About
Location :
Added by Jopie, at 05 February 2017
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 12:00 – 5:00 PM
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13 Reviews
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23 December 2017
Rude employees, the guy I talked to had absolutely no interest in helping me. Every customer relationship is important, especially when you are spending the amount of money a Mac costs. Never stepping foot in this store again.
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17 December 2017
Yesterday I went into CityMac in a panic because the sim card tray was stuck on my iPhone. Sarah was so helpful and had the technician look at it right away. They fixed it and I was on my way. Customer Service the way it should be!
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02 December 2017
Mickey was a joy to work with! Although I am not technically sophisticated, he kindly and patiently worked with me to ensure my learning the iPad. Thank you.
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26 October 2017
Last week, I brought in a iMac for diagnostics and upgrades. Ian worked with me and went above and beyond to support the process. He took the time to answer all of my questions in layman terms. He was also patient and kind, which are two virtues often missing in customer service. Ask for Ian!!
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09 August 2017
Took my MacBook & charger to store for diagnostic & repair. Left laptop & charger with them. Work completed so returned to store which was 60 mile drive one way. Paid for service & picked up laptop. Got home realized they didn't return my charger. Called store. They denied having my charger. Received a canned response. I never do business with dishonest people or companies.
Update: after speaking to Sean, the store manager, he said he would follow up on my complaint. By the end of the day he had located my charger. I received a call from Sean today advising me that my charger was in the mail for overnight delivery. All is forgiven. Thank you, Sean.response / report this review -
12 July 2017
Hagen was incrediblepatient, expert, supportive. He made getting my computer fixed an educational, informative, and pleasant experience. He is the reason I would come back to CityMac for assistance and support. You are fortunate to have such an individual as an expert on your support staff. Even when I got home he continued to provide me support to successfully get on my network and back up important data with time capsule..
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08 July 2017
Ben and Dillon were awesome! My phone was broken and they not only fixed it for me, they also helped me set it back up and retrieve my old information. Outstanding costumer service. Very helpful. I highly recommend this location.
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27 June 2017
I bought my MacBook Pro here a year and a half ago. I LOVE this computer - but what has made it work for me is the service from these folks. I am NOT computer savvy, and this was my first Mac so it took a lot of getting used to. They have been unfailingly polite and helpful whenever I come in with an issue. In addition, they have taught me so much, so that now I can resolve my own issues much better on my own. I do wish they would offer classes, 'cause I'd be in the front row for most of them! Alec and Dillon and Hagen are three of this staff who have gone above and beyond to help me learn to love my Mac. Thanks, guys!
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14 June 2017
We have just received phenomenal, phenomenal service from Ben & Dillon on getting our new Apple SE phones and Verizon service. They were patient, courteous, and extremely professional as they interacted with us and over phone Verizon technical support!!!
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09 June 2017
Between Sean and Ian, I was able to get a new battery installed and my iPhone back up and running in just an hour. Great service!
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01 May 2017
Thank you Ben! I walked in - searching for the right Mac for my needs - and Ben provided me with all options - carefully explained them to a "non-digital native" - and had me set up and out on time to meet my magazine deadline for a story! Great service!
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13 February 2017
I have been to CityMac several time and their customer service is absolutely superb! They were very patient and dealt with all my computer issues in a very professional way. I highly recommend them!
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12 February 2017
I have never worked with a company that has the level of customer service than CityMac has. I highly recommend anyone needing service on there computers to use CityMac. They are the best!!!
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