Name: Holiday Inn Express & Suites INDIANAPOLIS W - AIRPORT AREA
Address: 5855 Rockville Rd, Indianapolis, IN 46224, USA, US
Telephone: +1 317-554-0900

Holiday Inn Express & Suites INDIANAPOLIS W - AIRPORT AREA is a lodging, located at 5855 Rockville Rd, Indianapolis, IN 46224, USA. They can be contacted via phone at +1 317-554-0900, visit their website www.ihg.com for more detailed information.

Location :

5855 Rockville Rd, Indianapolis, IN 46224, USA

Contacts :

Added by Jopie, at 26 February 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Anonymous

19 December 2017

The room was great but the people who worked the front desk we're horrible to my wife and mother in law. The was a disagreement over the room charge and our group were talked down to. Won't be staying there again.
Anonymous

10 December 2017

Out dated rooms. Things were broken in the room such as the mini fridge is so unlevel that when you open the door, the whole refrigerator wants to tip over. Then the toilet had a poo streak that neither I or my wife created. Pop corn ceiling and the elevator was super loud like something was grinding so that was skeptical. Not worth 110 dollars. Low water pressure and lime scaled shower head. The lobby was really nice though. Maybe the hotel is in mid remodel of the building. Good parking areas and a nice pool and work out area. Nice staff other than the lady behind the counter was giving me the vibe that she thought I was going to smoke in the room. She was persistent about not smoking in the room and repeatedly said the fine is 250 dollars. I don't smoke so idk what her deal was
Anonymous

02 December 2017

Very nice room, included a refrigerator and microwave that we were not expecting. The beds were very comfortable.The shuttle to the airport was on time and the driver was very friendly. Our flights left too early to enjoy the free breakfast. Pool area was VERY NICE with a waterfall from the hot tub overflowing into the warm pool.
Only drawback I noticed was the lobby was very small. Which made it difficult to move luggage through while people were standing @ the counter to check in.
We will definitely stay again. Booked through Park Sleep Fly @ a nice discount.
Anonymous

22 November 2017

This place thought of everything! Hotel rooms and entire place was the cleanest I've EVER been to. The staff was professional yet very occomadating. The water fall decor and atmosphere was so wonderful! Towels are folded like on a cruise ship, toiletries are top of the line, stayed leaving the state, and returning and just thrilled with our beautiful, spotless bed and room! I didn't even get to the free breakfast or beautiful pool! I wish the owners would build one in my area, I would be proud to work there and represent them😊
Anonymous

20 November 2017

Its obvious to me this was not originally a holiday inn. That's totally fine. I thought it was odd at first that the HIE shared a parking lot with a motel 6 but honestly it didn't make a difference. The inside of the hotel was nice. I stayed in an executive suite so I had ample space and even enjoyed having two microfridges in the room. The pool and hot tub area was also unique and enjoyable. The gym to me had subpar equipment and were difficult to use. The cycle kept rebooting every couple of minutes. overall a great place to stay. just don't let the elevator surprise you. it works and is safe.. just a little different. I'll let you figure out why!
Anonymous

15 October 2017

Making reservation on the telephone was very difficult with many dates. Wrong prices quoted, wrong dates booked, wrong number of adults and no confirmation via email could be provided. Reservation details could only be obtain over the IHG reward program website after nearly one of hour telephone support to get access to the site. I sure hope the room and the breakfast is better than the reservation process!!
Anonymous

06 October 2017

Great location near the airport and the business I was conducting as well as being within 15 minutes of downtown. That said, the Hotel has been spruced up somewhat but the bones are dated. Depending on which room you get traffic noise can be an issue.
Anonymous

07 September 2017

Great staff. Breakfast is pretty good. They change it up once in awhile so it's not always the same thing. Rooms are clean and comfortable. I stay here every week and I still don't mind coming back.
Anonymous

18 July 2017

Love this location right off highway and close to everything. Love the hot breakfasts in the morning. The hotel always smells clean and fresh. The staff welcomes u with a smile and hello. Housekeeping freshen the room with clean towels and makes ur bed! I need to take them home with me. We will always stay here when in Indianapolis.
Anonymous

16 June 2017

Nice room and location. Front desk personnel ALL GREAT! Very pleasant anytime you even passed them let alone over the top responding to any question or request. Nice to feel like they truly appreciate you choosing "their" hotel. Would definitely stay here again if in the area.
Anonymous

07 May 2017

Check in was easy, staff is friendly and the room is clean. It is tucked into the back of a Sam's Club parking lot so ingress and egress could be better.
Anonymous

28 April 2017

After making a reservation mistake, I immediately called and asked if it could be fixed. Unfortunately, they said that the only way to fix the mistake would be to cancel the reservation and make a new reservation which would cost me to lose my $600 deposit. Rather than lose the money (because they said it's impossible to refund the deposit) I decided to just take the room I had reserved. After getting there and trying to check in, they said that they wouldn't let me check into the room I reserved because I was 20 years old. And they refunded the deposit on the spot. Do not tell your customers that it's impossible to refund a deposit to fix a mistake only the refuse to service that person and refund their money in their face. Horrible customer service and it really puts me off from using another Holiday Inn. The GM that I had this experience was named Kevin, which seems to be a common factor in bad experiences with this hotel.
Anonymous

16 March 2017

Stayed here Saturday/Sunday, along with my wife and aunt. The lobby is small, yet, cozy. Check-in on Saturday was very easy. The two gentlemen working the front desk were friendly, professional, and started our stay with relaxing and fun conversation. Very welcome after a 3 hour drive. Our rooms were upgraded, which was a pleasant surprise. Once in our rooms we found them to be very clean and spacious. The beds are super comfortable. We left the hotel to visit family, and upon our return the elevator wasn't operating. Since this elevator was located right by the front desk I spun around to notify the lady working the front desk and she immediately contacted maintenance. It was a very quick response, and the maintenance man apologized for the inconvenience, as well did the front desk person. Upon check-out on Sunday the same two gentlemen, from Saturday, were working the front desk. Our conversation continued, as if we were old friends. Personnel make a business and the people we came into contact with definitely made our stay a pleasurable one. I will for sure be staying here again and recommending it to others needing to stay in the area.
Anonymous

14 March 2017

I had a very bad auto accident and ended up staying here for 3 nights. Everyone was very kind and helpful while I was going through all of this. I want to especially point out a few people who went above & beyond for meDeShawn at the front desk. She was very concerned for my well being and always checked to make sure that I was OK. She was very understanding and helped me so much. Gabby, who worked in the food area for breakfast was outstanding. After the first day she remembered what I liked and if they were out of it on the buffet, would go in the back and if she was able to find it there, brought it out for me. I was usually one of the last people to come down for breakfast but she never rushed me. Considering what I was going through, although it may seem trivial to some people, every kindness was SO appreciated I can't even begin to tell you. Kevin, at the front desk, was much less accommodating. While everyone else that I had contact with was warm and friendly, Kevin was rather cold. The room, and other areas in the hotel were clean, with a comfortable bed.
Anonymous

05 March 2017

0 STARS!!! ****BEDBUGS!!!!! ***DO NOT STAY***I was on a business trip and my company had this hotel arranged. Kevin the assistant manager and the manager (who would not give his name) was completely rude! I woke up this morning at the hotel and was itching all over. I have bed bug bites all over my body. They didn't try to fix the problem. They even charged my company today as a day stayed, even though I left with my belongings at 11am.

They can't get away with this, and I will make sure to call the health department on them, etc. Anyone else that knows about this or had any experiences at this hotel-please reach out to me and we can stop this!