Great people! Great deals! Another happy customer! ( P.S look for Matt )
Horrible people Horrible Service
I went in there for a 2017 Honda Fit the guy tried to convince me to buy a Civic, i didn't want that. But was willing to go for it, if need be because he hyped it up so much! So i let them pull my credit, come to find out they pulled my credit multiple times for different CARS CARS that i didn't even want. I go to talk to management about getting it removed from my report, and the guy is horrible, the receptionist was rude, and they lie about what they are doing with your credit They say "once you sign the paperwork, they can do whatever with!" NO that is not ethical yes, it is getting reported TO BBB. Only one star because I had TOO
I just purchased a 2018 HRV. I am happy with the package and features. My salesman was knowledgeable of the cars I test drove and my 2010 CRV trade-in which helped me make comparisons.
Service department honored a coupon I had been mailed but failed to present when I had 125000 mile CRV serviced last week. Service department always does quality work.
This dealership has one of the most incompetent and unhelpful employees I have ever met. I schedule an appointment for a diagnostic check-up and the earliest I can get it is 2 weeks later. I come in and the person at the desk plays games with me that I am not in the system. I call to verify and the person says that I am in the system but apparently they do not do diagnostic check-ups of my car on weekends. Would it not have been helpful that the first time I call the person tell me this as well. They are also involved in price gauging in previous visits.
My experience was quite unpleasant. The sales person refused to discuss price saying he just "sold the cars" and I would have to meet with the finance person after we completed his role. The finance person tried to pressure me with his soft spoken words. It did not work.
I would caution anyone reading other reviews to take them with a grain of salt, and to be on your guard when entering the dealership. Perhaps my experience is atypical. You will have to judge for yourselves.
Service Dept was Excellent great customer service, Jeff in Sales was Excellent great customer service and very patient, Bryan Rojas in Sales was very unprofessional in regards to a comment that he made suggesting that if I don't like the offer given I can go elsewhere he didn't try to help at all just brought an offer to the table and stated if I didn't like it to go somewhere else that alone was very unusual coming from a Honda Dealership that's been around for years I would of expected that gesture from a Mom and Pops Shop but I guess that's who they chose to represent them. Thank you to everyone else for your help in Servicing my car and providing a Great Overall Experience.. Especially Jeff..
Just bought a new car here. Matt Buller was our salesman. I would highly recommend Matt and Ciocca if you are shopping for a new, or used car. This was the second Honda dealer we looked at, and they ran circles around the other dealer. Matt was extremely knowledgeable about all the vehicles. There was very little pressure. He did not push us towards anything, he just let us look at anything we wanted, let us make multiple test drives, and when we decided on a car, the negotiation was relaxed and quick. They didn’t play the typical car sales game, like making you wait 20 minutes every time they say they are going back to ask a manager. All the while they are chatting and getting a coffee/water, while they leave you to sweat it out. None of that here. First car I have bought here, but if their service is like their sales, it will likely not be my last. As good as Matt was, everyone he introduced us to, from managers to service personnel, they all were extremely friendly and helpful. This place runs like a well-oiled machine. Again, I would highly recommend them to anyone in the market for a car.
Bought a used Honda Odyssey here a few days ago. Got it off the lot and noticed the ac was making a weird noise. I didn't have a warranty so at this point the problem was technically mine to deal with. I called Ciocca and they replaced the blower motor at no charge. Great experience with them so far. They clearly go out of their way to make sure their customer service is stellar.
Joe B was great. He was very knowledgeable on the vehicle and friendly. Finance was very patient and did their very best to get me a good deal. Superior service from beginning to end. Thank you!
Very super friendly & helpful. You're greeted several times by several different people. They offer water & snacks while you wait
Cannot trust the service department to be honest when diagnosing an unknown problem. Wanted $1000 for work that I was able to have done elsewhere for $400. The price for a replacement remote key was a bit outrageous although not as bad as a dealership in Memphis. By the way, Faulkner gives Costco members a discount.
I had been having car trouble for awhile and was being relatively vocal about it on Facebook. Dylan, who has been a friend for many years, commented that I should come in to see him to get a new vehicle. After a lot of research, I had decided on a 2017 Honda Civic and knew I would go see Dylan to make my purchase. The purchase process was COMPLETELY painless and Dylan got me into exactly the car I wanted in my price range. I will send as many people as possible to see Dylan. He made my first car buying experience an excellent one. I will be back.