We recently purchased a Subaru at competition Subaru in St James. We want to personally thank Kirk Anderson our salesman and David Rivera the financial manager for their excellent service and assistance.
They were both straightforward, very knowledgeable, and both very friendly. We felt no pressure, no games were played and the price was acceptable with no hidden fees or surprises! It was the most pleasant car buying experience we ever had! We would highly recommend the friendly staff of Competition Subaru to our friends and family! Thank you very much!
Connie & Ray Santiago
I’ve been in sales for 30 years and Lisa Cain and David Rivera did everything right!
They were professional, courteous and passionate about doing their job well.
I got a great deal on a great car and really appreciate all that they did from start to finish of the process.
I highly recommend seeing them both for an outstanding experience…
I just brought home my all new 2020 Subaru Forester today and I am absolutely in love! Rodney was so informative and broke down every detail of the car. He guided me through the whole process and even stayed after hours to make sure that I left the dealership confident and with all the information I need. He was just amazing all around and was definitely a pleasure to work with. If your thinking about getting a Subaru then definitely stop by the Competition Subaru of Smithtown and talk to Rodney!
I just brought home my 2020 Forester today!! I'm absolutely loving it! Bob T. was so informative and helped me learn all of the features the vehicle has to offer. Everything went smoothly when I went to pick it up. Justin in the finance department was also a pleasure to work with. If you're thinking about getting a Subaru, definitely stop in and talk to them.
If you're considering buying a Subaru, Gregory Giordano is the sales associate, to ask for! He is personable, professional, and knowledgeable. He will find the best fit for you, at the right price. The entire process was pleasant and not rushed. Gregory spent over an hour going over every aspect of the Subaru Forester, to ensure I knew every feature before driving off in my new car, which I appreciated. Thank you, Gregory for making this experience, terrific!
I was greeted by a friendly and professional valet and service writer. I waited for the repair, and the waiting area was clean and comfortable.
Very unprofessional, they do not know how to call you back. Very good at taking a deposit, promising a car for 3 days later, and 2 weeks later no callback, no car, no communication. Now you can keep your car. Donaldsons was great should be zero star review
Terrible customer service. Dealt with Carol Glass, so-called internet sales manager who knows nothing about cars Really just a customer service person and a bad one at that.
When I asked for window sticker for a car, she said she would have a sales person Jeff Barkan call me. A day and half went by and I did not receive any calls from Jeff. When I emailed Carol again to confirm a spec. on the same car, she had the nerve to tell me that Jeff informed her I was not in the market for a car and that this is for a friend!!! Well I do not know what Jeff was smoking! One thing is clear, this dealership and these 2 people are clueless. Needless to say I will take my business somewhere else since they are not anxious about selling a 2017 model.
Vinny Derenzo the Salesman and Dina the finance manager, were consummate professionals. No Gimmicks, straightforward transaction. Pleasantly surprised. Very positive experience. I used Costco membership pricing and felt I got a great deal as well. They have earned my future business and referrals at competition.
I was interested for Forester and I ask questions for future Subaru accent ! I guess Old guy with mustache whatever name he is with leather jacket from rocy Italian boxer movie but so old was so busy with other customer ! Or want see buch of $$$$ ignore me :) my brother with me entire time he is interested brz and will get it from somewhere ealse . My brother come all the way from NJ and I come from Queens, Guess what I will buy Toyota Highlander ! Thanks for not been professional !
The worst dealer ever! I bought few new cars before it wasn't my first new car. They will promised u things, even actual cars and the " sorry we just have better option in stock". If I could they would get -10 from me. Went to other subaru dealership and got even BETTER deal! And they had it in the parking lot just saying - do not business with them unless u have extra money to spent and buy something that u don't want
The sales man at this dealership was very good and worked with you as far as a deal and helped me feel comfortable buying the car from them. I came from Honda of Huntington before that where is was very classic to get a deal for your car it's going to take a couple hours and quite a few arguments. Overall good experience and I bought my car from there.
I just left after being locked in there for an HOUR. After speaking with the salesman (who was knowledgeable, okay I'll give him that), him and his team were in SUCH a rush to leave that they LOCKED THE GATE of the parking lot with me and my boyfriend's mother inside. We honked the horn at their cars and they didn't bat an eye. Had to call the cops to get out.
Regarding sales, I was being pressured into buying features and colors I wasn't interested in. The salesman even said "I better buy the car" and he even took a personal phone call and cigarette break in the middle of our conversation.
Not to mention, Grand Prix Subaru offered much better prices and better customer service. They locked me in at Competition Subaru, but they will never lock me down for a deal there. So unprofessional. This was an awful experience.
Had an unexpected malfunction with my Subaru on my way down from New Hampshire to Long Island for a quick two day visit. Contacted Competition Subaru who took the car in immediately, found the issue, determined a part was needed that was not in stock. They gave me a loaner car that was brand new, ordered the part to come in next day and had the car repair by 1pm the following day, less than a 24 hour turn around. They were life savers. All service people were knowledgeable, professional and all around a pleasure to deal with. Wish I lived in the area as I would purchase my next car from them.
The service department is extremely unprofessional. Terrible costumer service.
Went to competition Subaru multiple time with the same issue (2017 Impreza) and still not fixed. Poor communication. If I could give zero stars I would have. Very incompetent. Stay awayyyyyyyyyyyyyyy
Sales people are fine. The service department is absolutely terrible. The first time I leave my car for routine servicing, they keep the car the whole day after I dropped it off for a scheduled AM appointment. When I called them at 4PM to ask if I could pick it up, they responded, "Your car is next". What??? Then I bring my car in and wait, again with a scheduled appointment. I am told it would take and hour and a half. A half hour later, my car is still sitting in the same spot I parked it in. After I questioned them, they said that 4 guys called out and had 8 cars in front of me. What a bunch of inconsiderate scum.
Salesperson, Jeff B. was extremely helpful in negotiations, finalizing the deal and providing the orientation process for our new car, a 2017 Outback. He extended himself in hunting for the car with the exact options we wanted when the waiting time for one from the factory seemed to be taking too long. He found what we wanted in a NJ dealership, and had it delivered to Smithtown within 3 days. He has also phoned personally to see how the car has been, which has been wonderful. I couldn't be happier with Competition Subaru, but especially with Jeff. Also, my comparison shopping found the best price for my car was at Competition. Thanks!
Agreed to a price then they changed it. Walked out and went to Riverhead. Bought my car at Riverhead. Superb.
Competition Subaru was knowledgeable and efficient. They gave me the best price. I knew what I wanted, but the best part of the experience was the amazing, knowledgeable sales staff. Honest. Will come for service also. Recommend highly.