Fantastic Service Dept. That is Jamie & Jeff.
Worst experience I ever had, felt ripped off everytime I had to deal with this company. Salesman Mark was great, but that is where it stopped. Sales manager Gary was very rude, disrespectful and talked right over and through me as I was attempting to voice some of my concerns. Finance ran us through the mud, after explaining to them we prefer a local credit union and we are aware they are a "preferred lender" of Jim Winters, they still ran our credit through 9 lenders (which I was told 3, but had to find out on my own it was actually 9) before finally calling myself to the original credit union I requested in the beginning and got a loan. Set an appointment for service, that they postponed it for a week, only for them to tell us now its 80 miles out of warranty and nothing they could do. Coming from a person that has bought 4 new cars in the last 7 years, you would think they would want to keep me around. This is my first time ever leaving a Google review because in my opinion most businesses deserve at least a chance to make it right, but I think after 3 different incidents all going poorly, I had enough.
I have always received excellent service from Jim Winter. No complaints.
The customer service is stellar, and I always get taken care of. They are quick and make it so easy to get your car fixed.
Non pushy and knowledgeable sales people.
This place has a great service department with reasonable prices, friendly staff and a great lounge with WiFi, coffee and water while you wait.
Was honestly dreading the whole process of buying a car, but these guys really impressed me with how much they care about their customers. They are genuine and really do go the extra mile to make sure you feel satisfied. Definitely worth the visit
I went in to have a key for my 1998 Buick LeSabre programmed, come to find out it didn't need programmed, it just needed to relearned, so they didn't try and rack me over the coals.
2013 GMC AcadiaVehicle was involved in a front right deer accident that pushed the front bumper, top of hood, right fender, and completely smashed the right headlight. Vehicle was repaired, without an issue. Shortly after repair was complete(2-3 weeks) we noticed right window wasn't operating correctly(going off track or mechanism was bent). At the same time we noticed the A/C was having issue on the right side climate(blowing warmer than the rest of the vehicle) also the A/C overall wasn't cooling as it should. We addressed these issues when we dropped off the vehicle at the Jim Winter to R.J.(Service writer), we were told that it would be a $130 "diag fee" just to look at the issue(Hourly labor rate is $125 an hour), to have my Honda CBR600RR Serviced at a dealer is only $90 an hour! I asked if the A/C system was checked for issues after the accident because of the front collision, I was told "No, they don't check those sorts of things out unless it's has visible damage." by R.J. So, I guess a front end collision at 55MPH and causing thousands in damage wouldn't warrant function checking components that might be effected by a crash? GUES NOT AT JIM WINTER! Nope just throw parts on it, and charge the insurance company double what it would cost down the road at regular body shop, and say but we're a GM Certified collision center. Well, I will be contacting my insurance company with the issues stated above, and question why this wasn't checked after the accident, and address the window not working correctly. I will not give a dealership my business that is just out for a buck. All my business will taken elsewhere. GM Certified my ass.
Oh and apparently the window motor "Is going out." is the new recent development. Good luck Jim Winter.
Had them make a key and it did not work
It's still car buying, but it's not as painful here as it is elsewhere.
Phil Moore and John Thompson are top notch. They stood by me on a used car I purchased from them above and beyond their contractual obligation. I highly recommend Jim Winter for all of your automotive needs.
Excellent organization from top to bottom. The sales experience was easy, no hassle and more than fair. The service department is among the very best that I've ever dealt with.
Great place, great customer service, great selection of new and used vehicles with the best deals in town. Everyone should go there and check out what they have when looking for a vehicle. You will be happy you did!!