Excellent service department. Very knowledgeable team and friendly people. Stephanie does a great job getting the issues resolved and the mechanics do it right the first time.
Great place to buy a vehicle. We loved working with Frederic as he did an outstanding job selling us the car and with Thomas who completed all the paperwork in a professional and timely manner. We will be telling others about Dick Smith Nissan of Lexington. Keep up the good work!
The team at Dick Smith Nissan of Lexington was one of the best car buying experiences I've had. The sales team provided options was well versed on their models, The finance team helped me leverage every rebate available and was able to provide me the financing I needed on the model that we wanted! Highly recommend this dealership!
The service department guys are always so helpful in letting me know what needs to be done now to service my car and what is going to come up soon! Randy always gets me in quickly with an appointment and is honest about what services absolutely can’t wait another 3000 miles, complimentary drinks and snacks are available in case you missed breakfast or lunch or simply need a snack!
I recommend Dick Smith to anyone who is looking to buy a new or used car. The customer service is excellent, and I feel confident in my purchase. Frederic is the best salesperson that I have ever had the pleasure to work with, and Jason in finance is both patient and well-informed. They know their Nissans, and they will not steer you wrong. I wish every sales experience could be shaped by such professional yet personable people.
Pulled in on an impulse & pulled out in a new Rogue. One test drive & we were sold. Barron was super helpful. Jason was great with the money details. Overall, a great experience. We love the new car! It's so shiny & smooth.
We had an extremely enlightening experience. We received a great deal on our used 2015 Rogue, and had a chance to experience all of the personalities involved. Mr. Joel has great knowledge and wisdom and will do whatever it takes. Make sure you do your homework, and research, in order to get what you want, and feel comfortable with your purchase.
Good luck!
OMG - if I could give ten stars, I absolutely would. God definitely had a hand in directing me to Dick Smith in Lexington. I went to another location that shall not be named and had this nagging feeling that it was not the place to be. My connection with Mr. Barron Pilgrim was a blessing from the beginning; he was welcoming and immediately helped me with locating the car I had previously viewed online. He was professional and the conversation during the test drive was great. He was very knowledgeable about the car and treated my family as though we were all buying cars - a warm smile was present the entire time. I can't say enough good things about Mr. Barron and the entire Nissan team - I will be back even if I am not due for maintenance. I would refer anyone to Dick Smith Nissan of Lexington for the ultimate car buying experience. You will not be disappointed - again ten stars!!!
Best car buying experience ever. They went out of their way to make sure I bought exactly what I needed in my budget. I felt that the salesman, management and finance were more concerned about my safety and peace of mind than making money. I will definitely shop there again for my next car.
Recently took my 2017 Murano in for the initial service (oil change, tire rotation and routine inspection). I arrived on a Saturday morning, shortly after the Service Department opened. Although I did not have an appointment, my vehicle was taken immediately. Although I did not expect a long wait, I was pleasantly surprised when the vehicle was returned to me around 30 minutes (or less) after it was taken into the back. Although this was the initial service for this car, it was not my initial experience with Dick Smith in Lexington. I am a long time Nissan owner and most of the time I had various Nissans serviced at that dealership. I have never had anything close to a bad experience with either the sales or service departments - I highly recommend Dick Smith to any prospective Nissan owner. The service is truly exceptional.
This was my first car buying experience so I was extremely nervous but every person I came into contact with put me at ease and really catered to what I wanted and needed. It's rare you find people who are invested in the best options for you and your future as opposed to just trying to make a sell. I will definitely be sending business their way!
My experience was wonderful. I was treated as soon as I walked on the lot. I told my salesman, Brian Wade, what I was looking for. He told me he had just the car. It was perfect. The whole staff has been great. I love my 2016 Nissan Versa. I was ludicrous not hesitate to recommend them to anyone. They really work with you.