About
Location :
Added by Jopie, at 11 March 2017
Opening Hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 7:00 PM
- Wednesday 8:30 AM – 7:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 7:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
11 Reviews
-
14 December 2017
Nice helpful knowledgeable people. Good pricing, would highly recommend!
response / report this review -
28 November 2017
I worked with Mack Belcher, sales consultant. He and the rest of the Team at Duncan Suzuki went above and beyond. Their customer service is amazing. I had a great experience and would recommend them to everyone! If you are looking for a new or used vehicle, come see these fine, friendly folks!!!
response / report this review -
20 October 2017
I bought my car from Duncan about 1 1/2 months ago now. My experience, though we did have some hiccups, was excellent.
I got in contact with Emma, the Internet Sales Manager, and explained my situation and that I had higher milage car and was rather upside in it. With no hesistation, she immediately decided she wanted to help me out as best she could. I had a few cars picked out already that were within my price range, but there was a car on lot that they had just gotten that day and hadn’t published it online yet. I walked by it because I wasn’t aware it was for sale. She showed me the cars I was interested in and she got an appraisal for my car. We talked for a few minutes and then I left. Not long after, she rememembered the car that they had gotten just that day. She asked me if I wanted to see pictures of it because the manager was going to use it as his demo and it wouldn’t be available the next day. Of course, I did. After seeing pictures, I wanted to see it in person. I only live minutes away so I told her I would be by tomorrow morning. Here is where the hiccup came in. Because the manager was using the car as a demo, it was off of the lot before I got to it. If I’m not mistaken, he told Emma that the car would be there that morning - but I could be wrong. Emma wasn’t there when I got there due to a family emergency, which I totally understood and I felt awful for bothering her Friday evening by asking to of the car. Anway, I drove around the lot and noticed the car wasn’t there so I went in and got in touch with a salesman, Zack. Super nice guy, highly recommend him. He explained the situation and got in touch with the manager and informed me he wouldn’t be back until Tuesday. In the mean time, he agreed to talk number with me and discuss down payment, so on and so forth
I basically had full intentions on buying the car sight unseen. I felt like they were being honest about the condition of the car and that if I were to find any issues, they would take care of it for me. Tuesday rolls around, I’m at the lot before the manager even gets there. He comes up to me when he does arrive and apologizes for the inconvience and offered to come down on the price some more to make up for. That was fine with me because the price was already lower than I asked. Zack spent the entire day working with me. He even bought me lunch in the process of it all. It took about 7 hours, but he got me in the car that I am head over heels in love with. He and Emma were able to offer me more than I wanted for my trade and they were able to go lower than I asked on the car I bought. They worked with the banks to lower my already relatively low interest rate by another 2%, which totally thrilled me.
Side Note: I had my car there today for an oil change and was, again, impressed with the staff and the service. Plus, they sent a $10 gift certificate to me in the mail. Can’t beat that!
I could not recommend Duncan Suzuki more. They have an excellent staff of people with a full plate of souther hospitality to boot. I can’t thank Zack, Emma, and Ben, the manager, enough for all of their help.response / report this review -
07 September 2017
Emma is the greatest. I not only gained a new car I gained a new friend. We laughed,talked and cried together. She treated me like i was a million bucks and no less.God Bless you Emma!! and thank you so much ..
response / report this review -
27 August 2017
We had the "BEST" representative I've ever met! She was kind, generous, lots of patience and " very " informative and very funny! We tested 3 vehicles and we wound up with one of them! This lady was so good, that I'd like to people like her!
response / report this review -
25 August 2017
Having just transacted with Duncan Suzuki again I felt compelled to edit review of 2 years ago. I have worked with many car dealerships in my driving life and I would put Duncan at the top of my list. Every person in the dealership has gone above and beyond the call of duty. This includes everyone from the GM to the guys working in the shop. You will not find a better group of people than are working at this dealership. If you need service or a new car, I highly recommend.
response / report this review -
24 April 2017
I was skeptical about doing business with a dealer 260 miles away from my home, However Emma and Benjamin reassured me the drive would be worthwhile and they would stay open waiting for us. My first thought was sure they will once I'm there they will raise the price and fees. WELL THEY DID NOT AND THEY GAVE ME THE DEAL AS PROMISED. WOW were my wife and I happy and impressed. I then told them I forgot GAP insurance and they still made the deal work. They were very low key and not pushy. They just wanted to know what they could do to make the deal work. I could not believe how truly concerned these people were to help us. NO I was not paid or compensated in any way to write this recommendation. Our 8 hour trip total was well worth the drive. I live east of Richmond so you can imagine our drive and the leap of faith we had in them. I would highly recommend DUNCAN just get Benjamin and Emma to help you. These people made us feel like one of their family.
response / report this review -
15 April 2017
My husband and I stopped by to look and felt as if we couldn't even get out of the car to look at a vehicle we were interested in because of a dealer stalking us as we road through the parking lot. As I started to open my car door to get out he come flying down the steps towards us, I just want to look at a vehicle with out being attacked. Needless to say we left without looking at the vehicle. It's a shame you have to be afraid to even get out and look at a car for the fear of being hounded to death.
response / report this review -
02 April 2017
Friendly open and honest people which is always a rarity at car lots. Decent pricing on service as well as cars.
response / report this review -
21 March 2017
Absolute BEST! Emma Rodriguez and Steve Rodriguez are a great team.
response / report this review -
18 March 2017
A friendly and professional team. Customer service was top notch and Emma was helpful and personable. I highly recommend the Duncan suzuki sales and service team.
response / report this review
