Embassy Suites by Hilton Miami International Airport

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• Anynomous

  23 December 2017

  Even though renovations were underway, we had a great time for the one night we stayed before departing for our cruise. The staff was SUPER friendly and they try to accomodate the best they can.
  The only downside is lack of parking for guests. The hotel also caters to airport parking guests, so it is extremely difficult for overnight guests to find a parking space, especially if you leave and come back.

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• Anynomous

  23 December 2017

  Very disappointed overall with this property. They are doing an extensive remodel of the public spaces that was supposed to be finished in December 2017 (according to website when I booked), it seems clear that they are months away from that being completed.
  
  The check in was a little difficult to find initially but got all checked in and they were very professional.
  The reception was also enjoyable and very typical of other properties in the chain.
  
  The guest rooms were very dated. They seem like they are in desperate need of updates! Peeling wallpaper are not what I would expect of a Hilton property.
  
  We also had dinner in the restaurant that evening and while the server was good and did a fine job I thought the kitchen did a poor job on the preparation of the food. The sandwich seemed like it had very little meat on it compared to the price.

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• Anynomous

  07 November 2017

  Totally Wowed! The staff went above and beyond with help, pleasantries and kindness. The complimentary buffet breakfast was terrific, and lunch was good and reasonably priced. The room was comfortable, large and clean. And we were sorry we slept through the complimentary happy hour!

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• Anynomous

  07 November 2017

  We have been staying in this hotel for over six years. We are from Canada and love this place! We come here always before our cruise. The staff at the front desk are courteous and friendly. The manager always recognizes us and stops by to say hello. She is wonderful!! We love the rooms and have never had a problem. The managers reception is lovely and the breakfast is perfect. I would say my only complaint is that there is no mustard laid out next to the ketchup bottles for the morning breakfast. I always eat mustard with the eggs and home fries. Otherwise, we love it there and are arriving again on November 30th.

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• Anynomous

  24 October 2017

  As a Hilton diamond member. I have to say I am Ashamed of this hotel. A cheap motel has a lot better service and quality than this. From the service to the employees you could not go any lower. There has been trash left out in the halls for over 24 hours. The restaurant took over an hour Just to get our orders taken. No ice in vending. I definitely would not go back here. Hopefully Hilton steps in to save this hotel.

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• Anynomous

  04 October 2017

  Multiple problems with room 324: peephole painted over; door did not close on its own - had to be pushed shut, even when it feels closed you can open it; significant construction noise; tops for to-go cups but no cups. Pellegrino water in fridge as ordered but no bottle opener. Desk clerk said she would send one up but it never came. nightstand lamp not fastened to table and almost falls off when you try to turn it on. Clearly Hurricane Irma and remodeling had an impact on these issues. Aside from the bottle opener, staff were great. On the plus side, you can park here for half the price of parking at the airport- and take their shuttle to the airport.

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• Anynomous

  18 September 2017

  I'm only giving them 1 star because the exceptional happy hour made up for the rest of my crappy stay. First I checked in online and reserved my rooms and requested early check in AND I called to verify that. I get to the hotel after driving 16 hours and I'm told nothing is available. This is at 1130. Okay cool, 1 still nothing but yet and still other folks were getting checked in. At 245 2 of the 3 rooms were available. We were told that they ran out of linen so we had to wait for them to get ready. We got in our room at 330. That evening when my kids were making up the pull out couch we found that the linen was dirty. We called and requested clean linen and face towels. That never came so we took them off the cart in the hall (so sorry). And there needs to be some more lightening added to the side of the building during the construction. Going to the gym at 6 am is pretty scary. Needless to say this was the very worst stay that I've ever had at Embassy.

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• Anynomous

  02 September 2017

  What I like mostly about this hotel is it is conveniently close to the airport and full the price of a Hilton brand it is Affordable.. this hotel is great for families whose traveling to Miami who's going to be spending quite some time and Miami.. ballrooms in Suites and as a full hot breakfast which include The Omelette station... just to give an update today's date.. is September 1st 2017 and this hotel is under renovation..... so there is no pool and all the restaurant and all the food activities is in the ballroom please look at my pictures and you will see but there's nothing wrong with the hotel I've just given advance notice to let you know that this hotel is under renovation so if you come to use the pool it's down

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• Anynomous

  31 July 2017

  Let's be clear, this is motel quality, even without the construction. This is not your average Embassy Suites: it's old and has...odors. It's oddly designed (why are there more elevators in the back of the building where there is no entrance or amenities, than in the front of the building in the lobby?) and carpets are disgusting. It's near the casino and nothing else, so you need a car. If you rely on the shuttle you're going to be frustrated. I wouldn't stay here again if the room was free. Trust me, there are better options. The Hyatt Place right next door is $30 cheaper per night and apparently brand new. I have no personal qualm with the hotel or staff, but everyone in my party (about 50 people throughout the hotel) was disappointed with this experience.

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• Anynomous

  23 June 2017

  Arrival was very rough... finally unpacked in room #4. In their defense, we had a very late arrival time. We stayed before and after a cruise. The staff did everything in their power to make it up and they redeemed themselves. When renovation is complete, hotel will be beautiful. Three stars is for rough arrival, only.

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• Anynomous

  14 June 2017

  Part of our complaint with our stay here is related to the current construction/renovation, so in a year this review will be obsolete. Due to construction, the dining hall was closed and their space converted to accommodate the complimentary breakfast is highly inadequate. The room felt damp/humid. They offer a 3-mile radius complimentary shuttle, but it was highly inefficient and we waited 40 minutes at one point. The complimentary shuttle from the airport was also inefficient. Other hotel shuttles cycled past us three times before the Embassy Suites shuttle came around for the first time. We discovered their rate was higher (even with 20%off due to over booking and our bed preference being unavailable) than comparable hotels, so on our next stay we chose the Airport Marriott for lower rate and much nicer accommodations.

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• Anynomous

  08 June 2017

  Love the courtyard. Really makes this place stand out among a lot of other hotels in the area. It's close to the airport and many shops and stores. The little terraces on the higher floors really give a great view of the city at night.

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• Anynomous

  04 June 2017

  I have enjoyed staying at this hotel in the past. Disappointed overall with the experience this time. First the good features. Good breakfast buffet. Free happy hour has good drinks....but only pretzels and chex mix snacks knocks it down a notch. Expensive restaurant prices and it's now only mediocre. A shame since there is nothing close by and not what you expect from Embassy.
  The massive renovation walls you off from what was a very nice hotel and is an irritant. Id say if management dropped the $19 per day self parking while renovations are underway,that would make it a decent concession. Meanwhile this is not your usual Embassy Suites ecperience.

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• Anynomous

  10 May 2017

  The room was very nice, as was the breakfast. However I was told I was booking a stay and cruise package that includes parking for the week of my cruise. When I went to get the parking pass I was told that would be an extra charge of $16 per day. I explained that I had booked the package including parking through the Hilton honors reservation line I was told that want what the computer showed. No suggestions of how to resolve it, no attempt to contact the Hilton honors line to clarify, nothing. Eventually I was able to resolve it myself by calling the Hilton honors line, but that is something they should have helped with.

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