About
Location :
Added by Jopie, at 16 November 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:30 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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13 Reviews
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19 December 2017
My car was in for a routine service. It fell off a bay and was totaled. Accidents happen. Fortunately, no one was injured. BUT what happened next was terrible. Namely, they kept stalling me and keeping me in the dark as to the 'next step,' until, after a month, I threw a fit in the service manager's office. Their offer finally came and it was a rock bottom valuation. So I made a claim versus my own insurance company, and received $7,000 more than their offer. I felt cheated and abused.
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12 December 2017
I originally came to Euro Motorcars via Chad Spencer who took the guess out of which dealership to use and order my new car through. Chad really did an amazing job finding the best price for my vehicle. Once I got to Euro Motorcars however, Eric Scott and the rest of the staff gave me the best treatment of any car buying experience that I have ever had. They went above and beyond to make sure the car was just right before I drove it off the lot and even after I left made themselves available for any requests or questions I had. I definitely would work with Chad and Eric again for any future purchases that I may have.
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08 December 2017
14 Year, 6 car Customer
I am a long time Mercedes Benz customer. I have purchased and leased 6 vehicles. The last 4 from Euro Motors and 3 of those from Eric Scott. I just closed on a new car for my wife today. Eric is always a pleasure to work with. No matter how many times I have changed my mind on vehicles models and options he never slowed in his goal to get the car we wanted. Not only did he find the car my wife loved he also gave us a great deal! I will be back for my next new car.
You will not find a better sales representative at any Mercedes Benz dealer.
Scott S.response / report this review -
25 October 2017
Eric Scott is by far the best car salesman ever. He makes the process pleasant and takes away the pains typically associated with buying a car. He is extremely patient, thorough, and doesn't pressure you. He works hard to understand exactly what you are looking for and then works his magic to get it done. He will spend as much time needed to show you vehicles and options, however, the financing is quick and simple. But don't think that means you aren't getting a good deal! I shopped every Mercedes-Benz dealership in the DC metro area and no one came close. The same is true for the last vehicle I leased for my wife a couple of months ago from Eric at Euro Motorcars of Bethesda. Eric doesn't try to just sell you a car. He builds a long lasting relationship and understands your needs in a vehicle. In fact, he already knows when my next purchase/lease will be and knows exactly what kind of car I need. See if you can find that anywhere else.
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25 October 2017
Excellent experience with the management and the manger of the dealer ship ''Jonathan Logue'' in Euro Motorcars in Bethesda, Maryland. First Class Gentlemen.
Eric Scott my sales agent , professional, knowledgeable and enthusiastic!!!
Highly recommended.
Great experiance to be remembered.response / report this review -
22 September 2017
Woke up today thrilled and excited with my new C300 Mercedes! I had such a smooth and wonderful experience leasing my second Mercedes with Eric Scott. He took the time to be thorough and answer any questions about the process, was very clear-cut and direct with me which is rare in the car-buying world! If you're looking for a straight forward, pleasant car buying or leasing experience don't waste your time elsewhere. Eric helped me find exactly what I was looking for and even stayed late past closing time to make sure everything was done properly and that I never felt rushed. The whole team was the 5 star professional service you would expect to get from Mercedes Benz and above!
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02 September 2017
My wife and I had an exceptional experience working with Danny Nasr in our lease of a 2017 GLE350. This vehicle was an anniversary gift for my wife and Danny was impeccable in his ability to ensure our experience went the extra mile. He made us feel comfortable, answered all of our questions especially with my wife whom was primarily concerned with all the safety features the vehicle had to offer. Danny took his time and clearly explained it all.
With Danny, the vehicle pricing was straight forward from the start and more competitive than any other local dealer. He was very prompt in communication and always available when needed. Post vehicle delivery Danny reached out to me several times to ensure I was satisfied with the vehicle and to answer any questions. He even offered to come to my home if need be to assist. I felt truly cared about as a person and that I received an impeccable level of service. Danny is very professional and honest individual to work with. Highly recommended. I would highly recommend Danny to anyone whom wishes to purchase a Mercedes Benz and will be looking forward to doing business with them again when the time comes.response / report this review -
10 August 2017
I was referred to Euro Motorcars in Bethesda when looking for a new vehicle. I had already been to another dealer and looking online for the vehicle I wanted. Eric was interested in finding the vehicle I was looking for with the features that were important to me. Pricing was straight forward from the start and lower than most comparable options. He was very prompt in communication and always available when needed. His level of knowledge made me feel comfortable with the purchase. Several times he pointed out details about the vehicle and financing options that may be of best interest to me. When the vehicle was delivered, Eric again facilitated the highest level of communication throughout the process. The driver, Anthony, took the time at delivery to go over the vehicle's features in detail and help to set up the bluetooth on my phone. I felt truly cared about as a person and that I received the highest level of service. I would highly recommend this dealership and will be looking forward to doing business with them again when the time comes.
