Children's Hospital Colorado Anschutz Medical Campus, Aurora
13123 E 16th Ave, Aurora, CO 80045, USAAbout
Location :
Added by Jopie, at 06 May 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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17 April 2018
3rd time at this ER.this time we waited 8 hours so far and my child has neither been neither admitted nor discharged. Too may people use the ER like a primary care physician's office. The surrounding community is in dire need of education, this facility is being used incorrectly which seems to result in longer wait times. Psychiatric Emergency services are abhorrent, after 8 hours we still haven't seen a physician, and there is no update to my child's treatment plan. So far we've experienced sub-par treatment, this is unacceptable. If this situation wasn't truly an emergency, I would have waited through traffic to be seen at a different branch of the children's hospital. Words cannot capture my feelings of desperation as I await adequate medical and psychiatric care for my child. I implore all potential patients to objectively evaluate your needs and make a different choice in hospitals if at all possible.
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15 March 2018
Used this place for my kid a long time ago, worst experience of my life. Avoided returning but highlands ranch is way too far. The doctors keep leaving so we have to start over explaining his issues. Came in on monday to visit family who's baby is admitted there. The thing by the atrium elevators is disgustingly filthy. The tables in the cafeteria are sticky. My 8 month old and 2 year old are sick, it started Tuesday. AND the restrooms I used did not have a changing table.a CHILDREN'S hospitalwith no changing table?
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06 March 2018
The nurses and doctors and professional medical staff at Children’s hospital were excellent, and sympathetic to our needs. They are very well trained, know what they are doing and made us feel confident about our child’s care. The rest of the staff like the secretaries, receptionists, financial, billing, and insurance department staff are horrible and don’t have a clue to what they are doing. I have been hung up on 4 times while trying to reach certain departments and they could not answer my simple questions. They also directed us to the wrong department while my child was there for brain surgery. We called and e-mailed them several times asking about our insurance and wanted to make sure it was in network. They said yes they are in network on 3 different occasions and they also had blue cross blue shield on their website. The surgeon was also on our blue cross blue shield website as being "in network". After my Child's major brain surgery I get a letter stating that they are not in our network of providers. The staff needs a lot more training! This is very upsetting and not something we want to deal with at this time, or ever.
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23 February 2018
The wait for the room and some of the staff was a little long but overall well worth the wait. The staff was so friendly and so kind and so comforting to both me and my child. The doctor's were knowledgeable and understanding and didn't mind explaining things to me if I needed a little extra. They took excellent care of my kiddo and the staff was so unbelievably sweet. I'll drive the extra 40 minutes to go to this campus due to the care provided and the kindness shown. I appreciated everything you guys did for us!
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27 January 2018
I’d like to start by saying the hospital is trying to improve, however they have a long way to go. I’ve been working with this hospital for many years for my son who has autism. One doctor was amazing and he left. One psychiatrist we worked with was helpful as well. Everyone else I have worked with has so much to learn. Their answers are always the same, “take him to the ER, or call 911”. He has autism people, there’s nothing the ER can do and calling 911 will not help either, I did try both. The inpatient autism ward does the same routine with all the kids and they broke my sons finger, slamming it in the door trying to force him in the “safe room”. In my experience they DO NOT understand autism, do not trust them with your child. Like I said they are trying to improve. Hope they figure it out.
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24 October 2017
Where do I start. If you have ample time on your hands, by all means, go to this ED. If it's a REAL emergency, like say, the middle of the night and your 3yo can't breath, go anywhere else! Never venturing thru the ED doors again unless we have no choice. This isn't even our first horrendously long experience there. Please, get your timing, priorities & staffing in order!
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20 October 2017
The doctor shoved my son and I was told nothing would be done to the doctor. Neil Desi. I will never bring my children to this emergency room again. I already spoke with them. They work for the hospital so they get paid to represent the hospital. Nothing is being done about Dr Desi behavior. Your handling the situation is a joke.
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16 October 2017
The Doctor visit for my son was fine, but the after visit customer service has been abysmal. I have received three bills from them, all different and no one seems to do anything about it. They say they don’t have insurance information, yet I checked in and payed my copay. Clowns could run the billing department better.
