About
Location :
Added by Jopie, at 26 January 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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13 Reviews
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05 December 2017
Very busy place! Got there at 0800 and left at 1700. Otherwise awesome job by professionals. Just need more help.
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28 November 2017
From the moment I walked into Dan's service center I was treated just like family everything that I got for my truck was highly explain to me more than once as many times as you need it great people I don't know what else to say besides they're great people that are there for you they work with you they teach you how to use the equipment great people and I highly recommend them to anybody that needs any kind of trailer equipment tool boxes turno covers whatever you need for your truck you need to go to Dan's service center and get it because there's nobody else that would treat you like they will. Ryan and his father are very knowledgeable people about what you're getting ready to do they want you to be safe and understand the equipment that you use so you can be safe for yourself and other people wonderful people they've got my business for as long as I do this whatever I get for a truck it will come from Dan's service center.
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28 November 2017
Walked in just to get an idea on pricing on a hitch I needed to start hauling for a local company was treated like family from the moment I got there in fact they never discuss with me what I needed to buy instead they taught me how to use it. I spent over 2 hours they're learning about the equipment that I was going to need for the job that I am taking they spent all this time never asking me how much if anything I would spend in their store they didn't care they were more concerned with taking proper care of me and making sure I was educated and not going to be a Hazard To Myself or anyone else on the road. Ryan at the counter is amazing knows more about every product in that store than information I can forget the rest of my life. I would recommend Dan's hitch world to anyone anywhere in this country wherever you're at whatever you need make the drive it's worth its weight in gold.
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14 October 2017
Staff are very expert in all aspects of towing and are very helpful to making a selection you will be pleased with. First timers are given valuable instructions that will prove valuable prices are more than competetive and worth your time if you travel.
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28 September 2017
You will not find a better group of people here at Dan's. They help you from the time you come in the door and get you out the same day!!! SUPER FAST!! Awesome people!!! The best price any where!!
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16 September 2017
This place is great. Staff is very knowledgeable and treat you well. They are very busy because of their service but we'll worth it.
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07 September 2017
Quick service. Very helpful service. Actually walked around and lit up my options for Led Marker lights. Went outside with me to make sure the lights worked. Spent a good hour or so showing me hitch locks, lights and stabilizer jacks(which by the way was the best price I found in the three states I checked). I recommend this establishment to anyone. Even if u are just passing through like me. The next time I come through Elkhart I will stop again.
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28 July 2017
I arrived after the shop was closed, but Ryan helped me out since I was from out of town. I had been shopping for 2 months for the correct adjustable shank for my weight distribution system on my new truck. Ryan had exactly what I needed. Don't bother looking anywhere else for the parts you need for any towing situation.
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13 May 2017
Just had a Tiffin Allegro hitch system rebuilt. I can't overstate the professionalism, the work quality, and the overall experience. Thanks to Dan, Stacie, Ryan, and the guys in the shop for the great work and the level of customer service that exceeds expectations. If you want it done cheap, find someone. Then if you want it done right, come here. Thanks to all at Dan's. I recommend them. And I'm fussy.
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27 April 2017
We were purchasing a new motor home and Dan’s Service Center was highly recommended by the manufacturer to get us setup to tow our Ford Explorer. We were scheduled to get our motor home on Tuesday and then to go in to Dan’s Wednesday morning for services that would require a day and a half to complete. When we went to pick up our RV on Tuesday there were still some things that needed to be done so we postponed the Service at Dan’s until Thursday. Dan’s was really great about rescheduling us for the next morning. Then Thursday rolled around and there were still some alterations necessary. So, we were able to bring in just the car Thursday, and then the RV on Friday. Once again, Dan’s was very gracious and understanding and worked us into their busy schedule for Friday morning. Friday morning rolled around and a few things were found on the motor home the night before that required testing before we could leave so we let Dan’s know we would be running late. We finally made it to Dan’s Service Center on Friday at about 1:40PM. We walked in and were warmly greeted before Ryan proceeded to walk us through many options and give us instruction on how each item would be used and in which circumstances we would want the different versions possible and made it very easy for us to make the choices that were best for us. There was absolutely no pressure and we were even steered away from more expensive options because they just weren’t going to be necessary for our setup. After a lot of Q&A we made the decisions and they got to work. Since it was already late into the day on Friday and Dan’s closes at noon on Saturday there obviously wasn’t enough business hours to finish the project before we were supposed to head out, but their team got right to work anyway. Then, when noon Saturday came around nobody stopped working. Everyone just kept moving forward trying to wrap things up for us. Dave, who was the lead technician on our job, had a family event that day and still made it a priority to get our project done. Around 5PM on Saturday everything was finished up but even then nobody tried to rush us out. They went over all of the operations in great detail and answered our questions for at least another hour and even let us practice under their guidance. If everything ended right there I would still be writing this glowing review, but, it didn’t end there. After the Dan’s technicians worked so hard to get us out the door on time, one of the problems that held us up before coming to Dan’s popped up again. The problem was the ACM unit of our new Volvo VNL truck that Volvo ended up fixing under warranty and was something that was happening before we ever went to Dan’s. It just happened to come and hit us as we were leaving that day. Well, Dan’s was now closed (it took us a while to get ready to head out) and we were stranded outside the facility and the Volvo service center wasn’t open until Monday. So, we contacted Ryan from Dan’s and told him the situation. He told us it was no problem and we could plug into the power outside Dan’s Service Center and just stay there that weekend. He checked on us several times to make sure we were OK and even texted us after we pulled out to make sure we had all the info we needed to get to the Volvo service center. While we were stuck at Dan’s one of the service technicians even brought some kids in on Sunday so our kids had some people to play with. They went above and beyond, above and beyond, in every way. Thank you Ryan, Thank you Dave and thank you Dan’s Service Center.
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11 April 2017
Not happy with the financial experience. I had wanted to pay the day work was completed. However there was a problem with the motor for the lift and was told they would request payment when the problem was resolved. They resolved the problem and I was happy about that and waited for somebody to contact me. 6 months later, out of the blue I get a phone call requesting payment - WITH NO INVOICE and they wanted payment immediately. They acted as if I was the problem. From a moral and ethical perspective I paid them (close to $7K), however I don't appreciate the way I was treated. I did get an invoice after the fact and would have questioned some of the line items but didn't get that chance. I do appreciate the work however when asking for $7K and 6 months later, I would expect some appreciation being a customer.
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09 April 2017
If you want quality, subject matter experts in the field of hitches and towing, this is the place for you! Great customer service and excellent knowledge in their staff and workers. Thank you for getting my truck/camper set up. Best ride of all of my campers!
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02 February 2017
I've never seen service like this. Very impressed, great customer service, but that was just the beginning, Ryan and his crew lead me through a maze of "new to me" industry requirements. Made great suggestions that fit my needs for today as well as for my future in the hauling industry. I will tell everyone I come across about this company, we need more businesses like this! Thanks Ryan (and your team).
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