The check in person was rude as anything. The registration guy was rude. They just leave you sitting in the er waiting are for hours. Don't dare ask how much longer or dare for your symptoms to worsen. Terence was registration. I will be getting her name as well
My family member had 2 weeks of complicated inpatient cancer treatment. This is a huge facility but the care was personalized and effective. The medical team communicated well. The nurses and doctors were responsive and compassionate. Everyone was careful about cleanliness. They were good about keeping us informed. Parking is a hassle but you get a discount. Food is average. Overall excellent care. We were impressed.
I initially had a long wait (which is expected when you go to an emergency room). Once I got registered and taken to my room, I’ve been treated just wonderfully!!! I am truly blessed and happy that I was taken care of by the EXCELLENT BT Hematology/Oncology Department at the Emory Hospital Main Campus.
The hospital is good, it's the parking that I have issues with. You shouldn't have to worry about parking when your loved one has been kept here for days on end if you come through the ER, you get validated parking, but if you have to stay unexpectedly, you can't leave and return unless you pay to parkyou can park blocks away to keep from paying, but then you have to walk and for some people, that's not possiblehealthcare is expensive enough, and this hospital makes its moneyparking should not be an issue or concern for patients or tyre ones that take care of them.
On Aug I had a procedure done at the main Emory Hospital. My IV was placed in prior to surgery however, after surgery, I had an additional 5 attempts on my hand and arms in which IV fluid went into my system because nurse did trial and error rather than using an ultrasound to locate my small veins . One of my hands was swollen with fluid for about 3 to 4 weeks from nurses wiggling around needles in my hand. That same hand was bruised and blue for about 5 weeks and is still discolored after 8 weeks. Also they did not have a hospital bed for me after surgery so I had to remain in pre-op overnight although my insurance is billed as such. I spoke with a male in patient advocacy and they are not friendly and unsympathetic with your situation. I have not received any communication on my conversation to date after 6 weeks. I also let a message with the chief nurse admin to make her aware of practices in hospital surgery that should reviewed or at the least nurses with the ability to hit veins without 2 or more tries but again no returned phone call. Hospital care should matter to Emory but based on my experience, they do not but they care about getting paid. Just be careful sending your loved ones to Emory.
This hospital is the worse to go to if your unique medically they have new people trying new things on your loved one. My mother had a procedure every day like she was a science experiment until they ultimately killed her!!! This place is inhumane and treats humans like test subjects. My mother would still be alive if she never came to this sorry excuse for a hospital!!!!!!
Went to Emory University ER for chest pain's. I had as great an experience as anyone can have when being admitted to the hospital for three days. The ER staff was professional and caring. Cardiology department was the same. Everything was explained so I could understand. Maybe the thing I appreciated the most was that they let me get some rest. I was not woken up every two hours for vitals or medication or something. Everything seemed coordinated.
Only July 22 I had to bring my husband in to the ER due to a chainsaw accident. The entire staff we encountered were amazing. The ladies at the ER admission, Sam, Nurse Chris, the PA Sarah, and the radiologist (wish I could remember her name) treated us like we were the most important people at that moment. Their teamwork was extremely evident. Our PA, Sarah Steffen, was so professional. Her bedside manner was extraordinary. Her knowledge was incredible! Our nurse, Chris, was so kind and extremely intelligent. He kept us laughing! I have nothing but great things to say about Emory's ER. Well, let's see how I feel once the bill arrives. Lol!
My mom was transferred here for Emory's advanced lung transplant program and received great care. Most nurses and all doctors were very knowledgeable and friendly. Unfortunately, she was not able to leave the Hospital, but I was really impressed with the Visiting Nurse Hospice and personnel. My only suggestion will be for the hospice, when visiting family of a patient considering hospice in the ICU, please be on time for your appointment or make sure the family is aware that you will be unfashionably late. This is a very difficult time after many emotional days/nights.
This teaching hospital offers the most comprehensive health care in Georgia.