If you like your hard earned money, take your children elsewhere. I will not be returning here and will drive out of state if I have to, to avoid coming here again.response / report this review -
22 September 2017
My daughter had her tonsils out here. The anesthesiologist lied to me about his experience level. When I accompanied my daughter into the OR it was easy to tell that he had very little experience. He didn't even know how to place a mask on my daughter's face without help. I placed a complaint and all that happened was the doctors involved lied to cover their ass. The hospital told me there was nothing else they could do. If I can't trust a doctor to be honest with me, how can I expect them to take proper care of my daughter when I'm not in the room. Also, if they can't take responsibility for their mistakes and they choose to lie to cover them, I don't want them near my daughter. I will never be going to Childrens again.
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21 July 2017
I have loved Children's Hospital for many years. They have always been wonderful to my children. They have had 2 emergency surgeries there and one scheduled surgery among many other things. I have paid them thousands of dollars over the past 10 years and have never had trouble of any kind, until now. My daughter broke her wrist skiing last December and we went to Children's Ortho for her follow up. The PA determined she didn't need a cast, removed her cast and gave us the option to choose one of two splints. I asked about the cost and pros and cons of each. I was told one (the one they sell at Walgreen's for $16) would cost about $50 and the other which she could use and play sports with would cost about $100 so we chose the one that she could play volleyball with. When I received the bill it was much higher than I anticipated. It also was not itemized. When I called they told me her splint cost over $400! Obviously, if I would have been told the correct price I would not have bought that for her to where for just three weeks. I have been trying to reconcile this for over 6 months with Children's and NO ONE will work with me. I have offered to return the splint and offered to pay the $100 I was quoted. I get the constant run-around and have been told that the doctors don't know the prices or that it has already been processed through insurance. It is unacceptable to quote one price to a customer and then charge them 4x that amount. This is what the politicians are talking about when they are asking for "transparency." Today - I give upI paid the bill in full (before it goes to collections which is the last notification I received) and am going to try to put this behind me. But, I wanted to let others know.
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16 July 2017
I'm so very thankful to Dr. Brukner and her staff for CLEARING my baby's severe eczema. He has been dealing with this for months and it has be very hard on our family. The recommendations by his doctor worked overnight and he's an entirely different baby. I am so so happy and grateful!
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12 July 2017
Came in on 7/09 (1430) for my sons elbow dislocation and fracture. Were there for 7.5 hours. I am sure this hospital as experience at this type of injury. It should not take 7.5 hours. Wife requested several times to get info about patient portal "My Chart". No information was given. We live out of town and this now makes followup difficult as your medical records department takes 7-10 to fill records requests. Also no sling was offered and when my wife mentioned it the staff was surprised she requested it. The staff was professional and polite. Your processes are slow. Patients from out of town should be prioritized for receiving patient portal information upon discharge to ensure their followup is easier in their own city.
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04 July 2017
Son broke his arm - 3:30pm Sunday 7/2. We rush him to the Castle Rock Adventist Hospital ER - arrive 3:45pm Sunday. Because the break was unusual it was determined to transfer to Children's Hospital Anshutz - 7:05pm Sunday. We speak with Dr. Ellis and he says no ambulance needed for transfer and to arrive promptly at 6am 7/3 - no food or drink for my son. We arrive at 6am 7/3. We're told, "There is no record of a transfer and we've never heard of Dr. Ellis." Then, we hear that a surgery was scheduled for 11:30am, then 2pm or even later. Radiology reception was asked to "squeeze Maverick in." Raquita refuses. 10:40am CT scan after shift change that took less than 10 minutes. Bottom lineboth the transfer process and interdepartmental teamwork requires attention and improvement.
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13 May 2017
We had to take our daughter here for several surgeries after she was born. We loved our surgeon and all the staff but our medical bills were crazy! The billing department will not work with you. They wanted us to pay a very high monthly payment that we just couldn't do. We offered to pay about half of that amount a month but they wouldn't work with us. So now the account sits in collections. Makes no sense, it might have taken a while to get their money but at least they would have been paid instead of selling it to a collection agency for pennies on the dollar.
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