Name: Builders Surplus
Address: 5600 Poplar Level Rd, Louisville, KY 40228, USA, US
Telephone: +1 502-968-8858

Builders Surplus is a general contractor, located at 5600 Poplar Level Rd, Louisville, KY 40228, USA. They can be contacted via phone at +1 502-968-8858, visit their website www.builderssurplus.us for more detailed information.

Location :

5600 Poplar Level Rd, Louisville, KY 40228, USA

Contacts :

Added by Jopie, at 04 November 2016

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

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Anonymous

20 December 2017

Salesman was very helpful, knowledgeable about products and prices. Service was excellent. We were very satisfied w/our visit. Recommend Builders Supply to anyone needing new flooring.
Anonymous

07 November 2017

Very disappointed in the customer service of my assigned designer. I went in an hour before closing time on Oct. 31st and was working with a lady on a total remodel for my Kitchen. I had previously had an estimate at Lowe's, but I wanted to get 3 estimates. I had my binder with my measurements and Lowe's papers. She copied my paperwork from Lowe's and we scheduled and appointment for me to come back on Sunday (because they were about to close). I forgot what time I was scheduled for on Sunday, but thought my appt was at 1. I called around 10:30 that Sunday morning to double check if it was at 12 or 1 and was told I was not on schedule ( a little alarming). The person I had scheduled with was not there yet, but they said to just come in at 1. I did come in at 1 and the lady I was working with was there. I thought everything was fine and I was excited to start planning my cabinets. She asked me to show her my measurements, so I took out the paper where I had written down my info for Lowe's. She was wanting a measurement that I did not have. She started getting an irritable voice and look with me when I did not have the measurements from my back door to my cabinet. I told her I did not know I needed thatshe said, "I told you to bring that." The conversation was awkward after this. I finally addressed the awkwardness and she said it was just frustrating to her. I could not believe the way she was acting over something so small. What ever happened to customer service? I then said I will just take my business elsewhere. She then said she was sorry if she offended me and offered to let me work with someone else, but at this point it was just awkward and uncomfortable being there. I do not understand any salesperson treating a potential customer so unprofessionally. I was excited to plan my kitchen and would have been spending quite a bit of money. I was even thinking a bathroom remodel when kitchen was completed. If she had just asked, I could have called my house and had my husband take that measurement that obviously pushed her over the edge. Very poor customer service.
Anonymous

19 October 2017

on 9-14 went in and paid $50. to have 2 bathrooms measure for total remodel. they came 9-18 to measure, heard nothing from store, went in 9-26, spoke with mgr, he said he would have associate contact me, nothing, went back a week later, associate and mgr not in, went back next week, associate and mgr not in, went in 10-10, spoke with associate, she said they have to have a different person measure the showers, she called him and setup an appointment for 10-16 at 3 pm. i waited him 3:20 call the
associate and asked where he was, the installer called me at 4:20 and said we did not have appointment. the store did not even have the common curiosity to give me a call back. I am finished with builders supply and the usless attempt at my 2 bath remodels totaling an estimated $20,000.
they are extremely unprofessional. all i want from this place is my $50. back and an apology for wasting a month of my time
Anonymous

21 September 2017

The custom-made door looks fantastic!

The installer could not install the electronic deadbolt lock and left with the installation of the lock half finished. Cost additional $80 for locksmith to complete installation of the deadbolt. The locksmith indicated that it was not an inexpensive lock--next to top of the line. Reported lock installation problem to Bob French.
Anonymous

19 September 2017

The staff at Builders Surplus is always very helpful and professional. Bob French has always given honest advice regarding my home remodeling questions. There has never been an issue he could not problem solve. I am extremely satisfied with every purchase I have made and the quality of the products at Builders Surplus!
Anonymous

19 September 2017

i just purchased all new flooring and cabinets from builders surplus. Everything turned out beautifully. The staff was amazing. Thank you!
Anonymous

28 May 2017

Called to ask a question about something I bought 2 years ago, before even telling them what I needed or wanted (a phone number of the guy that put our countertop on), she proceed to say it's out of warranty and they aren't paying to fix it and that I was wrong. beware! All I needed was a number and some young girl makes an ass of herself warranty this warranty that
Anonymous

01 May 2017

I live in Louisville. I was looking for salvage windows/ Louisville only had 1 window that would work so I called the Newport store. I spoke with Marvin who went through their inventory to make sure the trip would be worth my time before the long drive. Once I arrived in Newport Marvin went above AND beyond to assist. He helped us go over our entire blueprint, looked through every possible window that might work, climbed a ladder and pulled 8 windows down to so I could look them over. I ended up purchasing 6 windows. The time and effort was absolutely worth going to Newport. Marvin was amazing and the entire staff was extremely attentive and helpful.
Anonymous

26 April 2017

We had a great experience with Builders Surplus during our recent kitchen remodel. Sherry was our designer and she was fantastic. She designed what we asked for and only had to make minor tweaks. She offered upgrades, but didn't pressure us to purchase them. She was always supportive of our decisions. We installed the cabinets with our own installer and when there was an issue, she would talk us through it - always happy to help and we never felt like we were bothering her. Service after the sale with Builders Surplus and Sherry were more than we expected. We highly recommend them for any project. Their products come in different levels of quality, and we found the prices to be reasonable and much better than the big box and custom stores. Overall, we had a great experience and will definitely be a repeat customer when we build our next home.
Anonymous

22 November 2016

kevin and all the people at builder's surplus were great to work with. we did all the work ourselves and kevin was always there to answer questions. we might have had. they were very patient w/ two novice contractors.
Anonymous

11 November 2016

I have made a number of purchases from Builders Surplus and have found them to be significantly cheaper on windows, flooring, doors, and molding. This place is bare-bones and no frills. Some things are way cheaper than big-box stores and some things are not. Although they have an on-site design center for custom cabinets, I did not use them. For me, it takes about an hour one way to get there, but the money I saved was worth the drive. We just renovated our home with 5-inch wide oak floors and saved about $2,000. Also bought our front door from there - very well made and saved about $300 as well. I will be renovating the detached garage to turn it into my workshop. I'll be going back to buy windows and tile. Overall, I have been very pleased with the quality of materials and help from the sales staff. Been there multiple times and the staff has always been very friendly and eager to assist. This is worth at least a visit.