Fenix Heating & Cooling

Location :

802 West 2nd St N, Wichita, KS 67203, USA
Added by Jopie, at 06 June 2016

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• Matthew Rupp

  28 November 2017

  The guys at Fenix are awesome. Good people you can count on. Not high pressure or pushy!

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• Gina Hemmen

  12 July 2017

  We called Fenix Heating & Cooling last month and asked them to come look at our air conditioner on our house as it was not cooling very well. When the technician showed up he told us it needed freon. He added the first lb. and started adding a second lb. before telling us the freon was $125.00 for the first pound and around $105.00 for the second lb. He never found a definate leak when we asked him where the approx. 2 lbs.of freon went to that was missing. He charged us extra to test for the leak and also did not clean out the condenser. One of the first things you would expect when doing a service call. Not impressed at all.. their service advisor should at least be telling people that the cost of R-22 has gone through the ceiling when scheduling appointments. I called around and the normal price of R-22 is $30-40 per lb. and some places are still charging that until they run out. As I understand, it is being replaced by another product.

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• Wayne Krolka

  16 June 2017

  I understand about scheduling and logistics. It's impossible and illogical to expect a company to provide same day service in many cases. That said, it is reasonable to expect courtesy and communication. On both counts, I have been incredibly dissatisfied with Fenix. Not only their service dispatcher, but their technicians are rude, cavalier and condescending. I contacted them on a Monday and was asked to leave a message for service. No call back all day. I checked back that evening and left another message with their after hours "emergency" line. No returned call again. I called the following mid-morning and got the service manager. He curtly told me that NOTHING had changed since the last time we'd spoken, at which point I explained to him that we'd not spoken and I'd been waiting for a day and a half for a confirmation of service. He then said he'd mixed me up with someone else and explained that with over 400 calls (?) a day that he personally had to deal with, that there was no way he could keep everybody updated. I pressed him for specifics and was told that they were trying to "squeeze" me in, but that calling my tenant want possible until they were ready to leave to do the service.
  Obviously, my tenant can't schedule his day around a random call from Fenix and if this poor man is getting 50 calls per HOUR, then he either needs help or he's purposely exaggerating things to garner some kind of sympathy or excuse.
  He was rude, loud and aggressive. He treated me as if I was being unreasonable in wanting specifics and in wanting them to simply contact my tenant so they'd know that help was coming (and to schedule) . I know it's peak season and I sympathize with the workload he must be facing but as a customer, I shouldn't be treated as if my problems are an inconvenience to the service department I'm hiring to fix them(!) this isn't the first time the service department has been rude, arrogant and flippant with me.
  The sales side of Fenix is outstanding! Great deals, courteous people and prompt assistance.
  The service side is the polar opposite and their people are unprofessional & rude.
  I'm sorry to leave a bad review but after several horrible experiences with their service people, I felt I should say something.
  Again, GREAT sales & installation!!
  Service SUCKS though!

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• Joe

  25 October 2016

  Complete new system. 1 day installation and running fine. install crew was professional and used drop cloths in and around work area to keep work area relatively clean. No complaints for me so far. If you do some homework a lot of problems are not the system but the installation especially if its troubles out of the box. Happy with Fenix with the way I was treated.

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• Erin McClure

  13 June 2016

  Cory did a great job discussing Lennox products, options, pricing and financing during the initial visit. His team did an outstanding job installing the system in one day. We are very happy with our purchase and now saving money every day on cooling costs, just in time for the summer temperatures.

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