2017
Need to very careful when shopping on-line at this dealership website. While the dealership was closed over Christmas holiday, I saw a vehicle on-line 2017 Acadia that I was interested in. The price was very good imo, but it was also deceptive. I received an email from the dealership about my interest in the Acadia around 8:40 am on 12/26, that someone will follow up with me. I intentionally didn’t put my actual name on the form but did put my actual vehicle for trade, my email account and work number. The reason why is previous bad experience. I was contacted by salesperson and we exchanged few emails about my interested and the vehicle I wanted. Salesperson was honest and told me that it was a car loaner being sold. However, the listing on the dealer’s website, never state anything about the car being service loaner. I wanted to verify the options on the vehicle and mileage. I was able to verify the options on the Acadia I wanted, stock number RGH430. The salesperson told me she would walked outside and verify the mileage at 9:57am. I never received another email from the salesperson. Few hours later, I decided to drive to dealership and check into the car. The salesperson that was helping me via email, went to lunch. Another employee decided to help me out and locate the vehicle. Fifteen or twenty minutes goes by the 2nd salesperson that assisted me, told me the vehicle had been sold. By this time, the original salesperson that helped via email, arrived back from lunch. She provided me this explanation. The vehicle that I wanted was not actually sold but was pulled to the side. The other customer was “friend” of the owner, thus the car was not going to be sold, until she had a chance to decide if she wanted it. I was told that she would be in later that day or the next. I am sitting at this dealership wanting to buy this vehicle but was denied. I was also told by the salesperson that Zero paperwork has been completed on that Acadia. The salesperson apologized too me. This dealership uses unethic business practices and is unprofessional as well from my viewpoint. They failed to value my time at the dealership and ready to give them my business but declined. Management didn’t even try to see if they find a deal to earn my business. I guess if you know the owner, he will put any car to the side for you, even if another customer waiting to buy. The vehicle was sold that night but I never recommend this dealership to anyone for their unethic business practices. This happened on the GMC side of the dealership. I wrote this review to share my experience with this dealership, to let others decide if you want to give them your business. I will update this review if I receive a call back from owner or management. ********** Update 12/29/17 *************** I received a phone call from sales manager Luke today and appreciate his time. Dealership failed on a few of there normal procedures and so of the information I received from salesperson was incorrect. Luke has offered to work with me to help me find the deal, that works for my family. I greatly appreciate when a dealership takes responsibility for there mistakes. Thank you to Luke for providing me explanation of what happen and taking ownership of the mistakes. Hopefully, we will be able to work out a deal real soon.
response / report this review -
19 December 2017
Very pleasant experience. Ty was very helpful and everything went very well. A pleasure to take my truck there!
response / report this review -
14 December 2017
Since my first review was removed for some reason I'll have to write a new one. Long story short, rude,nasty and bad attitude. I gave a price on a truck over at this dealership and was whiten back that they where okay with it if a x amount of dollars was put down. 20-30min later they call me back and says it was a misunderstanding. The guy had not lower the price nor cared about my bid. He still wanted the same amount as he was asking for the first time. So when I told him that I was not willing to pay that price he got rude,nasty and was giving me a horrible attitude. Attitude and greed will not make you sell cars. I'm taking my money somewhere else and will never go back to this place.
response / report this review -
29 October 2017
In a nutshell: Way beyond our expectations.
I was not prepared to do the test drive and get the car keys the same day so it was a great experience for me and my family coming to the dealer facilities riding an Uber and leaving driving our new car.
In the city where we come from it usually takes no less than a week to get the credit approved and the car plates delivered to the dealer facilities.
I'd like to thank Tony Parrado and his team for staying late with me last Monday until the credit was approved and all the paperwork properly filled in and signed.
- Octavio B.response / report this review -
21 October 2017
2012 GMC Terrain. I brought it in for regular maintenance and a tire problem. Everything worked out great except they were short-handed that day, so my Terrain was completed in 4 1/2 hours instead of 1.
response / report this review -
18 October 2017
This is our second GMC Terrain that we purchased from Ferman, and have always had them serviced there too. Ty our Service Rep is great to work with, and keeps us updated on the progress. Definitely would recommend Ferman and Ty!
response / report this review -
18 October 2017
We are officially a member of the Ferman Buick-GMC family. It was wonderful working with Anas Saed, Mike (GM of Sales), and AJ (Finance Specialist).
We would never hesitate to recommend this Dealership to our friends.response / report this review -
07 September 2017
Ty was excellent. I scheduled an appointment, but it was accidentally made at a different location. Ty still took care of me right away which allowed me to get to work on time. I would definitely recommend service at this location.
response / report this review -
28 June 2017
Service department was very professional, quickly diagnosing my issue and keeping me updated. Appreciated picking up a clean and correctly repaired vehicle without hassle or drama.
response / report this review -
27 May 2017
Angel, my service writer has excellent customer service qualities. He treated me with the utmost respect and I noticed each customer he dealt with received the same treatment.
However, trying to get through on the telephone to make an appointment for service is next to impossible. I called the parts department to order custom running boards for my Buick and the parts sales associate (I can’t recall his name) was pleasant and apologetic when I explained to him I couldn't get through to the service department. He then took the time to walk over and had someone assist me to make an appointment.
I will add, after arriving to receive service, everyone seemed energetic and interacted with the customers positively. I did note, the service department was extremely busy so you may need to add to your service writing department.
Regards,response / report this review -
10 April 2017
Excellent experience; great deal, attentive service, no shady sales tactics. The Ferman team is extremely professional and made every effort to make us comfortable and keep us informed throughout the process. They were very transparent about everything, which I appreciated very much.
response / report this review -
28 March 2017
Once again, the Lutz/Cyprus Creek Ferman GMC dealership and your staff have done a great job, the sales experience was easy, no hassle, deal went through as quoted. Sal in sales as well as Mike in finance made everything work perfectly. Sal had the vehicle I chose ready to go, prepped and paperwork done. The car buying experience is easy at Ferman GMC, Your people go well out of their way to treat the customer great and with respect, that is why you have earned our patronage now for 6 vehicles in 11 years, The continued excellent customer service we have had with your service department, keeps us coming back.All things considered your people and your products are excellent !.
response / report this review -
02 December 2016
I was less than pleased with the work done on my vehicle. The service advisers are very nice but the technicians don't seem to know what they are doing. I brought my car in several times for warranty work and had to bring it back for the same things over and over. The technician said my brakes had to be done when they were making no noise and there was no indication to me that is was necessary. Being this was not the first time they tried to sell me unnecessary services I chose not to get it done. Approx 1 month later I brought my car back in and asked to an estimate because the brakes just started squeaking and they told me that they were 'so far gone that the rotors had to be completely replaced' the estimate was over $800. I took my car to my mechanic and he machined the rotors and did my brakes for $400, I feel I was lied to and they try to take advantage of people. They also did not tell me that oil was leaking from the timing gasket and fluid from the suspension. Which is all under warranty. My mechanic had informed me of all of this. Needless to say I will not pay for any work done by this dealership and am considering driving further to get my warranty work done. I have to bring my vehicle to my mechanic after each major service to ensure it is done correctly.
response / report this review
