Name: Factory Direct Appliance Lenexa
Address: 14105 Marshall Dr, Lenexa, KS 66215, USA, US
Telephone: +1 913-888-8028

Factory Direct Appliance Lenexa is a home goods store, located at 14105 Marshall Dr, Lenexa, KS 66215, USA. They can be contacted via phone at +1 913-888-8028, visit their website www.kcfda.com for more detailed information.

Location :

14105 Marshall Dr, Lenexa, KS 66215, USA

Contacts :

Added by Jopie, at 04 April 2013

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday Closed

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B Jordan

24 October 2017

Bought a Samsung refrigerator from Factory Direct. The ice maker quit working less than a month after the warranty expired. After doing some research found out that this is a common issue with the model we bought. I would suggest purchasing elsewhere as Factory Direct is peddling defective appliances and will refuse to correct the mistake.
Steve Owens

04 September 2017

Large showroom with mid to high level appliances. Don't miss the clearance section. It's kind of hidden and you'll need a salesperson to accompany you.
David McKune

08 July 2017

Jim Bartocci is just the best - he is so knowledgeable and helpful, he takes the stress out of shopping for appliances!
Lynn Smith

15 March 2017

Dated appliances. Needs a face-lift. Staff was very nice.
Ashley Conley

10 August 2016

I was told by another store that the match for my electrolux washer was discontinued and could not be found anywhere. I was devastated because I had spent a lot for it and now could not get the matching dryer. I was told by a friend to call Factory Direct and Daphne saved the day! She was so kind and helpful. She had her electrolux rep call and find the appliance and was able to order it in that day. The price was comparable and the service was excellent. I will be buying all of my future appliances from Factory Direct
Mike Dunham

07 July 2016

Staff was helpful, but could be pushy at times.
Rob Johnson

26 May 2016

We purchased a new home in May 2016. The GE appliances were sold and installed by Factory Direct out of Lenexa. In addition, we purchased a $2,000 GE refrigerator from Factory Direct prior to our move-in date.

The refrigerator was delivered but was never properly set up by the Factory Direct installers. The fridge was not balanced resulting in leaking doors and a frame that crooked when you looked at the door. GE had to send a technician out to resolve these issues.

In addition, the refrigerator was one year old in May 2017. We have had four several calls since purchase. It quit working after seven weeks and the ice maker system has been completely replaced (three separate parts) because each part failed after a subsequent part was replaced.

Factory Direct installed the gas countertop but never tested it. None of the burners worked when we moved in. Once again, a GE technician service call.

The microwave has failed and been replaced seven (7) times since May 2016. GE is as frustrated with these poorly made units as we are.

We were warned not to use the self cleaning feature on the oven because the coolings fans are prone to failure which in turn bakes the electronics.

We had the GE dishwasher replaced with a Bosch dishwasher prior to closing on the house. No problems with Bosch!

I have sent three letters to Factory Direct in addition to four phone calls and their response is "crickets". Their is no service after the sale. You are strictly another "sale" to them and what happens after the sale is no concern to them.

Two lessons learned:

1. Never buy GE unless you love service calls and the time lost and wasted waiting for a Technician to tell you that he'll have to order the parts and he'll see you in 7 to 10 days.

2. Buy from Nebraska Furniture Mart or a local appliance store. Factory Direct has no interest in maintaining or servicing their existing customers. You are just a number.
Macy Jacobsen

25 January 2014

I had originally called the store regarding prices and Bill was the salesperson who took his time to help me understand the types, styles and performances of many different vendor ovens. I went into the store the next day to view the ovens, and again, Bill was very patient and informative; I bought the perfect oven for my cooking needs.
Kevin Van Der Does

11 April 2013

The sales experience was terrific. Our salesperson met our highest expectations. On the delivery side, the communication was horrible. We had to call the delivery supervisor to get the drivers to put our range where we wanted it. They apparently have a policy of only dropping in the garage if they are not performing the installation. We did get it where we wanted it, but it wasn't easy.