Went there for a company party. We had dinner which really wasn't very good the beef was cold as was the gravy that was on it. The pork was over breaded and it was very salty. The pasta was overdone and gummy. The roasted pottatoes weren't too bad if they had been hot.
The room was spacious, clean, and attractive. The staff was helpful and the breakfast was great. There were issues with the ice machine but they sent out the following day and bought ice for the guests to use. We did think the price was a little steep for the location. Not sure if that reflected the time of year but it was higher than other hotels we've stayed at that were comparable.
What a wonderful place to stay (especially if you have the room with huge tub). The staff were very friendly and the breakfast was good. I can't wait for some day, when we go again!
Room was nothing special but clean and adequately furnished. Staff was very friendly. Cookies and beverages 24/7 in lobby is a nice touch. Breakfast buffet filling and above average
for motel offering
Very convenient location. 10 minute drive to Letchworth State Park. Wide variety of items at the free breakfast, warm cookies & clean hotel rooms. I stay here yearly. This year I was extremely disappointed. The quilt has been so poorly washed that it is like two sets of sheets put together with lumps of stuffing in between the sewed area. I checked with several other guests and they all had the same observation. This is not what you would expect for this quality of a hotel.
Revolting bedding! Duvet has hard lumps of stuffing between two thin sheets. Asked manager for new blanket and he brought an identical one saying "this is how they're sent to us." When we expressed our dismay at the uncomfortable bedding for the price of the room and reputation of the hotel chain, he shrugged. This is extremely disappointing for a Country Inn & Suites. I've stayed in Econolodges with nicer blankets.
The suites are very comfortable. The bed extremely good. All good except HBO wouldn't come in. Oh well. They tried to help. Not their fault.
There are some very nice nice staff there. Both the people who worked the kitchen area during my 3 days (older woman I kept almost running into (LOL) and a very nice late 20's man were both kind and funny. 5☆ 8/29/17. Mt. Morris.
Elizabeth Sheedy.
Clean well kept rooms. The staff were excellent. Overall a very nice place to stay. Will be staying here again. When I am back in the area.
We've stayed here once a year for the last few years. I love this place. The staff is so friendly. It's clean, comfortable, and has great amenities. Highly recommend.
Friendly staff. Great breakfast. Clean room.
Breakfast was reasonable, rooms well attired, comfortable bed! Only significant problem was fairly thin walls. I could hear my neighbour on the phone in the morning.
The room was clean. There was time for adults only in the pool. The staff was very kind and helpful.
This hotel was excellent! The room was clean and nice, the continental breakfast was wonderful (cheese omelettes, sausage links, oatmeal, bagels, fruit salad, yogurt, etc), and there were free cookies in the lobby. Also the location was phenomenal for going into Letchworth State Park. I highly recommend!