I have been admitted twice. World class Doctors and Nurses. I had commented on the food one time and the Executive Chef came to my room personally to see what he could do to make his food better. Amazing.
Letter written by my wife Carrie Caldwell
On Monday, September 5th my husband visited Emory University Hospital with the following symptoms: chest pain, abdominal pain, nausea, vomiting, diarrhea, and shortness of breath. He explained his symptoms and expressed that he believed them to stem from pancreatitis.
After triage and, drug testing, and an EKG he was brought into an emergency room and placed under the care of Roslyn M. Seitz. Ms. Seitz's bedside manner was less than desirable. It was obvious that she quickly made a judgement of my husband as a person rather than taking the time or consideration to listen to his symptoms.
Billy was very honest in answering the questions Ms. Seitz asked. They discussed recent alcohol abuse Billy felt, again, that caused what he suspected was pancreatitis. It was at this time Ms. Seitz started speaking in a matter of fact tone saying this was not pancreatitis, it was an issue due to alcohol abuse. It was clear Billy was in severe abdominal pain.
While the alcohol use was concerning and a problem that, indeed, needed to be addressed, the pain was also very real and needed attention. Ms. Seitz ordered a CT scan and some blood work then returned to tell Billy that there was no pancreatitis and she would be ordering a GI cocktail. It was at this time I told Ms. Seitz that Billy has never experienced heartburn so he didn't understand the pain and that she would need to explain. She told him what a GI cocktail is but not what she was treating. Throughout his visit she continued to avoid addressing Billy and answer in generalities.
Ms. Seitz returned to tell Billy she was releasing him. While clearly experiencing unbearable pain, Billy asked about pain medication she said she could prescribe something, but that she wouldn't be doing so. Her attitude and the manner in which she expressed this made it clear that she categorized him with a group of drug addicted individuals who visit the ER for pain medications; even after his drug tests were negative.
She further explained that the pain would be severe, she was not prescribing pain medication, and he shouldn't take any OTC medication for the pain. She advised he should continue life as normal and avoid spicy foods. Directions which, unbeknownst to Billy, would lead to increased pain and discomfort throughout the coming week as well as worsening his symptoms.
After 7 hours my husband was discharged from the ER with treatment instructions for GURD and a prescription for Librium. Ms. Seitz advised she would be treating the underlying problem with Librium for alcohol withdrawals, Pepcid to help with reflux, antacids as needed, and instructions to follow up with a PHP.
On Friday, September 9th my husband was admitted to West Marion Community Hospital for 4 days where he was treated for Pancreatitis. Had Ms. Seitz listened to my husband 5 days earlier, rather than treating GURD, and telling him to continue eating and taking antacids, he would not have had a week writhing in pain or have suffered further damage to his body.
I am both disappointed in the medical attention given and disgusted with the unprofessionalism, specifically the discriminatory treatment provided by Ms. Seitz.
I'm sure Billy's ER visit will be billed quite quickly and am equally certain that the payment we send for your services will be applied without a second thought as to how the payment was made, much like the treatment of your patient.
Billy has vowed to peruse legal actions against Ms. Seitz and Emory University Hospital.
I have been to this hospital love how the doctor's are straight forward, No Question asked. They will tell you the ups and down they are god believers members. i love how they check up on my aunt constantly make me happy. I Always tell the doctors and nurses they do a very outstanding job. So i will highly recommend this hospital to anyone. God has called us to this hospital our aunt started moving on the second day.
They caused my mom, a cancer, patient way, way more suffering than she should have gone through. I WOULDN'T TAKE MY WORST ENEMY TO EMORY. BTW, this is NOT a case of the family member of a cancer patient blaming the doctors for the disease. Mom had a super painful problem that I thought was cancer that they brushed off for more than 3 months - despite my insistence it was part of her cancer - which it was. When she was finally treated, she had quick relief. THEY ARE ARROGANT AND OVERRATED. They made several other serious mistakes, too. If you have a family member who has cancer, go somewhere else if you want to help them. Emory was the absolutely worst experience of my life - and they made my mom's cancer much, much worse than it had to be.