Name: Extended Stay America - Austin - Northwest/Arboretum
Address: 10100 N Capital of Texas Hwy, Austin, TX 78759, USA, US
Telephone: +1 512-231-1520

Extended Stay America - Austin - Northwest/Arboretum is a lodging, located at 10100 N Capital of Texas Hwy, Austin, TX 78759, USA. They can be contacted via phone at +1 512-231-1520, visit their website www.extendedstayamerica.com for more detailed information.

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10100 N Capital of Texas Hwy, Austin, TX 78759, USA

Contacts :

Added by Jopie, at 18 May 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Shin Kim

16 March 2018

$140 for this??? Terrible wifi, funky smells, breakfast is low stocked, dirty facility, keys to rooms frequently dont work. I dont recomend this place
Gabrielle Castillo

07 March 2018

There was a weird smell throughout. Breakfast was low stocked. Beds uncomfortable and stiff.

Clean, at least.
Staff is polite and accommodating.
Nerak Stack

07 February 2018

Great location, just far enough from downtown for the traffic to not be horrible, but close enough to be near shopping and landmarks and it's right on MoPac. Reasonably clean, not too much noise at night and it seems pretty safe. Plenty of parking close to the door. Cons are extremely rude staff, only one bed with no rollaways and no prayer of getting help with accomodating little kids. Nobody at the desk from 11-7. Overall rating of meh,.it's okay I guess.
L Conner

04 February 2018

After staying in several ESAs over months, this location is my favorite. Rooms are clean, environment pleasant, rates reasonable, close to shopping centers, Sam’s Club, Costco, Target and two major highways. What sets this dwelling apart is the staff.
I checked out recently, but had to stay another day. I requested and was given the same room. I walked back into a room I’d left only hours earlier and it was dazzling, with the bathroom literally gleaming. You haven’t had a room cleaned until you’ve had it done by Margaret. She cleans like it’s her home.
I was traveling with large luggage, some holding books. Mark, who I later learned is over maintenance, saw me from the other end of the hall struggling with the cart. He stopped what he was doing and not only helped me but loaded the heavy suitcases into my car.
Sophia is the front desk person who helped me understand the system. One of my early stays kept extending and I wasn’t understanding the # 800 staff’s explanation about the difference in fees. Sophia heard me asking questions and came to explain my options, so I could make the best decision for me. Whenever I’ve had a problem, she’s the one to solve it.
She and the front desk staff are phenomenal about helping. They greet you like family and accommodate your residential needs. At this last visit, I noticed the office chair at the desk in my room was out of alignment. I called the front desk to ask if I could exchange it for another. Before I could get 2 doors down the hall, Amalia was already meeting me with a chair. That’s the type of service they give.
When I first stayed and read the kitchen utility offering, I called the front desk to order and prepared to go get it. Jerry, said, “No, we can bring it to you.” And he did, within minutes. Once I opened a window and couldn’t get it back down to lock it before night. Again, Jerry to the rescue.
Once, I demagnetized my key, Richard from the front desk brought me new keys in minutes along with a gadget to resolve the issue, just so I wouldn’t have to walk back and forth to the front desk after a long day at work. Another time, he, too, helped me with luggage, to get it to my room when the cart was overloaded.
That’s what sets Extended Stay America at the Arboretum/Capitol of Texas Highway above other hotels…its service through its people.
Ron Deremer

28 October 2017

Older and not well maintained. The desk clerk was rude and short with us at check in. Room had a foul smell and wasn't what would be considered clean for the price.
Mikey Cleary

22 October 2017

The staff is welcoming and very accommodating. And the manager went out of his way to help me when i was in a financial rut. This 4 story extended stay hotel features a laundry room, a grab n go breakfast, small kitchenettes, and plenty of parking. Its located in a very convenient location near the domain and the arboretum where you have tons of commercial type stores as well as some very cool local stores. You have a widr variety of restaurants to choose from. So whether your needing to stay for a short time or a long time if youre looking for something affordable thats not a whole in the wall. Extended Stay America is they way to go.
Mark Saeedi

