Service was great!
Everyone was very friendly and professional.
Our salesman, Jason, was awesome!
Team worked hard to get us our car and when we thought our deal wasn’t going to go through they called us back 2 days later and we were able to get our car!
I know that buying a car out of state in the state of California is difficult. These guys take it to a whole new level. When I first contacted everything was no problem. I planned to finance the car myself and drive down to pick it up. That is when everything became a disaster. Each time I called to get details to arrange my payment the price changed and the services offered changed. When I was informed that I would have to pay California taxes if I bought it there in person, they offered to ship it to me. Then they changed their minds. The price started at $9,440 then went to over $11,000, then back down then up. Either everyone is really incompetent or this dealership is just a big scam.
I spoke to Aaron the service manager director and he made me feel very welcome and comfortable and i look forward to doing business with him and this dealership again
I went looking for a decent car, with no plans to buy one yet. I ended up leaving in a brand new 2015 Hyundai Accent. These guys gave me a great deal that I couldn't pass up. I worked with Lavelle, who was friendly, respectful, honest, and did his best to give me a good deal. Would give 10 stars if I could!
October 2017 update:
I’ve had the car for almost 2 years now. Over 40k, and no major issues with the car. It’s been perfectly reliable, aside from a dead battery which they replaced for free under warranty. I’m a high mileage driver, so I’m always coming in for normal car maintenance. So far they’ve only recommended services based on the car’s owners manual, so hats off to honest mechanics! And their turn around time is reasonable. Sure, you might pay a little more for maintenance at the dealership, but it’s worth it to know that the work is being done right (and they are still very reasonable in price). I would highly recommend these guys for both sales and parts/service.
Avoid this place at all cost. We went here after seeing the price on their own website for a 2017 Volkswagen Jetta. The dealership refused to honor the price on their own website! Plus, they wanted to charge extra for add ons, etc. I recommend you stay away from this dealership at all cost. They don't deserve your business.
Also, pay attention to the negative reviews. There is a lot of 'a Google user' profiles giving it a 5 star to keep their review rate high.
I purchased a car from here a month ago and when I went in I specifically told the salesman, J.D. to run the loan through my arrowhead credit union. He told me that Arrowhead declined the loan so they had to go with someone else. Well, I just saw my new credit score and info and to my surprise, he made 13 hard inquiries with various banks and auto loan companies, but never sent the deal through arrowhead. Shame on me for just going with the other company in the first place and shame on this dealership for being so shady . At least the car I bought is really nice but I definitely left that place with a bitter taste in my mouth so be weary.
Thanks
DO NOT BUY YOUR CAR FROM HERE! I went to this dealership to buy a car and was told by the sales rep that we could give our down payment within 45 days of purchasing the car (we asked him several times to confirm this because that was the only way we could purchase the car as we did not have the funds for the down payment at the time). He said he guaranteed it. Once we signed the paperwork and left with the car, I got a call asking when we would be bringing the down payment. I explained what the sales rep had told us, I was told that is NOT true and if I did not bring the down payment within 10 days they would report the car stolen. We had to get the funds from family to cover the down payment and drive it to the dealership. Three days after dropping the check off I got a call from the manager of the dealership stating they had not received my down payment and I needed to bring the car back. I told him who I gave the check to, and was put on hold for about 15 minutes until he came back and said "sorry about that I did not see it sitting on my desk". A week after taking the car home, my check engine light came on and when I took it to a shop it was a problem with the transmission. Yeah.don't think that was a coincidence that it came on right after purchasing the car. I also traded in my old car which had a remaining unpaid balance. They DID NOT notify the bank for my previous car that they had taken over the responsibility of the car so I got charged for a car I no longer had, than also for my new car. I called the dealership several times and left several voicemails for the supervisors and never got a call back. I received my check for the payment I had made on my old car 2 MONTHS LATER. I will never again buy a car from this place. And have already reported them to the BBB
1st time purchasing a car that I would be financing. Kevin was extremely patient with me as we test drove several cars. I really liked the Sonata but wanted a different color so didn't purchase. 1 week later the Lakeside Blue came in & Kevin let me know & we were able to get me in my new car.
Finance guy Jeremy is super nice and helpful, always says us to me. Whole crew is friendly, good customer service. My salesman Jorge always checks up on me. Always offer helpful services.
Eric is the heart of a great sales team. His great knowledge and salesmanship makes me feel very comfortable throughout the whole process. I will continue to buy from this team as I know they have my best interest and have gained my trust.
LaVelle was the one who helped me. I wouldn't call him a car salesman that would be a defamation of his character. He goes out of his way to make me feel at home and moves at my pace to make sure I understand what is going on. He made it a most enjoyable experience. Definitely knows how to connect with his clients.
I'm extremely happy I was able to have LaVelle as my sales consultant. He made my first car purchase/lease experience a very comfortable one. He was very friendly and treated me like a friend. I will definitely have all my friends come to him. More than excellent customer service.
Darryl Young is very professional, patient, courteous, respectful, and just a down to earth person. He and his manager John Hudson? (Not exactly sure) were very helpful and took the time to get me the car I want. I have only good things to say about my experience with these fine gentlemen. I recommend anyone looking to buy a Hyundai must visit them and talk to Darryl, he and his team will take care of you.