Name: Delray Honda
Address: 2500 S Federal Hwy, Delray Beach, FL 33483, USA, US
Telephone: +1 561-404-5617

Delray Honda is a car dealer, located at 2500 S Federal Hwy, Delray Beach, FL 33483, USA. They can be contacted via phone at +1 561-404-5617, visit their website www.delrayhonda.com for more detailed information.

Location :

2500 S Federal Hwy, Delray Beach, FL 33483, USA

Contacts :

Added by Jopie, at 02 June 2017

Monday 7:00 AM – 9:00 PM
Tuesday 7:00 AM – 9:00 PM
Wednesday 7:00 AM – 9:00 PM
Thursday 7:00 AM – 9:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 8:00 AM – 7:00 PM
Sunday 11:00 AM – 6:00 PM

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Gary B

28 December 2017

I have purchased two cars from Del Ray Honda and I was generally I was happy with the sales. I have been into their service center and those experiences will make sure I never buy another car with them again. I recently brought my 2016 Odyssey and my 2012 Accord (purchased from a different dealer) in for different recalls. In both cases they offered to do a full inspection.

When I walked in for the Odyssey recall the service rep they assigned me was busy with someone else. I stood in front of him for five minutes without a “hello” or “I’ll be with you soon”. Meanwhile there were several other service reps standing around doing nothing, all the service desks are lined up in a long row and every one of them could see me. I finally got pissed and walked away to look for a manager and after walking through the whole dealership I was brought back to the Service Area and pointed to the Service Manager in the main entry bay who was talking to an elderly woman about her car radio. He also never acknowledged me, even after have finished with the woman. I could see my service rep was no longer busy and walked back to him. On the Odyssey they basically said everything was okay. At the end he asked for a five-star rating, which every Honda person does, the other dealership did that too. I never complained that day, but when they called for a customer service survey I told them. They apologized and said next time I would get someone else.

On the Accord they did the recall and said it was leaking steering fluid and the steering assembly needed to be replaced for $700, I have never had leaked fluid on my garage floor. I told them I had an extended Honda warranty that should cover it, they said it was not in their system and they refused to look it up. They said I’d have to get the information come back another time. Initially, I thought this was just really bad customer service and brought it to a locale mechanic I trust, who does my oil changes and similar things. He said he might be able to do the warranty work if it is not Honda service only, but he said he’d see if I had a problem. He said there was no leak before checking to see if he could get paid by the warranty company.

So, best case scenario, Del Ray Honda provided me terrible customer service on several levels and worst case they lied to me and tried to take me for $700.
Maria Thomas

28 December 2017

I have never experienced such a stress free new car purchase experience. Given time constraints in our work schedules, we visited the dealership multiple times. Each time, Mauricio greeted us with a smile, and always took the time for us. Everyone involved in the transaction was great. Honestly, I can't say enough good things about this dealership!
Carlos Fernandez

23 December 2017

Delray Honda and more specifically Craig Masters provided one of the best car buying experiences I've had to date. I was casually walking into Delray Honda just to look at Odysseys before heading out to a dealer and finalizing a purchase on a used Sienna.

Craig was friendly, patient, knowledgable, and a overall great person to work with. We test drove the Odyssey EX-L and Touring packages, and he and the Delray team were able to get me an attractive deal on a Touring that I couldn't turn away. My growing family and I are very happy with the car. Thanks Craig! I will be coming back here for Hondas and can comfortably recommend Craig to anyone looking for a great ambassador of the Honda experience.
Bob Berger

23 November 2017

I brought my 2017 Honda Accord Sport in for service because there appeared to be a problem with my brakes even though the car only has 17,000 miles on it. I was taken care of by the best customer service consultant that I have ever encountered in 45+ years of driving and getting my car serviced at a dealership. Ms. Willis treated me with courtesy and kindness and she was the extremely knowledgeable about my car and she clearly was concerned with making me happy. Since my car was fairly new she arranged for a loaner for me and she called me twice to update me on the progress they were making on my brake repair. A minor rotor repair was needed and it was covered under warranty and even though my brake pads still had half of their life expectancy on them Ms. Willis got me new brake pads at no cost to me. This was the most incredible and best service stop I have ever had for my car. Ms. Willis you are the best!
Ximena Hernandez

30 October 2017

Very thankful with my new Honda Accord Sport 2017. Alex and Mario were superb. Alex met all my needs and was extremely helpful every step of the way. Mario was very friendly and explained everything in detail. Look forward to referring friends. Greatly appreciate all the help ;).
Roman Boszko

20 October 2017

Thank You Walter for your excellent knowledge and helpful advices on choosing the model of my Honda Pilot. I would like to thank also the Financial Manager. I never before bought the car so quickly. Service in Delray Honda is outstanding. I recommend this dealership

I bought 2018 Honda 201 HR-V to my lovely wife in Oct 17, 2017. The service during the purchase was great. Salesman- John Kane, Finance Manager - Jon Tetreault, caused that the purchase was in a nice atmosphere and a short time
Katherine McAdoo

06 October 2017

Our family has purchased 2 cars from Delray Honda. Each time they were much easier to deal with than any other dealer in the area. We felt comfortable looking at the cars, never pressured, and always felt we had a little more independence than with other dealers (because that's what we wanted). When it came time to buy, they do what they can for you. This time I wanted a vehicle that wasn't in stock on their lot, and Carlos did everything he could to get me the vehicle and in the color I want. Everyone here is great to work with.
Doug Roberson

01 October 2017

I had a great experience with Delray Honda on Friday.

