I enjoyed my stay there the service was good don't have much to compare it to cuz I don't do hotels very often
Very nice hotel. Nice rooms and very good breakfast service.
For the price I paid (100+) it really wasn't as good as I hoped. I've been to better hotels.way much better hotels. With better rooms and beds. For the same price.
Nice location. Beds comfortably fit two. Fair distance to New York City. And the service has been impeccable
Convenient location to NYC via the GW. Great staff, rooms clean and comfortable
Excellent hotel. Very clean and nicely appointed. Staff is friendly and helpful. The restaurant serves good food. Highly recommended.
At my stay in this hotel I found the service to be exemplary. All the staff was very polite a d helped whenever I needed. The amenities were all easily accessible and enjoyable. Also, the rooms were very clean and confortable
I went there one night and then we decided to keep our room for the following night. We went to there front desk and we told them what we wanted to do and we were told that everything was going to just fine. My wife and I left the hotel for a function. When we came back the room was deactivated and the Spanish guy who was at the desk didn't want to help us. We called their 1800 number and we explained to him what had happened then he ask to talk the the guy at the front desk he continued to refuse. My wife was on the phone going back and forth for an hour plus. Their customer service person was shocked that the person at the front desk was even refusing to talk with his own teammate from the customer department. It was the most terrible weekend with my wife in a hotel.
The hotel stay was okay. Slept in a bed that was clean, bathtub need a good scrub down (see pics). IHG should replace the shower curtain in room 717, along with the ceiling tiles. Staff could be friendlier, but I understand(?)..too many faces of stone. Was there low guest capacity? If so, that would explain the wait on waitress, housekeeping, front desk receptionist and waiting to check out. Maintenance did respond quickly to request to fix light panel. Food in the restaurant was good, not pricey.
Nice room. Cool bar and restaurant. Even though we picked non smoking, it smelled like stale cigarettes in the hallways and elevators. Otherwise, it was a nice stay.
Comfortable, clean and spacious! I needed a room on the fly and stayed overnight here. Very nice staff and the hotel has a great atmosphere .would recommend staying here
We stay at this place very often when we come to visit for buisness and family. The rooms are like someone else mentioned old but clean and maintained. Now the front desk staff tends to blow us away everytime. Instead of being courteous and apologizing once in while or giving an explanation of why a room isn't available, they are very unprofessional. The front desk is the face of any business, it's the "welcome to your home away from home" that I NEVER get coming here! A new front desk staff along with the updated new rooms would be a 5 star for sure. 😉
They failed to tell us the entire facility was under construction. Rooms weren't ready, and there weren't enough rooms for the group forcing doubling up, despite very early reservations​. The food was not good, except breakfast, but the coffee was awful. The staff was mostly indifferent. I would not recommend staying here.
Awesome staff. Good breakfast. Rooms are large and clean. Bed is comfortable and on the firm side. The building is a little old, but has been well maintained ; everything in our room worked except the hair dryer. There is no fridge in the room and the desk chair is not adjustable (and was really low to the ground, so not functional as a desk chair)