About
Location :
Added by Jopie, at 13 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 8:00 AM – 9:00 PM
- Sunday 8:00 AM – 5:00 PM
Gallery
Add missing information
13 Reviews
-
09 December 2017
This location is nice and big. It has a lot of good items. I did my wedding registry here.
response / report this review -
26 November 2017
Always good for unusual flatware and basic bowls and plates,kitchenwares,,Nice clean large bathrooms on the Second floor near Soho area shopping.
They carry a nice range of furniture.
Handicapped accessible small lift in front of store but u need to ask them to get the key or it is a few steep steps.Accessible on the 2nd floor by both escalator and elevator.response / report this review -
11 November 2017
Walking into Crate and Barrel is an undeniably fun experience for a home decor lover. If you're into interior design, stylish home bars, classy dinnerware - then you'll feel like a kid in the candy store, albeit a bit expensive one :) They have a great everyday prices section where I constantly find glasses and bowls and serving dishes at really good prices. For the more pricey stuff, I wait for an occasion!
response / report this review -
26 September 2017
If this store didn’t have an employee stationed at the front door at all times no one would ever speak to you in this store, at all. I would say that I’ve spent a considerable amount of time and money here regardless, but I’ve never been particularly impressed with their service standards. I love most of their furniture and find most of their housewares appealing, but there are other fish in the sea and a lot of their kitchen items can even be found on amazon. Crate & Barrel management should take a really close look at how their customers are being treated in this store and evaluate the potential loss of business from not re-approaching customers after their initial greeting and offering assistance when someone is clearly interested in something (looking intently, touching/feeling). Don’t get me wrong - I don’t need a sales associate hounding me - but I also very rarely will go hunt someone down and beg them to sell something to me.
response / report this review -
05 September 2017
A beautiful store filled with many home furnishing that I will one day own.
response / report this review -
28 June 2017
So my wife and I are moving to a new apt in August and we wanted to try out different sofas before we purchased one at the store. A staff member named Noel Kiniery helped us out. She was courteous and kind enough to thoroughly explain every detail of their products. After being briefed, we went on to try out different sofas on our own. It was a pleasant Monday evening until the following happened:
A security guard named Mid (?) walked up to us and hand-wagged the hack out of us. He runs at us pointing at his watch and goes "You have to leave. It's been 10 minutes. Get out of the store."
I just didn't know what to say to this. I sat speechless. Was this in my head or did he actually just say that? Are you even allowed to do that? I hate to be that person who asks to "speak to the manager" but only this time, I didn't have to. He summoned us to the manager's office to explain why we had to leave the premise. Mid told us that we were not allowed in the store if we were not purchasing anything.
After talking to the store manager Richard Young, I found out a few facts. Crate and Barrel at SoHo instructs their security guards to prowl around the store and screen out people who spent more than 10 minutes on the sofa. You see the only thing is, we were sitting on that sofa for like 3 minutes. I absolutely hate and try to avoid at all cost being that person who claims every unpleasant incident has to do with racism. However, Me and my wife just couldn't shake off the feeling that we were being discriminated against because of our ethnicity. It is interesting to see a common trend in Google review as well. Susan Lin's review below is pretty much what happened to us.
This episode has seriously got me re-evaluating Crate and Barrel brand. We are looking at different options because the message from them was loud and clear. Avoid this store if you don't want to ruin your day.response / report this review -
12 June 2017
I usually have a pleasant time at this location. The selection is large and most of the staff are helpful. Unfortunately, today was not a good day for a certain security guard.
My cousins and I were browsing for furniture because I just moved. We were sitting on one of the sofas when this security guard came straight to us to let us know "If you are not purchasing anything you can't stay in the store for more than 10 minutes. You also can't put your feet on the ottoman. You need to get your feet off of my furniture."
We let him know that we've never heard of this policy before and he just walked away angrily. My back was to him so I didn't see him approach but my cousin let me know that he came directly towards us while there were many other people doing the same thing we were doing, browsing.
I also don't see how anyone would just purchase an ottoman without first trying it. I did not have the bottom of my shoes planted on it, I only had my legs propped up on it. If Crate & Barrel doesn't want customers to put their legs on the furniture then a sign should be put up.response / report this review -
19 May 2017
Very helpful and extremely friendly staff helped me find registry items in minutes. Great pricing for home and kitchen goods. Easy to navigate showroom that tempts you to buy outdoor furniture even though you only have a tiny NYC apartment with one window
response / report this review -
26 April 2017
Crate and Barrel in Soho is my favorite store. If you are looking for a good quality non-stick frying pan this is the place to go. I love their sale.
response / report this review -
20 April 2017
Excellent selection of housewares and furnishings for your New York apartment. They also have sections for coffee machines, fine China and bar ware. Specialists in each department can help with finding the perfect item for your needs.
response / report this review -
19 March 2017
For all your home decor needs and wants. Best customer service.
response / report this review -
16 March 2017
Who doesn't love Crate and Barrel? This Broadway/Houston location is beautifully arranged and the staff are extremely helpful.
Two floors of quality crafted items ranging from essential furniture pieces to tiny knick knacks.response / report this review -
20 February 2017
Great selection. Tons of niche and beautiful products. Not cheap.
response / report this review
