I'm a new customer so this was my first time bringing my car to them for routine maintenance. Awesome service.
Saved me $500 from having a part replaced that my former mechanic insisted I needed to replace.
Tommy was extremely personable, and I was very comfortable as I waited for my vehicle.
Overall a great first impression and I will definitely be back.
Bait and switch. Fraud! Dishonest
After calling over a dozen other repair shops who all said they were too busy to help me, Ken Baker graciously told to come in and he would take care of my situation! He also found a used part saving me about a hundred dollars which was very much appreciated! With a 95 Mercedes he understood that getting the car safe to drive was more important than over charging a new customer.
Don't waste your time going there. They will rip you off and cause more problems to your car. For something simple they charged me $2000 had no choice but to pay it and I strongly feel my car vibrates under the hood due to them. The guy at the desk has no teeth in his mouth????? I saw 6 people come in after me bringing their cars back crazy!! Short staffed too
Great service. They were fast and knowledgeable with my Mercedes E350. I will use them again.
Timely service and knowledgeable staff. Very easy visit
I bought an '07 BMW 328 about a year and a half ago knowing that maintenance cost would be a bit higher than a traditional American car but I wanted it. I recently had the ABS/Module and pump go bad and had it rebuilt and had Ken Baker's do the work. They've done some other maintenance in the past on my car as well. I just want anyone who reads this to let the know that in Dave, the Front Desk Service Manager, they have an invaluable person in him. He's one of the most pleasant people to interact with that is not just a service writer but knows what he's talking about. Anytime I've had problems he's always kind and courteous. I'll bring my car back to KB as they keep making me happy.
To the powers that be at KB. Keep hold of Dave. He's representing you well. My repair name is under Kevin G.
The guys were super nice and worked really hard to get me my car back within two days, but they gave it back with a CEL and a vacuum leak because they busted one of my exhaust lines.
A definite 5 star establishment right down to the quality of work and customer service. My girlfriend and i have been here multiple times and will continue to take our vehicles here as long as we are around.
When the dealer recommended me to come here I knew this place must have been special, I mean why would they send me here. My BMW got the care it deserved, i felt welcomed, they kept in contact with me throughout the process, and they even washed my car. Why would anyone go to a dealership when you got a Ken Baker Originals in town.