A few years back, my 17 year old daughter brought her car in to be fixed, Ricks was honest enough to tell her the repairs would cost more than the car was worth. Because of that honesty, ill go nowhere else for my car repairs.
I came to Rick's to have them inspect a used vehicle I was thinking about purchasing from a lot down the road. They had time to take it right when I could get there. I sat in their waiting room, and noticed that they had free cookies, water and various other amenities. They also had an area of kids books and coloring tools. That room alone showed me that they care about their customers. After I fell asleep in about 5 seconds flat, I was woken up by a technician saying my name. He took me to the back shop, where the car was up on a lift. He proceeded to coordinate what he found on the car with the printed itemized list in his hands. I know a bit about cars, but he didn't know that. He still explained everything in a way that expressed each item's severity. He was very honest about everything. Being guided around the car while it was still in the air was so much help! Back in the office, I paid the inspection fee, and thanked them for their help, and they gave me a rose. He said they give one to every customer. I had just gotten married a week ago, and she loved the rose. I've lived in Elkhart for almost 6 years, and haven't been able to find a good, honest, regular mechanic. That stretch is over. Rick's will be getting my service until I move away, or until we all get around by teleportation, haha! ALSO!that lifetime oil change deal is crazy! Crazy good, that is.
Had a recent visit where i was quoted a price and discount and i failed to ensure that it included taxes and parts where new. After the repair the cost was higher the number i was told did not include taxes and second the part was re manufactured .. they stand by their warranty but when comparing prices or getting quotes you will need to check. Apparently cant assume you will get new parts.
Rick has been excellent on every visit. We were new in town and got very positive refferals and they have lived up to them they worked with us to get our car in same day due to am emergency and provided us with a vwhicle for the day..
Rick doesnt know how to run a shop. You bring in a great tech and let him go after 1 week cause you say you can't afford him that's rediculous. Rick had a 15 year experienced tech with 5 ASE certifications. None of his techs now have ase's.. they don't properly torque lug nuts. Ya know if your slow you can send guys home early don't waste payroll.
Thanks guys,
My car is driving much better after getting a transmission fluid exchange. The staff is knowledgeable and very friendly too! Will be back.
John
They do quality work, and are very quick. The loaner car program is extremely useful as well, allowing you to go about your business as usual, rather than be stuck depending on a shuttle service, public transportation, or owning another vehicle that isn't needed by someone else in the family.
I love coming to Rick's Auto Service for anything from a simple oil change to a major car repair. They are always very friendly and informative; I am never disappointed with the quality of work and the treatment they give me. I highly recommend anyone to go to Rick's Auto Service for their vehicle needs.
Depended on the dealership for over 10 yearsno more! Rick's Auto Service: honest, reasonable, and easy to work with. Went to Rick's for a second opinion for an outrageous quote on repairs, won't be going back to the dealership ant time soon. Thanks for the fast and honest service!
Very knowledgeable, professional, friendly, honest, helpful and so much more! We drove 2 hours to check out a used car. A friend recommended taking it to Rick's to have a mechanic give it the once over before we committed to buying it. They saved my daughter from buying a "lemon"!! THANK YOU SO MUCH! Your kindness and expertise was greatly appreciated! Amazing service!