Was very clean. Even had Glade plug-ins plugged up everywhere. Fresh scent throughout the hotel. Had brand new sheets and pillows 👍👍 bathroom was exceptionally clean👍👍 kitchen area and stove was clean. Updated flat screen TV. No bed bugs😀 ample closet space.. enjoyed my time there..
No plates. Not even paper plates. No cups. place was dirty. Kept my socks on the floor looked dirty. Goop on the bathroom floor. Kitchen looked clean because you couldn't use it. Nice trick. The fridge was good.
I stayed here on a 9 Day Solo Business trip in October 2017. Overall it was a great location with many chain restaurants within walking distance and an excellent sports bar "Hooley House" right next door. Room was clean and comfortable, has a small kitchen with microwave, hotplates and full size fridge which is great for those that want to buy your own drinks and stuff and not live on take out. Room size is slightly larger than your standard hotel room but note that the rooms are only serviced once a week (new bedding, towels, etc.but you can request for your room to be made up for a small cost). Breakfast is very basic, but they have hot coffee, muffins, granola bars and single serve oatmeal available. Another bonus is a well equipped self-serve laundry with industrial washers and dryers. Cost is $2 per machine per load, it came in very handy! Recommended for those on 7+ day visit that want something better than your standard hotel room. Accounts are settled weekly in advance. Staff are friendly and responsive. Recommended.
Not a good experience. The front desk counter was disgusting. The third floor smelled like dirty soiled diapers. The bed felt like sleeping on concrete. The air conditioner in our room sounded like a lawn mower. The shower was decent and employees were polite. Booked through hotwire so the price was decent but they have no hot breakfast, no room service, no hair dryers in the rooms, no conditioner available, no pool, no fitness center. I will spend the extra $40 next time for a better hotel. I'll never stay again.
Parking lot had random sketchy people just hanging out. Front desk counter was so gross. Rooms are all non-smoking? Had to change rooms due to a strong smoke smell. Room
Was not clean. The ceiling had some kind of red splatter, lampshade had stains, the floor had a ton of stains, and walls had stains as well. Was itchy as soon as I got into the bed. Bed Bugs? You can hear every noise possible. Breakfast? Oatmeal packets, and granola bars,what a joke! Will not stay here ever again!
Smelled slightly of smoke. Guessing it used to be a smoking hotel because of how they're advertised. Lack of breakfast is disappointing but I knew what to expect with that. Decent hotel for the price
Beware! They have bed bugs!! The halway and main lobby smelled fine but once we entered our room (#128) on 9/26-27. The room had a very strong stale cigarette smell it was even in the bed sheets and pillow. The bed sheets had stains. We stayed two nights and my skin broke out in itchy red bumps and now days later and I still have the itchy bites. Beware!! I have never had such skin reaction from traveling and staying in different hotels until staying here! We notified management haven't had a call or reponseback and I doubt they took care of the bugs in the room from their lack of response.
Plus the floor outlet was broken my kid could have easily put his finger in there and walls stripping was falling apart! Terrible experience.
Identity theft BEWARE!!!! If you book through a third party booking site the will require you give them your picture ID and your credit card and they will make a copy machine copy of each to hold onto for their records. Which they'll hold onto at the front desk (unsecured). I said no way are you making a permanent record of my DL and my credit card. Just be aware they don't take the security of your personal information seriously at all.
Was very clean. Even had Glade plug-ins plugged up everywhere. So the fresh scent throughout the hotel was fresh. Had brand new sheets and pillows 👍👍 bathroom was exceptionally clean👍👍 kitchen area and stove was clean. Updated flat screen TV. No bed bugs😀 ample closet space.. enjoyed my time there..
Rooms were nice. If there's going to be breakfast I would prefer continental over just bars and muffins
My wife and I visited Extended Stay America near the Cleveland airport last night, at the recommendation of a relative. The only room available was a double bed room for $110/night, which seemed like an average rate. However, upon arriving, we noticed what seemed to be a "lady of the night" entertaining the electricians and construction workers staying at the hotel. We went ahead and paid for our room and got the keys because we were already there, but after entering the room, we were overwhelmed with a terrible smell that was difficult to identify. I checked the cabinets in the kitchenette and found non-perishable food items still in the cupboard, and the beds felt like cinderblocks. We decided to opt for a refund and stay in the neighboring Hampton Inn. The management at ESA was gracious in refunding our money, and even called to follow up.
Just don't stay here. by the time you pay for wifi that actually works you could afford a much nicer hotel. Don't stay if you want a non-smoking room. The side entrance is used by smokers and the smell permeates the rooms. The hotels solution was to put an ashtray right under the no smoking sign so they don't have to pickup the butts. Tried multiple times to call the front desk to ask they address the issue. No answer. Th next day they said the elevator was broken so they could answer the phone. Elevator was working in the morning though..
There was no one to greet me when I arrived, a janitorial walked by and shouted that there was someone up frontthen a representative came to the front. She was not dressed well. She had holes in her dingy white polo shirt. She was not friendly. After getting checked in, the hallway smelled nicemust have been near the laundry room because it smelled like fabric softener. Our room was clean. Only thing was that it contained a kitchenette, but not a single dish, pan, glass or silverware. No coffee maker. Good thing I did not plan to cook during our stay. No MAJOR issues, but my family is low maintenance. Warm shower and clean bed is all we needed. I would stay again, but expect poor service and no extras.
I love this hotel chain. They're like mini apartments. This one was a bit smaller than the ones I've stayed in before. The bathtub was much more comfortable. However, if I was actually staying for an extended period of time, the size of the room would be the deciding factor on which location to choose. Overall it was perfect for the price. And I'm not kidding when I say the bathtub was comfortable. I like it better than my tub at home.