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Location :
Added by Jopie, at 15 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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14 Reviews
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17 December 2017
I am very pleased with level of professionalism and courtesy I have experienced from everyone I interacted with at Faulkner BMW. From the moment I drove my car into to the drop-off service bay, I experienced a well organized service team. Jesse, the service representative I dealt with, is excellent to work with, he took the time to review the scheduled service with me and to answer my questions.
Overall, a very good experience and was pleased with the service performed on my vehicle.response / report this review -
22 November 2017
I would NOT take my car to these people for any kind of mechanical work! They tried to get me to pay over $5,100 to fix a non-existent problem which I never asked them to check for, and which I doubt they actually checked!
I had my car in for the airbag recall, the car was in their shop for 25 minutes exactly and it came out with a new airbag and a list of things they claimed were wrong with the car totaling over $5,100. One of the things they claimed had to be replaced (for over a thousand dollars), had just been replaced when I purchased the car a few months ago. We pointed that out to them and they claimed that they had to take apart the engine to confirm this had to be replaced. So then how did they come to the conclusion in the first place that it had to be replaced?? (Especially in the just 25 minutes they had the car in their shop).
They also claimed a number of other things had to be replaced involving an oil leak.
I then took the car to my local mechanic, who inspected the car for much longer than they did and found that all the leaks they claimed the car had were non existent.
They should not have my car on a lift when I bring it in to replace the airbag, and they should NOT claim I need to replace something brand new when they could have not possibly confirmed it needed to be replaced in the very short time they had the car!
I guess they have to pay for those airbags somehow.response / report this review -
31 October 2017
I had my car in for a Factory Recall for the Airbag. I could drop it off after my work hours and they had a nice loaner vehicle staged for me to use. I could have the Recall done the next day and could again drop off the loaner and pick up my car after my work hours. It worked out Very Well! The only thing is I ended up with a laundry list of problems with my car, some I knew about already and the one thing was a big surprise. All totaled quote was more than the car is worth, so I choose to fix most of the issues myself. I had ask them to do the Recall not to assess for every minute leak in my engine bay. I would have ask them for that if I wanted it done.
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29 October 2017
Honest, reliable, no games purchasing experience. From start to finish the priority was me as the client. By far the best car buying experience I've ever had. I love my car too, thanks to the appointment with a certified BMW genius, I understand every part of my vehicles functionality. This dealership earns their business and doesn't expect it!
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27 October 2017
Great Service Experience! Everyone was extremely professional and courteous and my vehicle's service was performed efficiently, quickly and completely. I was using a different BMW dealer for service and was less than happy but Faulkner made such a good impression that I am switching to them for all our car's needs.
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09 October 2017
Outstanding customer service and very quick response with my 3 series while I was out of town. Service department came to the rescue by representing me. I honestly felt like they appreciated my business and wanted to keep me as a valued customer. I will always own at least two BMWs. The other brands I own remind me why I keep coming back to BMW and specifically Lancaster BMW.
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03 October 2017
Great doing business with this company. My vehicle required accident damage repairs. The staff was professional, accessible, accommodating, and courteous. The repairs were completed ahead of schedule and the workmanship is unquestioned. They even gave the vehicle a professional cleaning inside and out at the end. If I should ever be involved in another unfortunate vehicular mishap, I know where to go!
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15 September 2017
This place is just awesome. Customer Service is so good its unreal. I have my car picked up for service whilst they drop a nice car as a loaner and dropped off after service. The detail of the work done on my car is beautiful. Never gonna buy a bmw from another dealer ever.
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06 August 2017
I recently purchased a CPO 335i and couldn't be happier with the purchase. Greg and his team did made the process effortless and it made the experience enjoyable. I recently had service done by them for a door rattle and am quite impressed by the level of professionalism by service adviser Jesse. I've had not so good experience at other BMW dealerships in the past but this place is exceptional.
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08 June 2017
Derek Minnick and Rose Apostolakis are great. Prompt responses, prompt service, clear explanations. Bryan Watson offered clear Genius explanations and was patient with my questions. I'm very pleased.
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15 May 2017
Saw an X5 on the website, and called about going for a test drive. The car and a salesman were waiting when we arrived. After the drive they asked if there was anything they could do to make the car more appealing. No pressure, just a straightforward negotiation with the sales and finance people without any silly tactics or tricks (unlike another BMW dealership we walked away from). After we made a deal (for which I am still pinching myself to believe is true), they sat us down in the car for a couple of hours with their resident BMW "genius" (which he genuinely was) to help us wade through the complicated electronic wizardry that makes a BMW a BMW. Now that we have the car at home in FL, they are continuing to work with us on getting the registration set up correctly across state lines. It's a BMW, so of course we love the car; however, the personal service and attention to detail from the Faulkner folks put the extra polish on it! And no, this is not an employee or paid endorsement - the experience was really this good.
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13 May 2017
Great experience buying my new car at Faulkner. Greg Schaub, my Sales Representative searched extensively to locate the exact vehicle I was looking for. He was always courteous and professional. His communication during and post the Sale has been outstanding. First class all the way!
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03 April 2017
I have been taking my used BMW for service here for the last several years, and last year finally was able to purchase my own. The sales staff, service staff, and everyone there are always so friendly and helpful. Most recently, I needed new tires, which had to be shipped in from out of state, and they kept me informed as to the progress. I especially appreciated the continuous updates from Brandon, the service rep.
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22 March 2017
We've been taking our older BMW sedan to Faulkner BMW for the two years and all the staff we've met and had interaction with have been wonderful. Caitlin and Rose keep us updated if anything unexpected is found which is fantastic for knowing how to plan out the day. They are knowledgeable and if, on the rare occasion, they don't know the answer they research it and get back to us. I highly recommend trusting the folks at Faulkner BMW with your BMW.
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