Nicely decorated but lacking in the details. Outlet covers and outlets are different colors, paint on flooring and trim work. The TV in our room and the breakfast room did not work. Fruit and breakfast was rotting in the bowl. Bed was comfy and hotel was quiet. Staff was friendly.
Loved the recent decor updates. Fresh new contemporary furnishings, flat screen TV's and high end linens. Beds were very comfortable and everything was spotlessly clean. We felt the breakfast was a step up from the usual, with the inclusion of fresh cut fruit salad and quality coffee. Easy access to the highway, take out restaurants, a local bar and gas stations. Additional features include: free parking and free WiFi. This will definitely be our hotel of choice when travelling to Indianapolis.
Place itself was fair as far as hotels go, nothing elaborate but far from the worst also. I booked this place with points so it was free of charge. Upon checking my credit card statement a few days after my stay I had a charge of $33. I did not authorize the charge. it is being taken care of as we speak(refund) and when I spoke to the customer rep she said that the credit card I used for incidentals was "accidentally" used upon checkout. Seems like a very weird reason for a charge to appear. "upon checkout," what does that mean? I am under suspicion that this charge was fraudulently charged to me by the hotel(someone at the hotel) in hopes I would not see it. Accidents happen, but this one was sketchy, buyer beware.
The hotel has been remodeled and it is VERY nice. The breakfast is included and is a large selection of both hot and cold food. The pool is nice and warm. The room was very clean and well decorated after the remodel. I will be back for sure.
Rooms are large, clean, and comfortable. The kids loved the pool and the free breakfast was not only a huge money saver, but tasty as well
Newly renovated rooms and lobby. Very happy with our stay. The staff went above and beyond to help us. We've stayed here previously before they renovated and we're still happy.
Mixed feelings about this hotel. We have stayed here 2 years in a row when we have traveled to Indianapolis. This time you could tell they were under construction, not a big deal. Everything seemed to be put away and cleaned up. Our room on 3rd floor had already been remodeled. Loved the updates! We did end up finding a dirty sock tucked up under the bed skirt and a cigarette butt under the entertainment center in our room. Other than that our room was great!
Breakfast on day 1 we had to wait for more hot food to be made because it was empty. Not a big deal. We waited. Day 2 breakfast again, no hot food. There was a couple people already waiting on food. No big deal, we will wait. At front desk I was told they were making more food. We waited just shy of an hour for food. During this time, breakfast ended. We were told "get what you want, breakfast is over. Eggs will be done soon " when he woman "Teresa" that was cooking came out I asked if eggs was the only thing she was bringing out. She said "yes eggs is all, breakfast is over it is 1030 " I replied with, I know but we have been waiting for over 30 minutes for food to come out. We waited another 25 minutes for scrambled eggs. Then we had aluminum foil in our eggs. What a waste of time. We also had to listen to terms complain the whole time because the eggs take too long to cook and she needed to get this cleaned up breakfast is over and she is still cooking. Well, if food had been out, we could have eaten and left well before then.
After we picked out the foil and ate some eggs, we were leaving eating area and she apologized that the eggs too so long to cook. I didn't even respond to her because I was upset and didn't want to say something I would regret or something out of anger.
I do believe we will try a different hotel next year.
As many noted it is under construction. Family member reserved room not knowing about remodel. Staging and timing appears to be poor. Outlandish price for the mess. Finished areas look poorly done. Look for another hotel. FYI, I've been in facility design, construction, operation and maintenance for 30 plus years.
This place is not worth the money. They don't respect do not disturb and they won't return deposit. Besides, who charges a 100 dollar deposit on a hotel room anyway. They said I would get deposit back in 47 hours and it's been 72 and still no money.
I wish I could say good things about our stay at Country Inn but unfortunately that was not the case.
From the moment we walked in we had a bad feeling about this place. Yes, we were made aware of the construction going on but we were not expecting it to be so inconvenient and a mediocre experience.
To begin, the woman at the front desk was very rude. She seemed to be annoyed by our arrival. With our hands full of our luggage we kindly asked her where we could find a cart and all she could say was that there was none available because they were being used by the construction workers.
So here we are trying to juggle our luggage to our room when we are greeted by a cloud of dust and a very strong smell of paint and chemicals. And to make things even worse we are woken up early the next morning by the sound of pounding jackhammers.
When we were checking out we asked to speak to the manager to address our concerns but we were informed that he was not available. We left our information with the gentleman at the front desk who told us the manage would reach out to us.
Almost 2 weeks later we have yet to hear from him or anyone from Country Inn. .
You would think that a well known establishment would attempt to take and extra step to try and make our stay more pleasant especially with the construction going on. But that was not the case.
​Being six weeks pregnant, which we did make the staff aware of, I would've expected better treatment and attention. I really hope the fumes I was exposed to during my stay don't have any negative effects.
Shame on you Country Inn. ​
Hotel was actively being worked on which, while normally is not that noticeable, was very apparent from the start. Tons of dust everywhere and just getting to the elevator required us to manuever around both materials and equipment. We had previously stated at this location without any issues so we were a little disappointed coming back. Renovation is understandable, I just think that maybe the guys doing the renovation should have taken more time on certain things and maybe they were rushed to complete. Willing to give it a shot again after everything calms down in a few months but in the meantime, I won't be staying.
We booked a queen room with hot tub for one night. The staff was friendly. Our room was clean with a comfortable bed. Price was reasonable. Breakfast was free and basically a typical continental breakfast from any other hotel, so that was nothing special. Overall a good choice, especially since this was our first time staying at a Country Inn hotel.