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21 April 2017
Terribly Disappointing Experience! Please do not go here unless you want credit inquiries on your report that you did not authorize!
I met with sales consultant Ron Bouchard to look at a Mercedes-Benz car that I was interested in. Before even looking at the car or going for a test drive, I and my fiance spoke with Ron regarding some questions on lease and finance as I am currently on student visa. He spoke with us at length about his various experiences in the market and convinced me to fill out a form with my personal information. He said he would check for me internally what is the best option for me. I clarified that I do not want any credit check right now as I am not yet decided but he assured me that he was collecting my information for internal purposes and he will only use it as a soft check to help and provide guidance. I thought that he has good intentions for me and I fell prey to his sales tactics so even though hesitant, I provided the information he asked for. Thereafter, we went for a test drive and actually saw the car. As soon as we got back, he told us he inquired internally and started talking about looking at a used car instead and told us to think about some other options. We said we would evaluate what we need and will come back when we have made up our mind for leasing/purchasing this car.
After about a week, I checked my credit report and discovered that there had been hard inquiries from EuroMotors as well as Mercedes Benz Financial services. We went to see Ron on why this happened and to resolve the situation. When we went back he kept insisting that we were ready to buy the car when we had not given any such indication. He did not even remember any details from when we had come in and kept denying and disregarding the communication exchange we had. At a lengthy discussion, he said that he will check with Sandra- from the finance department and told us that "maybe she put in an application with MBFS by mistake" or he "might have" asked her to put in an application. He asked us to come back next Tuesday when Sandra would be back in office and can check on this situation.
We went back on Tuesday and he went and checked with Sandra while we waited. After getting back he continued denying and saying things like- this won't matter to you and if we would have gone to another dealership they would have propagated my credit to 10 different places. He kept on saying that he has done a service to us by providing us information on my credit (which of course we were already well aware of to begin with). He did not admit it it was his mistake even though on our last visit he did mention that the lady in finance might have "accidentally" submitted an application on my behalf. He kept saying completely different things from what had actually happened. Finally he said he was confused and admitted that there was some miscommunication. He advised us not to proceed with dispute with credit bureau and that he cannot do anything to resolve the situation.
I spoke at length explaining that this is my credit and I have every right to get to the bottom of this. I did not indicate at any point during our exchange that I have decided on moving forward with purchasing/leasing the car. I requested for a copy of "application" that he claims and insists I authorized and he did not provide me with any documentation as he is not allowed to share confidential dealership information.
I have registered a complaint with Mercedes Benz customer service and I will be sending out disputes to Mercedes Benz Financial Services as well as the credit bureaus shortly. The lady at customer service at Mercedes Benz was appalled at this behavior and encouraged me to proceed and take all steps possible with concerned authorities as this is completely wrong on principal and Mercedes-Benz definitely condemns this customer experience.
This is seriously no way to do business. I will never recommend and in fact actively discourage family/friends/anyone from ever going to this dealership.response / report this review -
18 April 2017
Trina and sales is awesome would definitely ask for her. Jeff in service is very thorough and professional as well
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07 March 2017
Eric Scott and Jim Pratt in sales are a class act! Have bought multiple Mercedes from them at fair prices. Jeff Frey in service goes out of his way to take the pain out of the service processand the loaner cars are new Mercedes. This dealership is now 45 minutes from my home, but I still use them. Heck, I would miss seeing them!
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02 March 2017
I initially had my vehicle towed in to have a new key made , after that was done I was told over the phone that the car still would not start and it was suggested that I have a diagnostic done to find out why. When that was done they told me that it had severe engine problems that would be very costly to repair. So I then came back with another tow truck to pick the car up , after paying for the diagnosis (the key was paid for when I dropped the car off) the car started and I was able to drive it home. I the called to speak with the GM , he told me he would investigate and get back with me. Of course I never heard back from him. I think I at least should have been refunded the cost of the diagnosis because after all it was erroneous. The engine is just fine. It was unfortunately not a good experience at all.
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23 November 2016
If you are in the market for a new Mercedes, than you cannot go wrong with Euro Motorcars in Bethesda. I am now on my 3rd purchase from Eric Scott and I could not be more pleased with the service and buying experience that is provided. They car buying process is made simple and you are treated like one of the family; Eric takes the time to talk you through and answer any questions you have, without the sense of being rushed or pushed in any way.
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