Chesrown Chevrolet Buick GMC

Location :

1701 Columbus Pike, Delaware, OH 43015, USA
Added by Jopie, at 20 March 2017

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• Sterling Baumgardner

  19 December 2017

  I didn't buy a car here, but I needed a part for my Buick. They didn't have it but the dealership was a very big place, lighted, and there was a nice waiting area. Would go to buy a car anytime.

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• Diana Wakim

  18 December 2017

  We purchased a pre-owned vehicle this weekend after a lengthy search to find the right car for me. I've had the same car for the last ten years, so it was important to find something that would last for another 10+! I typically HATE going to dealerships -- I get so sick of the games and power-plays, the last-minute "deals" when you're about to walk; I just want to buy a great car at a good price and be treated fairly. I'm so happy that we found Chesrown! Tom was friendly without being fake, helpful without being ingratiating, and explained everything without being condescending. He worked with us to give a great deal on a beautiful car, and we had an awesome experience that made me rethink my attitudes towards dealerships. We will definitely be returning!
  
  Ed Sheldon in the finance department was wonderful as well -- he helped us get through all of the paperwork patiently, with clear explanations, and without much fuss at all. Both gentlemen were there late going the extra mile to help us -- Tom even put my alumni license plate on the new car for me (in the dark, two hours after the business had closed). I'd highly recommend Chesrown to anyone!
  
  In regards to the last reviewI've called the dealership twice since purchasing my car -- once to recover a lost item from my trade-in, and once to schedule service for my alignment. Once, I spoke with the operator, who was very friendly and wanted to make sure my service was taken care of at no charge (under the warranty), and connected me to the right place immediately, where the service team picked up and was very friendly. The second time, I left a message for Tom -- he called me back within an hour to help. We've not had any challenges with communication.

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• Alin Oltean

  15 December 2017

  First of all, I am talking about the used cars department. WORST experience I ever had in my life!!! They are nice to you until you buy the car but once you leave the lot, you are nothing to them. Try and call now and some salesman name Bill will answer ( he is the only one that picks up the phone) and tell him you want to speak with the sales manager or someone in finance department. You will get their answering machine. Don’t bother leave a message because they will not call you back. Same thing goes for emails.
  First thing they tricked me into getting gap insurance saying that I have to, in order to get the loan that I wanted. They say you can cancel it anytime. It is easy. Wrong. The gap insurance is through them not the loan company and it will take 6 to 8 weeks to recover your money after cancellation.
  Second, I am from Michigan and buying from Ohio , they don’t tell you details about the transfer title. I had to drive back to Ohio and get the title just so I can register my car in Michigan.
  All this took a lot of phone calls and emails! Most of them not answered.
  Third, they told me they do a good inspection on their used cars. Since October, I have been in the shop twice, second time for a week and a half. It is a 2014 Dodge Charger SRT.
  After all this, I emailed Ryan Meeks and asked him nicely to try and make some calls to maybe get my gap insurance faster. 800$
  No reply or anything.
  This is the first time I am leaving a review, good or bad, in my life , but I couldn’t take this anymore.
  I will leave this review on every site that I find their name on.
  THE WORST CAR DEALERSHIP EXPERIENCE EVER!!!

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• Kathleen Sharrock

  14 October 2017

  Buying a new automobile started to become an exhausting process. Wanted to get the Best Deal possible while making such a huge investment. Started in our local small town dealerships which led to the disappointing realization our best deal would not be found here. Started a hard search online. Led us to Chesrown Chevrolet Buick GMC. The call was made. Mario Paliotto, our salesman, turned our exhausting process of buying a new truck into a pleasurable experience. He was very friendly and knowledgeable. The process was very smooth. The staff was so welcoming. The dealership was beautiful. The lounge offered coffee, tea, water, pop, muffins and fruit. They spared no expense to keep their customers comfortable. Did I also mention we also get lifetime oil changes & tire rotation while we own the vehicle? Chesrown, Mario and everyone that assisted in our dealthank you.!!!

