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Added by Jopie, at 04 May 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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14 Reviews
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22 December 2017
After a very bad experience with a different salesman at a different dealership, I began to search online for the car I wanted. I came across a few cars I was interested in at Brighton Ford and emailed the gentlemen that was listed on the website late at night. Troy Hill promptly returned my email at 7:30 the next morning (way before I thought I would get a response)! He was very helpful and we set up an appointment right away. Troy met me at the door and was the most courteous and polite salesman I’ve ever come across. He did not push or pry or make you feel like you needed to buy the car you came to look at. He made the experience effortless and I truly appreciate his help after such an awful experience elsewhere. The woman who helped me with the warranty and financing was great and helpful too! I would highly recommend Troy and I will definitely go back to him specifically for future car needs. Thank you again, Troy!
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21 December 2017
The repair process was smooth from beginning to end. My car was rear-ended after owning it for less than two months, Brian W and the whole crew who worked on my vehicle made it look like new! They were extremely wonderful for finding a courtesy vehicle that was fitting for my family.
Thank you so much for making this such a positive experienceresponse / report this review -
15 December 2017
About a year after taking a C-Max for a test drive and loving it, I got a phone call from the Brighton Ford sales manager Eric Wilkinson telling me that he had one available to lease at an incredible price. Eric was very friendly and extremely helpful. He made sure that the car is fully covered for any kind of emergency, including tire damage. A great thing to have with the condition of Michigan's roads! I would go back to Brighton Ford and have Eric sell or lease me a car anytime.
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13 December 2017
Needed repair work on my car. The Brighton Ford body shop and collision shop took care of me. Their pricing was competitive. Their service was fast. I had a great overall experience. Ask for Jerry. He gave excellent customer service. He took initiative and called me regularly to keep me up to date on my car repairs.
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28 November 2017
I purchased my Ford Explorer sport two
months ago from Jeff and the process was very smooth, quick and simple. Jeff had me in my new Explorer within an hour. He continuously told me if there were any questions to not hesitate to ask him. Days later getting to know my Explorer I had a few questions here and there. Jeff was readily available to answer all my questions and thoroughly educated me on the vehicle. Today while driving one of my tires had a tear and needed to be fixed asap. Jeff again was readily available and told me not to worry, to bring it on in and everything will be taken care of. All while being in the middle of helping out another customer. Along with Dominic who was there to assist me as well. I pulled right up to the service garage and there Jeff was ready to greet me with my documentation for my warranty already prepared.
I had three other people in the service garage happily helping me out as well. They repaired the tire in a promptly matter and took great care of me. This is what I call 5 star customer service. Because of these great experiences I plan on being a forever ford customer! Thank you!response / report this review -
14 October 2017
They were super vague over the phone regarding quotes for my car and how long it would take to get some work done on it. I waited 5+ hours (with appointment that they told me to come early to) to find out that it would cost a crazy amount to get something doneas if they didn't know that ahead of time. Nice people, poor service.
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22 September 2017
We were in our F150 on our way to pick up our travel trailer when the low tire pressure warning came on. Fortunately, it came on just before we entered the I-96 ramp on Grand River in Brighton, MI. Since we were almost across the street from Brighton Ford, my wife suggested taking the truck there.
After explaining my dilemma to service advisor, Joel Coiner, he said they would look at the tire and try to get us back on the road as soon as possible. Joel's promptness, professionalism and concern for us is greatly appreciated.
Joel explained that they found a nail in the tire and detailed the repair.
Thank you to Joel Coiner and the service department at Brighton Ford!response / report this review -
19 September 2017
Took a long time for an oil change even with an appointment. Spoke with the service manager he gave us a 5 dollar coupon. The "works" is a pretty good deal at 39.95 so I told him I'll give them another chance next week with my other car. We'll see how it goes.
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12 September 2017
A little over an hour for oil change.
Good service nice spot to sit while I waited.
Oil change has continuously checked my fluids, wipers, tires etc. without over selling products and services that I do not need.
Dean in service has been great. Thank you, it is nice to know someone and be trusting.
Lady on phone to set appointment was rude, felt like I was doing her a favor to set apt and too busy to schedule. This was back in January of 2017response / report this review -
12 May 2017
About a year after taking a C-Max for a test drive and loving it, I got a phone call from the Brighton Ford sales manager Eric Wilkinson telling me that he had one available to lease at an incredible price. Eric was very friendly and extremely helpful. He made sure that the car is fully covered for any kind of emergency, including tire damage. A great thing to have with the condition of Michigan's roads! I would go back to Brighton Ford and have Eric sell or lease me a car anytime.
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11 May 2017
I recently purchased a used Explorer from Brighton Ford and couldn't have had a better experience! After buying my previous vehicle from a different dealer where they were very pushy, this was a very refreshing change! I worked with Mark and Adam and they both were very accommodating, speedy and courteous. I had a pretty good idea of what I wanted when I went in and was impressed with the inventory they had to offer. Quality and quantity is a great combination when looking for a used vehicle!
From the moment I walked in the door, everyone was so approachable, friendly and professional. I was able to work out a great deal, and got a very generous price for my trade in. Once I made a decision, the whole process was seamless- they got me right in to talk about financing and in no time I was driving out in my new SUV and headed back to work.
Mark has followed up with me since the purchase to make sure I'm satisfied and that is so nice to know you're a person to them and not just part of a quota.
Thanks again for all your help and you've definitely got a repeat customer here!response / report this review -
11 May 2017
This place is bustling with positive energy. It was light years away from a couple of other local dealerships that I visited. The sales people are very nice. No pressure. On a side note, I also appreciate all the charity work that the dealership and its staff are involved in. They make a positive impact on our community. I like supporting companies that do good work on a local level.
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11 May 2017
HUGE shout to Brighton Ford service department! The brakes on my car needed to be done asap. It's never a good time to happen but it so happen this was an exceptionally bad time. They literally went above and beyond, right down to sending a driver to bring me home and pick me up to get back to my car! I received updates all along the way from my service advisor putting me at ease. Keep in mind, this wasn't a car I even purchased from them! Service like this rarely exists anymore and I'm beyond thankful for them. Thank you so much Jake, Lynn, Art, and everyone else who made my experience the best! ❤️
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11 May 2017
The people at Brighton Ford are such caring and wonderful individuals. They have such a passion for our community and wherever you go in Livingston County, you'll probably run into Karen Swieczkowski! She's awesome and helps so many people! Their new billboards with all the charities they help really show how much they care and everyone I know who has purchased vehicles from them have had a great experience.
I recommend them highly if you're looking for a great experience purchasing an automobile AND for a company that supports it's local community!response / report this review