It started with a call on Wednesday from Zachary (Zach) Coker, from the Internet department. He was following up a lead from a third party website. He called within 5 minutes of me requesting more information.

I was seriously considering a less expensive car, and he was not pushy at all. He told me what his best offer would be on a vehicle in the same class, though of higher quality, since it is a Honda.I thanked him and let him know I'd keep him in mind.

Thursday evening, I called him back and left a message, letting him know about a couple of things I wanted to do differently to the deal. Friday morning, he called me at 9 on the dot and worked out a new price with me.

I went by after work and found the following:

1. Nobody the dealership gave off the "used car salesman" vibe. Everyone was professional and cheerful.

2. Zach treated me as if he'd known me for years - no pressure to change the deal, no trying to up-sell, just gratitude for my business, honesty, and clear communication.

3. The car was flawless - beautiful color, already cleaned and gassed up.

4. I was in and out quickly.

5. The price on the contract was exactly the same price that we negotiated on the phone. No surprises.

Alex, the business manager, also made sure the process was smooth and painless.

That is exactly the experience I'd want elderly relatives or in-laws to have if I weren't around to help them.

Thank you, Zach, Alex, and Delray Honda!

FOLLOW - UP:

Just to show how a great experience can be ruined instantly - when I picked up the car, I left my old leased vehicle with them, a Nissan. They assured me that they'd turn it in and take care of everything.

A few months later, i got a bill from Nissan for $300 for a dent in the fender. There was no dent when I dropped the car off. I contacted Delray Honda and was basically told "tough luck."

That's fine. The dent could have happened anywhere, but the attitude when i called made me decide that I will never do business with Delray Honda again. Likely, I won't get another Honda or another Nissan, as there is no need to reward poor customer service with further money, but, even if I do go with another Honda, it won't be from these guys.
Lynn Landis

29 September 2017

My 10 year old Lexus hybrid was deemed total loss from hurricane Irma. My husband and I went to Delray Honda to look at the CR-V models. I wanted a smaller SUV and/or hybrid car. We were greeted outside the entrance by Craig Masters and told him we were there to look. We ended spending a couple of hours with him and purchasing a CR-V. This young man was informative and most importantly PATIENT with all the decisions one has to make. I felt he was my advocate in making certain I was happy with make, color and features. Throughout the purchasing process where I needed to do different transactions, each staff rep was friendly and professional. Must be a great place to work! Thanks Craig!
Carolina Ortiz

29 June 2017

Great dealership! My mom went last year to buy a 2015 Honda Civic and I went this year to buy a 2016 Honda Accord. The customer service is excellent, everyone is very friendly and attentive. Mike Webb, our salesman, was really nice, patient and helpful. Once I decided on a car the process was fairly quick. Mike made sure I had absolutely no questions left about the car before leaving. I would definitely recommend going to this dealership!!
Serra Mj

28 June 2017

I had a wonderful experience at Delray Honda. They were honest with me throughout the whole process, keeping me informed, being patient, and even stayed with me for hours after closing so that I could leave that night with my new car. Even after finishing that, my sales person Mark Contento (the best) still contacts me to see how everything is. The staff is still so helpful and supportive whenever I have any questions. The car has been amazing and it was the best experience I had at a dealership. High recommend the team there and their cars!!
Jason Barbero

26 June 2017

My experience with Delray Honda was fantastic. For the very beginning Chris from Hawaii was helpful and open to finding me the perfect car to fit my budget. When I brought my wife and mom with me he was kind and curtious to them as well. Chris always offered his very best attitude and was there with us the through the entire process. In the end we bought a beautiful brand new Honda Accord which we love. If you are looking for a car go to Delray Honda and ask for Chris he will treat you like family.

Thanks again,
Jason
Carlos Manuel

23 June 2017

When i stopped by the Delray Honda dealership it was one of my best experiences in a dealership. Everyone greet it me with kindness and was willing to help me. I was attended by Christian Jimenez very curiously. He was knowledgeable and resourceful. I walked out of the dealership very satisfied with the service they provide. I will recommend this dealership to anyone. Will definitely go back there to all my car needs. Thanks Delray Honda
Charlie Fields

09 June 2017

I went in to have both of my air bags replaced and I will say without a doubt, I was treated so well that I was actually taken back a bit. I have been in the service industry for over 45 years and the quality, professionalism, and over all interaction with my service representative Kathleen was incredible. They did everything they could to make it as painless and convenient as possible. I can only hope that her manager realizes the quality person that she is and deserves to know that. Again I would 100% recommend Delray Honda for any service you may need.