Friendly and knowledgeable service is provided here. We drive 25 miles one way too have our pets cared for here because of the staff.
I have been a loyal customer taking my dog there for over ten years. Their prices are high, but I remained loyal. Today, however, I am leaving Falcon Valley Animal Hospital for good. Despite my continued loyalty through the years, they REFUSED to be accommodating to me today, even knowing my extenuating circumstances, telling me that their groomer canceled my appointment because their "cut off is 8:30 and it was 8:31". That is literally what I was told. Unbelievable. I hope upholding their groomer's policy was worth the thousands of dollars of future veterinary care and grooming revenue they are losing from my family because my dog's records have already been transferred and our new puppy will also be going to our new vet. I will NOT be recommending them in the future.
My wife has had problems here with workers not paying much attention to animals in pain
Update to previous
I received a call today from Falcon Valley from a very nice lady who was concerned about my post. She was very nice and wanted to do everything possible to see what happened in better detail. She did not call to argue was just concerned about my post. She helped explain a few things to me that helped me understand what my wife might of heard. I am changing my rating on Falcon valley because their genuine call and care the lady had on the other end. Thank you
There is no place better in Johnson County to have your pet's needs met! Max (our special dog) and we love the extra attention and love he gets at regular appointments. We also appreciate the onsite groomer who gets Max gussied up and looking his best. These vets and their staff are honest, helpful and professional! They treat our pet like he is a member of their family, just like we treat him!
Very caring staff!! Our yellow lab loves them!
Love Dr Sarah, she always makes you feel like she really cares. She takes very good care of Winston and understands all his problems. We would recommend Falcon Valley.
Do wish they had a larger boarding area for dogs and cats!
I went there with my small dog for a grooming. I received a blotch job where they cut my dog on the face and all over his body it was obvious it had been bleeding. I later called them and they said it was my dogs fault and that there was nothing they can do because again they said they had nothing to do with