Okay. They prefer to work with male customers over women. Showroom is clean
My experience was nothing short of perfect. I will recommend family and friends in a heartbeat.
We had a great customer service experience from start to finish with Herb and Adam. I appreciate how they made sure we were satisfied. Absolutely great service.
Great service department. Makes me want to buy my next car from there.
John is parts is very friendly and helpful. I'm a dealer in VA and needed floor mats for a customer in PA. He was even willing to call my customer when they arrived. You just can't ask for better service.
Dave was AWESOME! I highly recommend working with him. He made the process easy and fun! I love my car already!
Had Service Appt today, was first time tgere. Exceeded expectations.
Been meaning to write this for a while was visiting family in the area during Christmas and car was not handling properly on the drive down, contacted Bobby Rahal and they worked me in despite having a full schedule. Chris was very patient in understanding my concern and very thorough in explaining what the issue was. Considering I have family in the area I will surely consider making the trip back when I need my regular scheduled services too.
Everyone treats you like a friend. I deal with Vu and Chris every trip in. Vu with my father before me for over 7 years. I think they deserve some recognition. Everyone in service and repair too. Especially the guys in the back whom I never see but do the deed. Great job! Love the clean car off the lot too.
Thank YOU,
Brian Dowling
Great Dealership, mostly no pressure sales technique.
I wish I could give them less than 1 star. When we bought our van from this "fine" establishment we purchased a spare key. Once I needed the key and went to use it it did not work. I had to call a locksmith to come and help us and when I spoke to Acura on the phone about they were very apologetic saying the key must not have been programmed correctly. They understood that as a mother of very small children, 2 of which have special needs that i cant afford to waste $150 fixinf a mistake that was theirs. They told me to fax a receipt from the locksmith and they would cover the cost of his services for coming and fixing my key for me. Once I went through the hassle of doing just that and faxed it, they called me to inform me they were now no longer willing to pay to make the situation right. Im disappointed at their lack of desire to keep their customers their number one priority AFTER the sale has been made. We had other issues I could list but the point is, sure they'll sell you a vehicle and talk sweet to you but as soon as you've purchased your forgotten about. I learned a valuable lesson with this experience, and I'm making sure to share that experience. Our second vehicle is being purchased at Faulkner honda, wonderful service there!!!