Name: Coughlin Marysville GM
Address: 15801 US-36, Marysville, OH 43040, USA, US
Telephone: +1 937-644-9000

Coughlin Marysville GM is a car dealer, located at 15801 US-36, Marysville, OH 43040, USA. They can be contacted via phone at +1 937-644-9000, visit their website www.coughlinmarysvillegm.com for more detailed information.

Location :

15801 US-36, Marysville, OH 43040, USA

Contacts :

Added by Jopie, at 30 August 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Joseph Travaglianti

19 December 2017

Brought my 2018 GMC in for a simple tire rotation and fuel filter change. When I got my truck back the left camera wasn't working correctly. Can't get them to correct the issue. Worst GM service department I've ever been to.
Whitney Carroll

13 September 2017

I had a rather bad experience at Coughlin Marysville, probably the worst customer service I have ever received. Do not expect for them to budge at all from asking price listed online. The vehicle I test drove was not clean whatsoever, even found a used Powerade bottle while looking under the seats. Huge waste of my time.
Rita Armstrong

02 September 2017

We went to Coughlin's just to gather information and to look at the inventory. However, we found a vehicle we liked and ended up buying a Ram. We appreciated that they were so helpful, friendly, informative, and did not pressure us, even though they knew we had not planned to buy at that time. We would highly recommend this location for their professional treatment of customers.
Zach Burleson

14 April 2017

I went to purchase a Chevy Colorado from Coughlin last fall, and even though I had to go to another dealership because they didn't have the exact one I wanted in stock, they were still very friendly and professional. Even though I did not purchase from them, I do take my truck there to have it serviced and so far, I've not had a single bad experience. I'm looking forward to working with Coughlin Chevy for years to come.
Tracy Kiggins

06 January 2017

Just got my 2nd Grand Cherokee from Coughlin Marysville. Awesome experiences both times, thanks to Kendall and Randy! Fun to work with and no pressure, that's why we came back! Thank you!
Jean Miller

06 November 2016

Got an oil change and not long after noticed dripped oil all over the driveway. Got under the truck and found out the oil filter could be unscrewed easily by hand. Not good. Your service department was off that day and I am very dissatisfied. Have always had my 2012 Chevy Silverado serviced there.

Craig Miller
Michelle Proia

05 October 2016

On 9/29/16 my husband R. Roe took his car in for a defective and unsafe oil leak under warranty. They falsely said it was fixed and released it. The entire pan of oil leaked on 10/3/16 in our newly-concreted driveway and ruined 3 foot by 3 foot section. They were embarrassed and said to bring it in right away this afternoon and would work on it. My husband is a tournament fisherman and we were going to haul his bass boat to Lake Norman tomorrow in North Carolina for five days. We brought the truck in a second time and they again falsely claim they fixed it. My husband brought it home at 6 pm tonight and it leaked an entire pan of oil again in another 3x3 foot section of our new driveway. They left us no time to take it to a better dealership to fix it given the time of night. We went back and talked to the young man at the service counter. He said the service manager left. He got the GM - Tom M who came out after several minutes and said there was nothing he could do to help us with getting on our trip. They would try to fix it a 3rd time tomorrow, but we needed to leave for our trip at 5 am. He would not offer us a rental, and also said he had no truck with tow and we could not take anything out of state (we were going to NC for 5 days) - six hours away. There was a big sign behind the desk that said they'd get customers rental cars and another sign calling them the GM Giant. I told Tom he was leaving us no option but to recoup our vacation costs (since we prepaid our $1500 plus cottage with no right of refund) in small claims court. We also had the expense of finding a rental car (this late in the game) that had a tow package and which could tow a large bass boat. We would not be able to take our trip tomorrow and would miss the main events we were traveling for in NC tomorrow as well. He said we made a threat to him about court and he did not have to take that CRAP. he was not going to help us if we made threats (again we said we'd have to seek remedy in court.not much of a threat). Actually, going to court is a legal right when a dealership fails to honor a legal warranty. We asked Tom who was higher than him since we were in shock he used a profanity in front of other customers and us, and he said he was the highest person in the Coughlin Automotive Group and that he runs the whole place. A kind worker later gave us the name of 2 senior people in the Group who are high above Tom and who we will contact in addition to the Attorney General's Office regarding the unsafe nature of the vehicle and our concern for public welfare. They released the car twice in an unsafe condition knowing we were planning to go on a 6-hour trip - the engine could have locked without oil and caused a fatal accident situation to us and others. I asked for the service reports from both visits and was stunned to see the same tech worked on the car both days. I asked if this was unusual since the tech got it wrong the first time. They told me it was their policy that the same tech had to work on the car the second time - which explains why it still is unsafe and not fixed. We also forfeited VIP pre-race weekend event tickets this week for Toyota Racing Friends and Family Charlotte Motor Speedway events as special guests of the Edwards and Busch families, since we do not have a safe vehicle for our trip to NC tomorrow. My husband had a serious medical procedure under anesthesia yesterday at Riverside Methodist, and the incidents today have worsened his ongoing condition. Man in the store slipped us his # to be witness since he could not believe Tom the GM's reaction and no accountability for failed repairs - and for Tom shouting at us he was not taking this CRAP when we said we had no recourse except small claims since he refused to do anything for us. The Coughlin website represents honest, thorough service work and technicians who get it right, the first time. We also lost the value of two work vacation days (Mon and Tues) preparing for a moot trip. They refused to give me report for the 3rd failed service.
Dejan Popovic

06 September 2016

Traveled 9 hrs for a Corvette. Erik and the team made everything effortless and described some of the cosmetic issues that the vehicle had perfectly. Honest Dealership and got me out in 1 hr and filled the tank full when I asked.