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• Kim Cory

  30 September 2017

  I'm a loyal GM customer and to Chesrown! I've worked with Andy for over 10 years on at least 10 vehicle purchases. He's trustworthy, will find just the right car that fits my expectations and makes the financing attractive and simplistic to get done with ease. While others have terrible experiences and time consuming processes elsewhere, I have the comfort in knowing buying a car from Andy will be enjoyable.
  
  Accommodating, personable, responsive without being in your space and pushy, reliable and everyone is pleasant to work with. These are my reasons for doing business and referring others to Chesrown. That and FREE oil changes in a comfy lounge with wifi so I can still work while I wait.

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• Terry Bauer

  29 September 2017

  Thanks to all the salesmen at Chesrown, we have a great car at a great price! A process that has been a nightmare at other dealerships was quick and easy! Joe and Andy went above and beyond to find the exact car we wanted and we love it!

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• Jeff Mccabe

  12 September 2017

  After review done awhile back dealership responded with all nonsense none of which was facts. They stated 2 people arrived to buy 1 truck so 1st come 1st serve. Yet they know fact my deal was made hours earlier have text to prove as well as they played other customer into a higher price deal while I was standing on lot being used as leverage there words not mine. Chesrown dealership is 1st time I have ever reviewed a business and until they do what's right I will continue to spread the truth. Ethics And integrity mean everything but by actions not words.

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• Mason Roulston

  15 July 2017

  We all know Chesrown is the best Chevy, GMC, and Buick dealership in Central Ohio, but it's people like Mike that make it special. From the moment I set foot on the lot, I knew he had my best interest and budget in mind. I could tell he really advocated for me with the finance department to get me into the car I really liked even though I originally thought it was out of my league! You know you got a good deal when the finance department says, "you're killing me with this deal but." Boom, I'm out of my costly old lease and am now the proud owner of a super smooth Buick! Thanks Mike for all your help, going to bat for me, and, of course, the fresh baked cookies!!!

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• Matthew Brown

  14 May 2017

  I just purchased my NEW car from Chesrown for the first time. The whole experience from start to finish this past week was comfortable and my sales rep Joe and the sales manager John were extremely responsive, informative and straightforward. Not once did I feel pressured. They really give back to the Delaware community which made me proud to give them my business. I can't remember the last time I was thanked so much. I truly feel they value me as a customer. I look forward to coming in again for my routine maintenance.

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• Heidi Perry

  01 May 2017

  Awesome experience at Chesrown! We worked with Tony, and he was great to deal with! Not a high-pressure salesman, and we got the exact car we wanted at the price we wanted. Financing was quick and easy, and all very friendly people. Would absolutely recommend to anyone. The best car buying experience I've had.

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• Joseph Whalen

  08 April 2017

  Mike Dunaway "Otis the Cookie Man" -Mike is an excellent salesmanI am so glad we were referred to him by our son-in-law. We have purchased two vehicles from him and each time he has treated us with his "hometown hospitality". He made us feel like a part of the family.
  He is patient and kindnot a hard sell at all!! Which is a plus for us. We appreciate his honesty and integrity. He truly is an asset to Chesrown!

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• Christopher Mitchell

  30 March 2017

  Unfortunately, I've deleted my previous 5-star review after my visit today. I came in for routine service along with getting filters replaced. I arrived at 9:30 and was told it would take 1 hour. At 12 (2.5 hrs later) I asked what was going on after noticing every other customer arrive and leave while I continued to wait. I was told the filters had yet to arrive from the dealership and it would be another 15 minutes. After waiting another hour, it still hadn't arrived and nobody came to give me an update. It was finally finished at 1:30, a full 4 hours after I arrived and all they did was give me a discount on the parts. I still had to pay over $70 after waiting 4 hours and not receiving any communication about what was going on. I can no longer recommend Chesrown.

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• Ronald Jackson

  27 March 2017

  My experience was excellent. I got into the car I really wanted. Rob Dublin was very good with dealing with me. Very informative and easy going. Not high pressure. What a great deal I got on my vehicle. Thanks Rob and thanks Chesrown

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