Koons Toyota is my favorite dealership ever. The staff are professional, helpful and responsive. The waiting room is comfortable and functional. They also have a free shuttle which makes dropping off the car for service easy and fast. Most importantly, they "get it" that customer service is the eay to keep your repeat customers coming back! Happy Holidays Koons!
Took longer than expected to purchase a car. But start with sales rep Jeff greeted as soon as eye contact and help out proceed to purchase a car. Place was busy and tried to make their goal to sell out cars. I saw big truck full of new cars arrived.
It's important sales person listen customer with proper manner and respect. I felt comfortable to any issues and questions before signed up car purchase. Also Jeff checked back time to time to make sure my staying is comfortable.
Amazing service. The staff was very friendly and accommodating. I would like to express my sincere appreciation to Ms Moogie. Thanks to her, i got the car that i exactly wanted with reasonable price and good condition. Wish there was such a thing called 10 score so that i ll be able to give that to her. Keep up good work guys!
Koons Arlington Toyota is one of the best dealerships I have visited before. It is very transparent dealership and very friendly staff.
I was satisfied with price from the very beginning. Other dealers tried to make money on me. I got fair price and decent experience. My salesman was always there for me and did a great job. Thank you. I will reffer Koons Arlington Toyota to everyone from now on !
I have nothing but positive things to say about my experience getting my 2017 Camry at Koons Toyota. Andrew Tkachenko was extremely helpful in finding the perfect car at just the right deal. He was very knowledgeable about the vehicle, going over every feature of the vehicle with me so I knew of all the great options the car had to offer.
Thank You Andrew and Koons Toyota for a great experience!
The service at Koons Arlington is always excellent and beyond what I have experienced at other dealers in the past. Julia was great very knowledgeable and attentive. With all her recommendations we found exact car we've been looking for.And Today I came back for my first Oil change.Thank you guys for your great service.
I’m so happy with my car, Julia was my sales representative. She was very professional and her product knowledge was impeccable. She managed to sort out cars that was perfect for me and she gave me a great deal. I highly recommend Julia.
I just had my 2016 (1.5 years old) Toyota Camry in for a scheduled maintenance which included checking the car over including the battery. Then, after receiving my car, I was expecting a car with no issues anytime soon. Well, right after I drove it home, the steering was weird so I stopped the car. I turned off the car and then restarted it. Then, the steering started pulling the opposite way. I restarted my car and the steering didn't have any more issues. The next morning, I tried to start my car and my battery was dead. I didn't have time for problems so I just borrowed a car for the week.
While at work, I called Koons and was greeted by Oscar from the service department. He listened patiently on the phone while I explained the situation. Even though my explanation was lengthy, he continued to listen to me until I finished. Then, he recommended that I take the car back in for them to check. He then scheduled me for an appointment that worked within my schedule.
On the day of the appointment, I walked into the service area and was immediately greeted by Oscar because he was the first person sitting by the door. During the entire process, Oscar was as nice as can be. When I got my car back, he was very patient in explaining the resolution and what happened. I owned many cars in the past and still own several, and this was the best experience at a service center.
I had a great experience buying the car, but the service was just as good, if not better.
I highly recommend this place and I'll continue to come back. They need to promote Oscar and give him a raise. He is the example that others should follow.
Assistant Service Manager Oscar Canales has been very kind and courteous during my visit at Koons Arlington Toyota (VA). I greatly appreciate his professionalism and quick assistance in setting a last minute appointment in order for my vehicle fixed in timely manner. Actually, I'm a returning customer at this dealership, and each time I come, I always receive great customer service from the staff members.
Koons Arlington Toyota provided great service and the most competitive pricing for my Tacoma repairs. Oscar was incredibly professional and focused on customer experience. I had a personal shuttle take me to and from my home while the services were being completed. They email you a status link to check yourself through your mobile which was impressive as well. I would fully recommend this location/team for service!
My previous car buying experience was not that good, but at Koons Arlington Toyota I realized that the attitude towards customers depends on the place you visit. Koons Arlington Toyota is definitely a place worth visiting. After selling my two cars at Repokar auto auction in just 7 auction days, I realized that I could afford to buy my dream car. Thank you for helping me with my choice!
Very good experience. Always helpful. My tags were expired. I got the ticket. I was in a rush to get the emission done and then get stickers for my tags. Oscar at Koons was very courteous and helpful. He took care of my car right away. Not only this he helped me get the stickers for my tag.
This is the second time I have been to Koons Arlington. The first time, I went for a company recall service. Despite reading reviews on other dealer companies how poorly they handle customers for recall services, I was satisfied with my experience at Koons. They took my car at the exact time of the appointment, gave me shuttle service to the nearest coffee shop (my choice) while waiting 2 hours to get that fixed. They picked me up at the exact time they said they will finish.
Today, I went for a radiator issue. Mehedi was very helpful! He answered all my questions and explained diligently what needs to be done. He gave me all the information I need and the options I have to get my car fixed. They filled up my coolant based on my request and handed my car back in less than one hour. No charges. I was expecting some form of service charge. Every one I encountered this morning was courteous.The waiting area is clean and there is charging station, partition tables for laptop use/work/reading, and a TV screen with comfortable chairs. I will go back!