Name: Charles Penzone Grand Salon at Polaris Parkway
Address: 771 Polaris Pkwy, Lewis Center, OH 43035, USA, US
Telephone: +1 614-418-5350

Charles Penzone Grand Salon at Polaris Parkway is a beauty salon, located at 771 Polaris Pkwy, Lewis Center, OH 43035, USA. They can be contacted via phone at +1 614-418-5350, visit their website www.charlespenzone.com for more detailed information.

Location :

771 Polaris Pkwy, Lewis Center, OH 43035, USA

Contacts :

Added by Jopie, at 14 January 2017

Monday 11:00 AM – 8:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 8:00 AM – 7:30 PM
Saturday 8:00 AM – 5:30 PM
Sunday 11:00 AM – 5:00 PM

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Anonymous

22 December 2017

I was charged $200 for a “balayage” that was not a balayage whatsoever. Instead, I was given partial blonde streaky highlights on the under-layer of my deep brunette hair… and I was robbed about $100 for the discrepancy in the service. What makes it worse, is that I came very prepared with photos of exactly what I wanted, and the stylist said she could absolutely do it. I trusted her since I chose to pay top dollar for one of the highest levels of stylists. Fail. Being very unsatisfied with this visit, and being let down by the stylist, I called the salon to get my hair fixed.
The next appointment sounded very promising, and the receptionist told me they could correct what was done wrong free of charge. So I went into my SECOND appointment to lighten up my hair, and was rudely greeted by my new stylist. I figured she was being so blatantly rude because I was not paying for her service (even though I intended on tipping her afterward.) She combatted everything I showed her/told her; so much to the point that it literally brought me to tears in her chair.
She was incredibly rude and demeaning, and made me feel terrible the whole time that I didn’t like the result of the service I had prior to seeing her. I have never felt so uneasy and uncomfortable in a salon as I did today with her. AGAIN, I left with my hair looking nothing like what I wanted it to look like; not even similar.
I will absolutely never bring my service back to this salon and will deter any and all of my friends/family. Way overpriced, and they failed to deliver the simple service I went in for twice. Thanks for a waste of time and waste of money, Charles Penzone!
Anonymous

07 December 2017

Great experience! Great service versus chain salons.
Anonymous

30 November 2017

I had an appointment for hair cut .. this might be sixth time we are visiting Charles Penzone Polaris . No one ever informed me about policy that we are not supposed to take our kids who are below 9 years. Past six times nobody had informed about it .. finally I had to cancel my appointment and go to different salon. We are really disappointed about this.
Anonymous

26 October 2017

I normally visit the Dublin salon and would rate it a 5, however my recent visit to the Polaris salon was less than satisfactory. I wasn’t checked in correctly by the front desk attendant, so my second appointment almost didn’t happen. During my appointment, I overheard other salon professionals talking about clients in a way I would prefer not to be talked about. It was at that point I thought to myself, why am I paying so much money for this? CP has really gone downhill. I’ve had better experiences in random mall salons. Upon checking out, the same front desk person apparently only charged me for one service, of which I was unaware (ironically the only service he successfully checked me in for) so I received an inconvenient late-night call asking for my credit card number. I’m thinking, I’m sorry what? I was being told I hadn’t paid, which I had - just apparently not for all of the services. Due to the lack of commitment to do the job correctly, this mistake was somehow my emergency. I paid and I’m not trying to get anything for free, and the salon professionals that I worked with during that visit were wonderful. But, it is the support staff and management that make or break the special atmosphere this salon used to have. I’m sorry, but I won’t be back. I’m not willing to pay that much for such a low quality operation.
Anonymous

24 October 2017

First time ever going and walked out with a hack job haircut. Think I could have done better at great clips for a fraction of the cost. I even paid extra for a stylist that had more experience and for curly hair. Ugh
Anonymous

28 September 2017

I got my hair cut by Carman. It was an absolutely wonderful experience. The salon over all was very comfortable and clean. Service was good and they have a large variety of drinks available (Pop, tea, water, hot chocolate, etc.). I like to have short hair but I have been avoiding getting it cut the past couple of years while since I have not found a hairstylist I trust.

That being said Carman was great! She listened to what I wanted and my concerns about getting it cut short. (My hair tends to become round when it is short and I prefer a more sleek/ choppy look). Then she continued with the cut and color which was timely and efficient, and the cut overall was awesome! It is exactly what I was looking for and looks wonderful.

Overall, I highly recommend Carman for anyone who wants to get a pixie or other short hair cut.
Anonymous

02 September 2017

Love going here to get my hair cut and colored. Liv always does an amazing job!
Anonymous

04 August 2017

Jill is super fast for highlights. Whole head foil --out the door in 90min. Perfect. She's good with getting you white white white too. No blonde or yellow or gold 😷. Jill is 🙌🏻.
The only reason I gave 4 stars instead of 5 is the way you tip at the end with the weird envelopes and mail box and cashvery inconvenient.
Anonymous

01 June 2017

Rosie is like a men's haircut savant. I've paid more, but she is the best I ever seen.
Anonymous

25 May 2017

An Oasis. Love the massages. Dan is a fantastic masseuse.
Anonymous

25 February 2017

I went to the Grand Salon at Polaris yesterday to get a neutrient manicure done. My nail technician was Elle, and she did a wonderful job! She was fun to talk to, and my nails came out looking fabulous! I will be returning!
Anonymous

30 January 2017

I had a young lady do a dye job & cut, it was the absolute best job I have ever had done! I'm actually calling soon to make an appointment this month. Fingers crossed whoever she is, that she's still there. However, I had a Charles Penzone employee(at the time, she has since been fired) offer to come to my home to do my hair for a fraction of the price. ZERO stars for her. She jacked my hair up bad! Was crazy when I pointed it all out. She was referred to me by family. Please everyone, go to the salon! They will make it right if you're not happy. It's not worth the headaches of getting it done cheaper at your home.
Anonymous

21 January 2017

This place is one of my favorites. You pay for a good haircut but it doesn't break the bank. It's a really nice facility and the girls have always been very attentive.