20 October 2017

Overall, I can say the quality was fair to good. The breakfast was only coffee, muffin & Oat bar. On second day, they were no more muffins and when I asked for they told we ran out of it. There were 3 people working at the receiptoin, one of them was so helpful and polite, while the other one was a little bit rud.
It was clean. But I had problem with the free internet as well, because everyday I had to reconnect all my devices.
Jen M

08 September 2017

Maybe it was a bizarre fluke, but this is easily the most disgusting hotel experience I've ever had. And I'm not picky. I've stayed at a lot of cheap hotels. I've stayed at hostels. I enjoy camping. I've slept in my car outside a Denny's. I'll sleep anywhere. I booked a room here because of their pet policy. The front desk people seemed friendly, but unfortunately that's the only positive thing I can say. The keys did not work to my first room, so I had to wait at the door until the front door staff let me in. Once I got inside, it stank of cigarette smoke. Because I have asthma and because the front door was malfunctioning (dying battery in the card reader?), they offered me another room. I accepted and stayed for about an hour. The chain lock was broken, so I could not lock my door. Several of the other residents. were definitely on drugs. The smoke detector had been removed from the wall. All of that, I was willing to forgive because I really just wanted a place to sleep and to work. and then I went to the bathroom, and the toilet was full of the prior tenant's horrific and mountainous diarrhea and toilet paper. I will spare you the pictures, but it was so bad that I am certain that I could not have flushed it. I nearly threw up and was so sick that I just left and drove back home. They gave me a refund with no argument. Like I said, the front desk staff were very friendly.

As an aside, when I accidentally locked myself out of my room while unloading my car, I went into the lobby and there was a front desk person there who had never seen me before. I told her I locked myself out of the room, and she asked for my room number and gave me a key right away. On one hand, I appreciate it. On the other, it's a little scary that she didn't confirm that I was a guest or even ask for my name/identification before giving me a key to a room. They might consider retraining their staff on security. And hire a housekeeper?

I felt extremely unsafe, and the room conditions were really gross. I couldn't bring myself to stay the night. Enough said.
이수빈

23 August 2017

I came and stayed at this place while on a business trip. Customer service overall -5
There is no service and people here are even rude. I wanted to talk to the regional sales manager, but she is not available to talk.

Many bugs can be found on the floor, on the sink, and in the bathroom.

Housekeeping are not done as scheduled.
Had to ask if you want to get your room cleaned.

If I had known, I don't think I would have chosen this place.

Please pay little more and go find some place else.
Jodi Crain

17 July 2017

If I could review this place with 0 stars I would. The evening desk attendant was lazy and seemed put out to have to have to assign us a room. Once we got in our room we noticed what appeared to be mustard stuck on the wall and on the ceiling. There was also a black spot on the ceiling, possibly mold or old coke I don't know. The refrigerator was not cleaned well, and there was pubes in the shower already. When we went to leave for the evening we notified the lazy attendant who basically told us too bad. When we were ready to check out the next morning, the day attendant was nowhere to be found for about 30 minutes. Poor customer service and less than clean rooms, only plus is the beds are comfy and the sheets are clean.
Jason Bitterly

08 July 2017

Last year I stayed here and my room was clean and acceptable. This trip has been different. The sheets need to be be shook out on the bed, there was some kind of debris in them that I initially mistook for bugs or droppings. There was dried food remains on table and counter surfaces. The dishes I was given at the desk we're dirty. The sink in the bathroom is completely separated from the countertop, I don't know how someone managed that nor how the staff missed it. The floor was dirty. This is just a complete 180 from my experience last time.
Shivraj Rath

04 July 2017

Great location, easy to reach best of Austin from here. They provide kitchen, which is a great plus. Rooms could be more clean. TV wasn't having much option and transmission quality was not great.
Kandis Tippett

16 June 2017

It was okay. Had to stay for 2 nights. Some things were a little dirty when I got in. The kitchenette was outdated compared to other Extended Stays I've been at. It's a decent place if you're in a pinch. Not all are okay, though. Front desk was great.
Ankur Nair

25 May 2017

The rooms are pretty good and equipped with a small kitchen. The hotel provides you with basic cooking utensils, plates and cutlery. The rooms are quite clean. Breakfast is included. Smoking and non smoking rooms are available.